CAITLYN YINGLING 2482 E John Cabot Rd Phoenix, AZ 85032 [email protected] | 951.227.0085

EXPERIENCE American Valet | Senior Recruiter | September 2015-Present o

Full cycle recruiting Screen, schedule, and conduct interviews Make hiring recommendation based on interviews Maintain accurate data using applicant tracking systems Assist in organizing and participating in job fairs

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Process unemployment claims and employment verifications

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Prepare orientation class Phone call reminders Necessary materials PowerPoint presentation Collect and input candidate identification

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I-9 and E-Verify processing

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Conduct one-on-one Valet training sessions

Bank of America | Teller | March 2013-September 2015 o

Process transactions quickly and efficiently

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Detect opportunities for applicable financial solutions

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Audit and file paperwork

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Assist in training new tellers, including supervisor override authority on computer systems

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Service banking center ATMs

Target | Cashier, Guest Services, Sales Floor | November 2010-March 2013 o

Answer incoming calls

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Complete returns, address guest concerns, process items to be defected

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Help guests find items that they need

EDUCATION Washington State University | Graduating December 2016 o

Bachelor’s Degree in Social Sciences Concentrations: Anthropology, Communications, Psychology

CAITLYN YINGLING 2482 E John Cabot Rd Phoenix, AZ 85032 (951) 227-0085 [email protected] Michael Tope, Chief Executive Officer Creative Business Resources (CBR) 1500 E Bethany Home Rd Ste 200 Phoenix, AZ 85014 Dear Michael Tope, Human Resource outsourcing is a fascinating field that has interested me since I started my Human Resources career roughly one year ago. I am most intrigued by the way that a company like CBR can aid in the success of an organization from a completely different industry. How is it possible? Through the core values that CBR employees pride their work on: Innovation, Proactivity, Excellence, Integrity and Accountability. The available Human Resources Assistant position aligns perfectly with my career goals, as well as the professional skills that I currently possess. As you can see on my resume, I have experience in employee onboarding from scheduling and preparing orientation classes to I-9 and E-Verify processing. These detail oriented tasks require an immense amount of organization and multi-tasking skills on a bi-weekly basis. I am enrolled in my last semester at Washington State University before I receive my Bachelor’s degree in December. My degree, Social Sciences, is broken down into three concentrations: Psychology, Anthropology and Communications. I thoroughly enjoy studying and interacting with people; interests that align heavily with a long-term career in Human Resources. My ideal work environment is one that encourages efficiency through teamwork. I enjoy being a part of an organization with a family-like atmosphere that fosters open and honest communication. Supporting the community is important to me as well, as I am an avid hiker that thoroughly enjoys being outdoors and experiences all that Phoenix has to offer. I feel that my experience and education will help Creative Business Resources fulfill its mission, vision and values. I would greatly appreciate the opportunity to work with and learn from you and your team, and will be contacting you before September 15th to discuss my application. Thank you for your time and consideration! Sincerely, Caitlyn Yingling

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Human Resources Assistant Creative Business Resources (CBR) Phoenix, AZ, US

Job description Human Resources Assistant Creative Business Resources (CBR) offers a competitive salary and generous benefits package: health, dental, vision, 401(k), vacation club, holiday club, flexible spending account, and paid holidays and paid time off. CBR seeks an efficient, energetic and highly motivated HR Assistant to provide administrative support in a fastpaced environment. Responsibilities Responsible for processing I-9s and E-verify Provide general administrative assistance to the HR team Prepare new hire orientation packets Conduct In-House orientations Provide backup support to the Receptionist at lunch and breaks Overflow floater to the HR Generalists Respond to requests for W-2s Requirements High School/GED or equivalent Critical thinking skills Ability to multi-task 1 to 3 year’s office experience Excellent computer skills Excellent verbal and written communication skills Please submit your resume to [email protected] CBR is one of the most respected Professional Employer Organizations (PEO) in the market, with a reputation that inspires trust and confidence as an outsourcing HR, payroll, benefits, and workers’ compensation partner. Our resources included state of the art computer / on-line technology enabling both employer and employee access to all information pertinent to their accounts in real time

