Google Enterprise Support Center User Management 1. Open the Google Enterprise Support Center (GESC) at https://enterprise.google.com/supportcenter 2. Click “User Management” on the top right corner of the screen.
3. The “Users” pane shows you the users in your organisation that can interact with support. If your role is Administrator for a product, you can change other users’ roles in that product. 4. To add a new user, click “New User”.
5. Enter the user’s email address and click “Create”. The user must have a valid Google Account and his address must be in your organisation’s domain.
6. Set the GESC role for the new user:
7. To be able to file cases for a specific product, a user must have a role other than “NONE” on that product.
8. If you have any questions or doubts, please refer to http://support.google.com/enterprisehelp/bin/answer.py?hl=en&answer=2644802 or feel free to file a case with Cloud Support as in https://developers.google.com/appengine/pdf/HowtofileaGESsupportcase.pdf Last modified at: May 2, 2013
Google Enterprise Support Center User Management Cloud ...
May 2, 2013 - The âUsersâ pane shows you the users in your organisation that can interact with support. If your role is Administrator for a product, you can ...
May 2, 2013 - Messages from Cloud Support will appear in the âCase Commentsâ section. 7. ... However, for pressing issues you are advised to open a new.
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