Healthy together Care and coverage that fit your life
kp.org
2018 Enrollment | Southern Colorado
Kaiser Permanente
Welcome to care that fits your life Your doctor, your choice
Choose your doctor based on what’s important to you. Go to kp.org/searchdoctors for details about education, specialties, languages spoken, and more. You can also change doctors at any time.
Convenient cost estimates
Get an idea of what you’ll pay before you come in for care. For a personalized estimate based on your plan details, visit kp.org/costestimates.
Right care, right time
Get the care you need, when you need it — routine, specialty, urgent, or emergency. If you’re ever unsure where to go, call us for 24/7 medical advice by phone.
More care options
How you get care is up to you. Schedule a phone or video appointment, email your doctor’s office with routine questions,1 chat with a Kaiser Permanente doctor online, or come see us in person.
Many services under one roof
Do more in less time. In most Kaiser Permanente medical offices, you can see your doctor, get a lab test, get an X-ray, and pick up prescriptions — all in a single trip.
1. These services are available when you receive care at Kaiser Permanente medical offices. Check with your doctor’s office to see if video visits are available to you.
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Colorado state law requires that an Access Plan be available that describes Kaiser Foundation Health Plan of Colorado’s network provider services. To obtain a copy, please call Member Services or visit kp.org.
Care and coverage that fit your life
Experience the Kaiser Permanente difference To be healthy, you need quality care that’s simple, personalized, and hassle-free. At Kaiser Permanente, care and coverage come together — so you get everything you need to stay on top of your health in one easy-to-use package.
Quality care with you at the center
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Great care, great results
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Get more from your health plan
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Your care, your way
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Care when and where you need it
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Kaiser Permanente
Quality care with you at the center Our physician-led care teams work together to keep you healthy by delivering high-quality, personalized care. Great care from great doctors Many Kaiser Permanente doctors come from top medical schools, and many are recognized annually as top doctors by their peers. No matter which personal doctor you choose, you’ll be in highly skilled, experienced hands — and your health is their chief concern.
Choosing a doctor — your partner in health We make it easy to find the doctor who’s right for you — and you’re free to change at any time, for any reason. Having a good relationship is important because your personal doctor is your biggest health advocate. When you receive care at Kaiser Permanente medical offices, your physician will coordinate your care journey, and you’ll work closely together to make decisions about your health.
Better care with a connected team Your Kaiser Permanente doctor, nurses, and other specialists all work together to keep you healthy. They’re connected to each other, and to you, through your electronic health record, so they know important things about you and your health — like when you’re due for a screening and what medications you’re taking. That way, you get personalized care that’s right for you.
Personalized care for all members Care at Kaiser Permanente isn’t one-size-fits all. We believe your story, background, and values are as important as your health history. To deliver care that’s sensitive to all cultures, ethnicities, and lifestyles, we: • Strive to hire doctors and staff who speak more than one language • Offer telephone interpretation services in more than 150 languages • Train our care teams on how to connect with and care for people of all backgrounds
Through our culturally responsive care programs, we’ve improved health outcomes among diverse populations for conditions such as high blood pressure, diabetes, and colon cancer.* *Kaiser Permanente entities improved blood pressure control in our African-American members, raised colon cancer screening rates in our Hispanic/Latino members, and improved blood sugar control in our members with diabetes. Self-reported race and ethnicity data are captured in KP HealthConnect, and HEDIS® measures are updated quarterly in the interregional CORE Datamart.
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Care and coverage that fit your life
Great care, great results From preventive screenings that keep you healthy to high-quality care if you get sick, we’ve got you covered. Preventive care to keep you healthy Preventive care is key to how we practice medicine at Kaiser Permanente. It can help you avoid some health issues and catch others before they become serious. When you receive care at one of our Kaiser Permanente medical offices, your electronic health record plays a vital role — your preventive care services are tracked in the system. So when you register on kp.org, you’ll get automatic reminders when you’re due for your next screening. We’ll let you know when to come in, so you’re free to focus on living your life.
