Department of Management Studies SERVICES OPERATIONS MANAGEMENT
Part – B
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Explain the different methods of classification of services Explain in the differences between goods and services. Describe the stages of economic development. With examples. Explain the characteristics of services that will be most appropriate for internet delivery 5. Illustrate the “ distinctive characteristics of service operation” for a service with which you are familiar. 6. Discuss the elements in the framework for formulating the strategic service vision. 7. Explain the role of services in the changing business scenario.. 8. What is the different types of service strategy? Explain their relative strengths and weaknesses.. 9. Explain service package offered by your college or any other educational institutions. 10. Explain the characteristics of services with example.
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Define Service. What is Value added services? List some Government services. What is preindustrial society? Write Short note on sources of service sector growth. What is service package? What is an explicit service? What is strategic services vision? What is service delivery system? Distinguish between goods and services What is open system view? Write short note internet strategies. What is an environmental strategy? What is service classification? Definition and Perspectives of Services What is Service package? What is Various Sectors Constitute Service Industry? Why Classifying Services? What are pure services? Why do organizations need strategy?
Explain new service development in detail. Explain service blue printing with example. What are the factors influencing the process of designing the service delivery systems ? Explain. Explain the characteristics of services with example. Discuss the function of and role of front office and back office. Explain service innovation. How service innovation is different from product innovation of goods. Explain the process structure in service design. Discuss the impact of technology on certain service business. Describe the service process, service experience and outcome of service pertaining to banking industry. Explain the strategic decisions in service process planning.
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Define service innovation. Define Service blueprinting. List some importance of services. What are the characteristics of services? What is service package? Explain service classification. What are retail design strategies? Define back office. What necessitates service designs? Why new service development is important? What is the use of new service development? List out the important of design elements. What is service blue print? List out the importance of value customer. What are the characteristics of services? What are the entry barriers in service industry? What is vehicle routing and scheduling? Define value customer. What are the implications for service design? What is managing service experience?
What is service quality? What are the dimensions of service quality? What is GAP model? What is service recovery? What is WTA? What is service guarantee? Define back office interface? What is service design? How do you measure service quality? Write short note on service recovery. Write some features in service guarantee. Define GAP model. Define service quality. Difference between Front office and Back office role in any service industry. What is service profit chain? What is service decoupling? What is service encounter? Define service guarantees. Define Quality service by design. What is facility design?
Explain the front office management with neat diagram and examples. Discuss the functions and role of front office and back office. What are the ways in which an organisation can tackle the problems of customer gaps? Explain the role of SERVQUAL model with example. Explain the concept of GAP model with example. Write a brief note on expected quality of services and the delivered quality of services. With examples enumerate the strategies adopted by the service marketers in service recovery. Explain service encounter with detail. Explain the role of complaint and service recovery managements in business transactions. Illustrate the use of walk through audit as a diagnostic instrument to evaluate the gaps in the service delivery system.
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Part –B
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Unit – 4
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Explain service facility location with suitable example. Explain the different types of services which impact servicescape. Explain the different types of facility layout. Explain in detail about process analysis of facility layout. What are the steps involved in process analysis? Explain in details. List down and explain the functions of capacity management as well yield management. Explain the environmental dimension and framework. Explain the facility location techniques. Explain the process analysis. Explain the applications of simulation in different fields.
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Part - B
What is service scape? Define environmental dimension. What is service faculty? What is service faculty frame work? Define faculty design. Brief the nature of service faculty. What do you understand by simulation?. What is process analysis? Define process simulation? List out the process steps of service faculty. Define service faculty layout. What is service faculty location? Brief the facility location techniques. What is retail outlet location? Brief the location set covering problem. What is Euclidean? What is centre of gravity? What is the use of process analysis? Write any two advantages of process flow diagram? What is metropolitan metric?
Discuss the importance of yield management. Enumerate the different methods of managing capacity for different kinds of services. Briefly explain the concept of capacity management. Explain the concept of process planning with example. Explain the features and significance of different type of inventory models in services. Discuss when and how the newsvendor model of inventory can be applied to services. Briefly explain about the various performance measurement tools used in measuring productivity of services with example.. 8. What are the points and steps to be followed in selecting a method for customer selection ? Explain. 9. What is the objectives of inventory managements? Discuss the various features of inventory managements. 10. Explain various inventory managements.
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Part – B
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Define managing demand. What is managing capacity? What is basic strategies? Define supply managements tactics. What is operation planning? What is operation control? What is yield managements? What is inventory managements? Brief about queuing system. What is newsvendor model? What is retail discounting model? What is managing Waiting lines? What is psychology of waiting? What is managing for growth? What are expansion strategies? Write a note on inventory. Define globalisation. Brief about the Data envelopment analysis List out the use of supply managements tactics. What is meant by vehicle routing?
Define Service. 2. What is Value ... Define back office interface? 8. What is ... BA7052-Services Operations Management question bank_edited.pdf. Open. Extract.
Output. Current . Disadvantages of 100% c.o.. 1. Machines get worn out. 2. Employees get demotivated. 3. Firm would not be able to cope with an unexpected ...
Example: Master Production Scheduling. Arizona Instruments produces bar code scanners for consumers and other manufacturers on a produce-to-stock basis.
Management. Process Strategy and ... Customer Interaction and Process Design ..... database administration, mailing, information security, perimetral security,.
Intermediate. Long. Both short and long. Question No: 34 ( Marks: 1 ) - Please choose one. Which of the following formula is correct for Kanban system? â» DX (1 ...
