Welcome to the Defense Personal Property System Who Should NOT be using DPS? All move requests can be submitted online using DPS however you should contact your local Personal Property Shipping Office (PPSO) if you are one of the following:  Next of Kin  Summary Courts Officer If you are unsure of your eligibility to use DPS, please contact your local PPSO for assistance or email [email protected] DPS CAN be used for: Self Counseling – eliminates the need to visit a Household Goods (HHG) or Personal Property Shipping Office (PPSO).  Manage your HHG shipment(s) online: o Schedule delivery o Request to extend storage entitlements o Check the status of shipment(s)  File Loss/Damage claims online  Complete your Customer Satisfaction Survey (CSS). WARNING: After submitting your application in DPS you MUST submit a copy of your orders and additional supporting documents to the origin counseling office. Applications are NOT processed until ALL supporting documents have been received. If requesting a basic HHG shipment (where a TSP is assigned) members must submit signed DD Forms 1299 & 1797. These forms are available for printing at the end of the DPS application process. In addition to orders, supporting documents can include order modifications, page 2, power of attorney, Enlistment Contract/Appointment Letter, etc. Customer Satisfaction Survey (CSS): The CSS is a performance report that DPS uses to rate Transportation Service Providers (TSPs), thereby ensuring that only quality moving companies will handle your belongings. It is imperative that you fill out a CSS for each and every shipment. Once your shipment has been delivered you must complete the mandatory CSS. Go to www.move.mil, log into your DPS account, click the tab marked “Customer Satisfaction Survey (CSS)” and answer the 12 questions to evaluate your move. You may call the DPS Help Desk if you need assistance at toll-free 1-800-462-2176 option 7.

Contact Information: If you need technical assistance using DPS, please contact the DPS Help Desk toll-free at 1-800-462-2176 option 5; commercial at 618-220-7332; or DSN at 312-770-7332. You may also email the DPS Help Desk at mailto:[email protected] or, you may submit an online ticket at https://www.sddc-srchelpme.com. For functional assistance with DPS or if you have additional questions concerning your personal property and/or privately owned vehicle (POV) or motorcycle entitlements, please contact your local Household Goods (HHG) Personal Property Shipping Office (PPSO) or the Navy HHG Entitlement Helpline at 1-855-HHG-MOVE (444-6683) or email [email protected].