Specialty care when you need it
Support for ongoing conditions If you have a condition such as diabetes or heart disease, you’re automatically enrolled in a disease management program for personal coaching and support. With a well-rounded approach backed by proven best practices and advanced technology, we’ll help you get the care you need to continue living life to the fullest.
A leader in clinical quality In 2016, Kaiser Permanente led the nation in 21 effectiveness-of-care measures, including prevention and screening, cardiovascular care, and comprehensive diabetes care.*
Preventive care can help keep you healthy, but we’re also here for you if you get sick or need specialty care. For your convenience, we offer specialty care options at our Kaiser Permanente medical offices and through our local provider network.
Hear care stories from real Kaiser Permanente members at kp.org/carestories. *Kaiser Permanente 2016 HEDIS® scores. Benchmarks provided by the National Committee for Quality Assurance (NCQA) Quality Compass® and represent all lines of business. Kaiser Permanente combined region scores were provided by the Kaiser Permanente Department of Care and Service Quality. The source for data contained
in this publication is Quality Compass 2016 and is used with the permission of NCQA. Quality Compass 2016 includes certain CAHPS® data. Any data display, analysis, interpretation, or conclusion based on these data is solely that of the authors, and NCQA specifically disclaims responsibility for any such display, analysis, interpretation, or conclusion. Quality Compass® and HEDIS® are registered trademarks of NCQA. CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality.
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Kaiser Permanente
Get more from your health plan Good health goes beyond the doctor’s office. That’s why we offer so many convenient resources to our members. Explore them all, and choose the ones that fit your life. Tools and resources for good health Online wellness tools
Visit kp.org/healthyliving for wellness information, health calculators, fitness videos, podcasts, and recipes from world-class chefs.
Healthy lifestyle programs
Connect to better health with programs to help you lose weight, quit smoking, reduce stress, and more — all at no cost. Learn more at kp.org/healthylifestyles.
Health classes
Sign up for health classes and support groups at many of our facilities. See what’s available near you at kp.org/classes. Some may require a fee.
Personal wellness coaching
Get help reaching your health goals. Work one-on-one with a wellness coach by phone at no cost. Find out more at kp.org/wellnesscoach.
Manage your health your way Online
Stay on top of your care at kp.org. Once you’re registered, you can view your medical record, refill most prescriptions, schedule routine appointments, and more.
Mobile app
Manage your care anytime, anywhere. Access many of the features on kp.org with the Kaiser Permanente mobile app.* Learn more at kp.org/mobile.
*To use the Kaiser Permanente app, you must be a Kaiser Permanente member registered on kp.org.
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Care and coverage that fit your life
Your care, your way Get care where, when, and how you want it. With more options to choose from, it’s easier to stay on top of your health.
Choose how you connect to care Phone
You may be able to save a trip to the doctor’s office by having a phone appointment instead. We also offer care guidance and advice by phone 24/7.1
Chat online
For nonurgent questions, connect in real time with Kaiser Permanente physicians at no additional cost. Log on to kp.org and click “Chat.”
Email
Email your doctor’s office anytime with nonurgent questions. You’ll usually get a response within two business days — if not sooner.1
E-visits
Online consultations are available for some medical conditions. Learn more at kp.org/appointments.
Video visits
For some conditions, you can meet face-to-face online with your doctor on your computer, smartphone, or tablet.1,2
In person
Most of our Kaiser Permanente locations have many services under one roof, so you can see your doctor, get lab services or X-rays, and pick up a prescription — all in the same trip.
To learn more about your care options, go to kp.org/getcare.
1. These services are available when you receive care at Kaiser Permanente medical offices. 2. Check with your doctor’s office to see if video visits are available to you.
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Kaiser Permanente
Care when and where you need it It’s easy for you and your family to get the care you need, when you need it. There are Kaiser Permanente medical offices in your area, offering convenient hours and a wide range of care and services. Convenient care near you With multiple locations to choose from, it’s easy to find one near home or work. We offer same-day, next-day, after-hours, and weekend services at some of our locations. You can also see different doctors at different locations — whatever works best for you.
