CITIZENS CHARTER DEPARTMENT OF HEALTH (DOH) VISION The leader of health for all in the Philippines.
MISSION Guarantee equitable, sustainable and quality health for all Filipinos, especially the poor, and to lead the quest for excellence in health.
Step 1
SAN LAZARO HOSPITAL
SERVICE PLEDGE
VISION To become the center of excellence for Infectious Diseases. MISSION To provide the quality patient care and longer life expectancy among patients with infectious
and communicable diseases through an effective, efficient, curative, preventive and promotive management of these diseases in accordance with the accepted standards of the Department of Health. To serve as the DOH's arm in the promiotive and preventive services rendered to the most disadvantaged segment of our society, the poorest among the poor.
We in the Cashier Section of the San Lazaro Hospital are committed to provide you a fast and efficient kind of service, 7 days a week 24 hours a day. We are always available to attend to your needs, entertain your complaints and suggestions. Please feel free to contact us at our office telephone #336-98-96. Service is our commitment.
STEP BY STEP PROCEDURE in payment of DRUGS, LABORATORY and OTHER MISCELLANEOUS TRANSACTIONS TO CASHIER SECTION. Activities Form Fee Processing Time Person Responsible To receive payments from various creditors as to the following: a) Drugs & Medicines
- Assessment Form
-
2 minutes
- Cash Clerk on-duty
b) Laboratory & Other Medical Procedures
- charged slip
-
2 minutes
- Cash Clerk on-duty
b.1 Laboratory examinations
- charged slip
-
2 minutes
- Cash Clerk on-duty
b.2 Dental services
- charged slip
-
CITIZENS CHARTER
Step
Activities b.3 X-ray/Ultrasound & others
Form - charged slip
Fee -
Processing Time 2 minutes
Person Responsible - Cash Clerk on-duty
c. Hospital Bills
- charged slip
-
2 minutes
- Cash Clerk on-duty
c.1 Donation
- charged slip
-
2 minutes
- Cash Clerk on-duty
- charged slip
-
2 minutes
-do- Cash Clerk on-duty
d.1 Affiliation Fee
- Billing Statement
-
2 minutes
- Cash Clerk on-duty
d.2 Bid documents(non-refundable)
- Order of Payment
-
2 minutes
- Cash Clerk on-duty
d.3 Performance Bond(refundable)
- Order of Payment
-
2 minutes
- Cash Clerk on-duty
d. 4 Professional Fee
- charged slip
-
2 minutes
- Cash Clerk on-duty
d.5 Hospital share from Pay Consultation
- charged slip
-
2 minutes
- Cash Clerk on-duty
d.6 OPD Card
- charged slip
-
2 minutes
- Cash Clerk on-duty
d.7 Watcher's ID
- ID
-
2 minutes
- Cash Clerk on-duty
d.8 Oxygen consumption
- charged slip
-
2 minutes
- Cash Clerk on-duty
D. Others/Miscellaneous
CITIZENS CHARTER
Step 2
Activities To issue Official Receipts(OR) for every payment made by various creditors such as:
Form
Fee
Processing Time
Person Responsible
a) Drugs & Medicines
Official Receipt
-
2 minutes
- Cash Clerk on-duty
b) Laboratory & Other Medical Procedures
Official Receipt
-
2 minutes
- Cash Clerk on-duty
b.1 Laboratory examinations
Official Receipt
-
2 minutes
- Cash Clerk on-duty
b.2 Dental services
Official Receipt
-
2 minutes
- Cash Clerk on-duty
b.3 X-ray/Ultrasound & others
Official Receipt
2 minutes
- Cash Clerk on-duty
c. Hospital Bills
Official Receipt
-
2 minutes
- Cash Clerk on-duty
c.1 Donation
Official Receipt
-
2 minutes
- Cash Clerk on-duty
d.1 Affiliation Fee
Official Receipt
-
2 minutes
- Cash Clerk on-duty
d.2 Bid documents(non-refundable)
Official Receipt
-
2 minutes
- Cash Clerk on-duty
d.3 Performance Bond(refundable)
Official Receipt
-
2 minutes
- Cash Clerk on-duty
D. Others/Miscellaneous
CITIZENS CHARTER
Step
Activities d. 4 Professional Fee
Form Official Receipt
Fee -
Processing Time 2 minutes
Person Responsible - Cash Clerk on-duty
d.5 Hospital share from Pay Consultation
Official Receipt
-
2 minutes
- Cash Clerk on-duty
d.6 OPD Card
Official Receipt
-
2 minutes
- Cash Clerk on-duty
d.7 Watcher's ID
Official Receipt
-
2 minutes
- Cash Clerk on-duty
d.8 Oxygen consumption
Official Receipt
-
2 minutes
- Cash Clerk on-duty
cashier-citizen charter.pdf
CITIZENS CHARTER. Step Activities Form Fee Processing Time Person Responsible. 2 To issue Official Receipts(OR). for every payment made by various.