Job Title: Engineer – GCS / AIO/MS Location: Gurgaon or Bangalore Job Purpose: Install & configure applications including CR upgrades and provide second-level application support to customers through configuration-level changes Skills & Abilities: 1. Proficient in Linux and Oracle/MySQL 2. Knowledge of scripting 3. Good communication skills Relevant Experience: Bachelor of Technology – Telecommunications / Computers Principal Accountabilities Installation: 1. Install and configure OS on target hardware at customer site 2. Install and configure the delivered application on target customer platform Support: 1. Log customer queries, complaints and requests in CRM Next 2. Answer queries using FAQs and investigation 3. Monitor system where required (as in critical fault situations, post-implementation, migration) 4. Make configuration change or apply patch to meet customer requirements or resolve complaints 5. Update and close case status in CRM Next 6. Create stepwise detailed documentation for planned activities (e.g. – Setup preparation, IN addition etc.) and it reviewed by senior support members. 7. Ensuring the closer of cases with in defined SLA.

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customers through configuration-level changes. Skills & Abilities: 1. Proficient in Linux and Oracle/MySQL. 2. Knowledge of scripting. 3. Good communication ...

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