Finding the right location Choosing a convenient place to get care is simple — just hop online or grab your smartphone.
Getting care anytime, anywhere Emergency care If ever you need emergency care, you’re covered. Anywhere, anytime.2 Care away from home If you get hurt or sick while traveling, we’ll help you get care. We can also help you before you leave town by checking to see if you need a vaccination, refilling prescriptions, and more. Just call our 24/7 Away from Home Travel Line at 951-268-3900 or visit kp.org/travel.3
• Visit kp.org/facilities to search by ZIP code, keyword, or the type of service you need. • Search on your smartphone with the location finder on the Kaiser Permanente mobile app.1
1. To use the Kaiser Permanente app, you must be a Kaiser Permanente member registered on kp.org. 2. If you reasonably believe you have an emergency medical condition, which is a medical or psychiatric condition that requires immediate medical attention to prevent serious jeopardy to your health, call 911 or go to the nearest emergency department. For the complete definition of an emergency medical condition, please refer to your Evidence of Coverage. 3. This number can be dialed from inside and outside the United States. Outside, you must dial the U.S. country code “001” for land lines and “+1” for mobile before the phone number. Long-distance charges may apply and we cannot accept collect calls. This phone line is closed on major holidays.
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Care and coverage that fit your life
MONUMENT
24
WOODLAND PARK
24
Briargate Medical Offices
COLORADO SPRINGS
Parkside Medical Offices
94
25
Cripple Creek
118
25
CAÑON CITY
Florence
PUEBLO
50
Pueblo North Medical Offices
96
50
78
SOUTHERN COLORADO SERVICE AREA BY THE NUMBERS
Kaiser Permanente Medical Offices Urgent Care facilities Emergency Care facilities Local network providers
3
25
14
2,000+
See the next page for a list of our locations in your area.
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Kaiser Permanente
Southern Colorado service area Medical Offices Briargate Medical Offices 4105 Briargate Parkway, Suite 125 Colorado Springs, CO 80920 719-282-2533 Parkside Medical Offices 215 Parkside Drive Colorado Springs, CO 80910 719-327-6540 Pueblo North Medical Offices 3670 Parker Blvd., Suite 200 Pueblo, CO 81008 719-595-5755 Urgent Care Cañon City Centura Health Urgent Care Cañon City 3245 E. U.S. Highway 50, Suite E Cañon City, CO
Emergicare Medical Clinics* 402 W. Bijou St. Colorado Springs, CO 80905 Integrity Urgent Care* 13445 Voyager Parkway Colorado Springs, CO 80917 Integrity Urgent Care* 1035 Garden of the Gods Road, Suite 120 Colorado Springs, CO 80907 Integrity Urgent Care* 4323 Integrity Center Point Colorado Springs, CO 80917 North Springs Family Medicine & Urgent Care* 8540 Scarborough Drive, Suite 100 Colorado Springs, CO 80920 Penrose Community Urgent Care 3205 N. Academy Blvd. Colorado Springs, CO 80971
Colorado Springs
Premier Urgent Care* 8115 Voyager Parkway Colorado Springs, CO 80920
Alliance Urgent Care* 9320 Grand Cordera Parkway, Suite 100 Colorado Springs, CO 80924
UCHealth Urgent Care — Circle Square* 2767 Janitell Road Colorado Springs, CO 80906
Boettcher Health Center at Colorado College* 1106 N. Cascade Ave. Colorado Springs, CO 80903
Falcon
Centura Health Urgent Care Broadmoor 1263 Lake Plaza Drive, Suite 120 Colorado Springs, CO 80906 Concentra Urgent Care 2322 S. Academy Blvd. Colorado Springs, CO 80916 Concentra Urgent Care 5320 Mark Dabling Blvd. Building 7, Suite 100 Colorado Springs, CO 80918 CSHP Urgent Care* 1633 Medical Center Point Colorado Springs, CO 80907 CSHP Urgent Care* 600 S. 21st St. Colorado Springs, CO 80903 Emergicare Medical Clinics* 3002 S. Academy Blvd. Colorado Springs, CO 80916 *In-network for members on KP Select plans. Provider and location information is current at the time of publication and is subject to change. Choice of covered providers varies by plan. For a list of providers included in your plan, see the provider directory.