administering programs

planning agendas/meetings

updating files

advising people

planning organizational needs

setting up demonstrations

analyzing data

predicting futures

sketching charts or diagrams

assembling apparatus

rehabilitating people

writing reports

auditing financial reports

organizing tasks

writing for publication

budgeting expenses

prioritizing work

expressing feelings

calculating numerical data

creating new ideas

checking for accuracy

finding information

meeting people

classifying records

handling complaints

evaluating programs

coaching individuals

handling detail work

editing work

collecting money

imagining new solutions

tolerating interruptions

compiling statistics

interpreting languages

confronting other people

inventing new ideas

dispensing information

constructing buildings

proposing ideas

adapting new procedures

coping with deadlines

investigating problems

negotiating/arbitrating conflicts

promoting events

locating missing information

speaking to the public

raising funds

dramatizing ideas

writing letters/papers/proposals

questioning others

estimating physical space

reading volumes of material

being thorough

organizing files

remembering information

coordinating schedules/times

managing people

interviewing prospective employees

running meetings

selling products

listening to others

supervising employees

teaching/instructing/training individuals

relating to the public

enduring long hours

inspecting physical objects

entertaining people

displaying artistic ideas

distributing products

deciding uses of money

managing an organization

delegating responsibility

measuring boundaries

serving individuals

mediating between people

counseling/consulting people

motivating others

persuading others

operating equipment

reporting information

summarizing information

supporting others

encouraging others

delegating responsibilities

determining a problem

defining a problem

comparing results

screening telephone calls

maintaining accurate records

drafting reports

collaborating ideas

administering medication

comprehending ideas

overseeing operations

motivating others

generating accounts

teaching/instructing/training individuals

thinking in a logical manner

making decisions

becoming actively involved

defining performance standards

resolving conflicts

analyzing problems

recommending courses of action

selling ideas

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Handling complaints: When I worked at Target, a large part of my time was spent behind the Guest Service desk. I was able to decipher what complaints could be handled myself, written down and passed on to a supervisor at a later time, and what complaints needed immediate attention. I can calmly listen to an issue and resolve it without making the customer feel belittled, while still staying on the company’s side. Handling detail work: I assist with prepping for bi-weekly training classes at my current job. This involves a lot of data entry: running background checks, entering new employee information into the system, I-9/E-Verify documentation. Two transposed numbers or a misspelled name make a huge error! Organizing tasks: I create a to-do list for the following day before I leave work every evening. When I have a lot on my plate, I can delegate tasks to my co-workers when they are able to help. I break tasks down individually so that nothing gets missed. For example, rather than writing “prep the class,” I would write something like “orientation list, tax forms, enter contact information into the system” etc. Questioning others: As a Recruiter, I sometimes have to pry information out of people who want to answer my question as simply as possible. I always ask what a candidate thinks their previous supervisor and/or co-workers would say about them if I were to call. “Hardworking” is probably the most common response. Why would they say that you’re hardworking? What did you do outside of your regular job responsibilities that would make you a hard worker in the eyes of the company? Collecting money: I worked at Bank of America as a teller for two and a half years. I quickly was chosen to help train new tellers because of my speed and accuracy. Mediating between people: I have a way of tailoring my conversation and demeanor to who I am talking to. I have co-workers who respond best by acting candidly and “down to earth,” while there are others I use the “sandwich technique” (compliment, coaching, compliment) with so that I don’t hurt their feelings. I tend to mediate between my supervisor and a Recruiter at my job because they have very different personalities which results in both thinking that the other one hates them. Preparing written communication: I have always been very conscious of email and phone etiquette. With the way technology has advanced, there isn’t a day that goes by where I don’t use either my work or personal email for something! Email is such a touchy subject because it is easy to come across in a way that was not originally intended. I also pay close attention to paper documents that I create to be filed because if someone needs to review a document that I created five years from now and I don’t work for this company anymore, they need to be able to read and understand it! Thinking in a logical manner: As a part of a Human Resources department, it is extremely important to make every decision based on facts and logic. I cannot hire a disqualified candidate because they told me that if they don’t get the job they will be evicted from their apartment. I cannot decline a qualified candidate because they told me in the interview that they have a heart condition. Conducting interviews: I am the Senior Recruiter for the company that I currently work for. Some added responsibilities I have include: conducting all management/corporate office interviews, meeting Recruiters’ candidates for a second interview before offering a position, training new Recruiters on how to properly conduct interviews.

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