Understanding Broadband Performance Global Access to the Internet for All (GAIA)

Achilles Petras London, 6 March 2014

Quality of Experience is a function of the accumulation of all network quality degradations e2e It is not just about Bandwidth, but how packets are delivered e2e

QoE = (Qi)

Users

Supply

Applications

Demand

Quality of Experience

Transport protocol behaviour (eg TCP)

Quality of Service

Q: Network Quality Attenuations, ie packet losses, delays and jitter

Network

NGA Access network

ISP Network

Apps/ Server

Peering and Transit

DSL Access CE1

CE2

Q1

CE3

Q2

CE4

Q3

CE5

Q4

(Q)

CE6

Q5

Holistic Performance – Capacity – Traffic Management • • • •

Planning Rules trigger Capacity upgrades to maintain Performance Traffic Management could free up capacity QoS prioritisation manages differentiation Monitoring correlates quality with load

Planning Rules

QoS

Traffic shaping

Monitoring

QoS Mechanisms and Caching Upstream

Downstream

Content Caching

AQM

End User

Backhaul capacity management

QoS

??

Metro

MSAN

BRAS

Internet EEA

21C Core ISP/CSP

DLM QoS marking Diffserv/Shaping

Not all BB customers can get the headline product speed in the access network 100 Notes: - Sample of 2085 WBC lines (w ith 8M lines redistributed) - Actual WBC data from Dec 2008 - Actual DSL Max data from Dec 2007

90

80

Penetration (%)

70 ADSL1 w orst case

60

ADSL2+ w orst case ADSL1 best case

50

ADSL2+ best case DSL Max actual

40

WBC actual

30

20

10

0 0

2000

4000

6000

8000

10000

12000

14000

16000

Rate (kbps)

Which means line qualification is essential

Stability of xDSL is another consideration Example: Benefits of NTE filtering

Mind the contributions for the access link

Potential Queueing Delays

Interleaving profile changes

Wi-Fi packet loss interacts badly with traffic rate control mechanisms • •



Transport Control Protocol (TCP) congestion control algorithm assumes all packet loss is due to congestion. Radio link errors (e.g. due to RF interference) are not necessarily related to congestion. Slowing the rate of packet transmission is the wrong reaction to interference based packet loss. Potential Solutions: –



– –

Wi-Fi Multimedia QoS • Use air interface QoS to prioritise certain traffic Transport Control Protocol Acceleration • Apply techniques to decouple packet errors from TCP rate control Traffic Shaping • Apply traffic shaping at the access point Restricting use of the lowest modulation rates • Eliminate the worst offending airtime hogs

TCP Rate Control

Chaotic TCP/Wi-Fi Interaction (with multiple clients)

How we measure QoE and Network Performace Route Cause Analysis? Divide & Conquer! • Tests –

Throughput • •

– – – – – – – –

Single-thread Multi-thread

Web Loss/Latency/Conne ctivity Jitter DNS IPv6/CGNAT Multicast TV Unicast TV Bulk Transport Capacity/ Loss & Latency under load

• Indexes – –

Subjective Models Reliability • •



Daily variability Long-term line speed stability Connectivity

IETF LMAP

Many thanks for your attention achilles.petras at bt.com

10

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