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Emergicare Medical Clinics* 4083 Austin Bluffs Parkway Colorado Springs, CO 80918
Falcon Urgent Care* 7475 McLaughlin Road Falcon, CO 80831
Emergency Care If you have an emergency medical condition, call 911 or go to the nearest hospital. If time and safety permit, we recommend you go to one of the following network emergency care locations: Cañon City St. Thomas More Hospital 1338 Phay Ave. Cañon City, CO 81212 Colorado Springs Memorial Hospital Central* 1400 E. Boulder St. Colorado Springs, CO 80909 Memorial Hospital North* 4050 Briargate Parkway Colorado Springs, CO 80920 Penrose Hospital 2222 N. Nevada Ave. Colorado Springs, CO 80907 St. Francis Medical Center 6001 E. Woodmen Road Colorado Springs, CO 80923 UCHealth ER* 3790 E. Woodmen Road Colorado Springs, CO 80920 UCHealth ER* 13510 Meadowgrass Drive Colorado Springs, CO 80921
Monument
UCHealth ER* 7890 Fountain Mesa Ridge Colorado Springs, CO 80817
Centura Health Urgent Care — Tri Lakes 17230 Jackson Creek Parkway, Suite 120 Monument, CO 80132
UCHealth ER* 2770 N. Powers Blvd. Colorado Springs, CO 80922
CSHP Urgent Care* 15909 Jackson Creek Parkway Monument, CO 80132
UCHealth Grandview Hospital* 5623 Pulpit Peak View Colorado Springs, CO 80918
Pueblo
Pueblo
Emergicare Medical Clinics* 4117 N. Elizabeth St. Pueblo, CO 81008
Parkview Medical Center 400 W. 16th St. Pueblo, CO 81003
Southern Colorado Clinic Urgent Care 3676 Parker Blvd. Pueblo, CO 81008
Parkview Emergency Services at Pueblo West 899 E. Industrial Blvd. Pueblo, CO 81007
Southern Colorado Clinic Urgent Care 3937 Ivywood Lane Pueblo, CO 81005 Woodland Park Penrose Mountain Urgent Care 41 State Highway 67 Woodland Park, CO
St. Mary-Corwin Medical Center 1008 Minnequa Ave. Pueblo, CO 81004 Woodland Park Pikes Peak Regional Hospital* 16420 U.S. Highway 24 Woodland Park, CO 80863
Care and coverage that fit your life
Care is just a click away
Digital tools designed to make your life easier Once you join... Visit kp.org/newmember to get started. It’s easy to register at kp.org, choose your doctor, transfer your prescriptions, and schedule your first routine appointment at one of our Kaiser Permanente medical offices. And if you need help, just give us a call. Already a member? Manage your care online anytime at kp.org. If you haven’t already, go to kp.org/registernow so you can start emailing your Kaiser Permanente doctor’s office with nonurgent questions, schedule routine appointments, order most prescription refills, and more.
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The right choice for a healthier you Having a good health plan is important. So is getting quality care. With Kaiser Permanente, you get both.
Want to learn more? Visit kp.org/thrive or call our Member Services, Monday through Friday, 8 a.m.–6 p.m. (closed holidays). • 1-888-681-7878 (English and more than 150 languages with our interpreter services; TTY 711) • To make an appointment for primary care and select specialties at any medical office, call 1-800-218-1059 (TTY 711), anytime, day or night.
Stay connected to good health facebook.com/kpcolorado youtube.com/kaiserpermanenteorg @kpthrive, @kpshare, @kpcolorado Kaiser Foundation Health Plan of Colorado 1975 Research Parkway, Suite 250 Colorado Springs, CO 80920
Please recycle. 60643608 August 2017 ©2017 Kaiser Foundation Health Plan of Colorado
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