COMPUTER REVOLUTION AFRICA Job Description Form

Division/Department

Technical Services Division

Location

Nairobi With mandatory excursions/travel within the East/West/central and Southern Africa

Job Title

Technical Infrastructure Associate

Reports to

Technical Services Manager

Remuneration and benefits

Level/Grade

Salary: Starting at Khs. 77,700.00 gross (Net 60, 000.00) Leave: 24 working days in a calendar year In-Patient medical benefit for self Company paid staff development & training programme Commissions scheme for close and completed projects to be determined by the company

Type of position: Full-time Part-time Contract Intern

GENERAL DESCRIPTION

Computer Revolution Africa is looking for outstanding technical account managers to manage deployments of Microsoft infrastructure to its enterprise customers' computing environments. The ideal candidate will have great project management skills, excellent technical credentials, and most importantly, a friendly, consultative approach to addressing customer needs. WORK EXPERIENCE REQUIREMENTS

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Energized by making customers happy and successful Ability to understand the customer better than they do, to anticipate future needs and help determine the ideal solution for issues A passion for technology and a deep understanding of the technology and infrastructure at large Superior team organizer and lead, with the ability to coordinate with technical staff without micromanaging Translator between business, technical, and sales people Excellent organizational, analytical and negotiation skills Phenomenal communication skills are a must for this job Driven to create success in a hopeless situation, through brilliant problem solving, communication, and relentless persistence Able to perform well in the face of tight deadlines and tough technical and organizational challenges Steadfast and calm in explosive situations 5+ years experience in professional services or technical project management

OTHER TERMS OF SERVICE OPTIONAL and renewable 2 year contract with a contract lump-sum of one month’s pay on successful completion RESPONSIBILITIES

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Providing an excellent customer experience for all accounts, by anticipating and resolving customer issues in a manner that exceeds the customer expectations Seamless project management through all phases of the customer relationship - coordinating with the customer, account manager, technical resources, and support personnel Listening carefully for customer feedback by monitoring customer interaction workspaces and other online environments Communicating regularly with the customer to evaluate satisfaction and proactively identify upcoming needs Coordinating with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines Documenting issues and solving them, writing up field notes, and capturing ideas and requirements that will improve our products and services Travel: 10-20% Any other duties related to Technical solutions offered at Computer revolution can be assigned to you

EDUCATION REQUIREMENTS

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Higher Diploma or Degree in computer science or related studies

OTHER REQUIREMENTS

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MCSE 2003 or 2008 on Infrastructure and messaging Experience with Exchange 2003/2007 Experience with Active Directory on Microsoft windows 2003/2008 Experience with Microsoft ISA 2004/2006 Experience with Microsoft system Center Suite Participation in infrastructure projects Requirements gathering methodology and experience Understanding of Routing and TCP/IP V4 and V6 CCNA

Computer Skills To perform this job successfully, an individual should have knowledge of Accounting software; Contact Management systems; Database software; Design software; Development software; Project Management software; Spreadsheet software and Word Processing software.

Certificates, Licenses, Registrations Valid Driving License + Passport

COMPETENCIES

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Subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services. Continually works to improve supervisory skills.

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Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

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Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities.

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Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

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Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

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Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

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Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

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Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

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Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

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Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

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Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

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Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

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Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities;

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Innovation - Displays original thinking and creativity.

REVIEWED BY

Jeremiah Kimanga

Title

Technical Services Manager

APPROVED BY

Simon Kinuthia

Title

Director

DATE POSTED DATE HIRED