City of Oxnard OXNARD, CA
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IT Manager - Help Desk Operations
of 2012, The Collection at River Park, a high-end office and retail shopping center with a state-of the- art multiplex cinema, opened in the northern end of the City. While the City maintains steady growth with new development, it also promotes the preservation and economic health of its historic downtown. The long-awaited construction of the Oxnard Boulevard and Rice Avenue Interchanges at Highway 101 and Santa Clara River Bridge provides easier access to the City from all points. The City also operates more than 50 park facilities for its residents, as well as special-purpose facilities such as River Ridge Golf Course.
The City of Oxnard Located on the beautiful Southern California coast, the City of Oxnard is the largest and most populous city in the County of Ventura with over 200,000 residents. Nestled about 60 miles northwest of Los Angeles and 35 miles south of Santa Barbara, Oxnard prides itself on its rich diversity and culture. Although agriculture remains a major industry, Oxnard enjoys an expanding economy based on a healthy combination of agriculture, commercial and manufacturing development, tourism, and the U.S. Navy. Oxnard’s 2030 General Plan strikes a balance between the beauty of the City’s agricultural heritage, while continuing to accommodate dynamic changes. Residents enjoy an unsurpassed quality of life enhanced by the clean air of this coastal community, the charm and solitude of the nearby Los Padres National Forest, and the cultural and educational amenities of a vibrant urban setting. This very diverse community includes acres of new housing. Local assets include two thriving military bases, a full-service deep water port, master-planned industrial parks, prime commercial and retail sites, a regional medical center and hospital, and a flourishing community college.
The population has grown significantly in the last fifty years, providing many challenges to local government and residents. Oxnard continually offers many opportunities for its enterprising and forward-thinking business community. As Oxnard has evolved through all these changes, it has worked hard to maintain a “business friendly atmosphere.” In the fall
This city by the Pacific Ocean is an ideal place to raise a family. Oxnard residents enjoy a spirit of community pride. With its attractive residential areas located among tree-lined streets, parks and beaches, Oxnard provides a wide range of housing choices. Oxnard is an ideal location with white sandy beaches, oceanfront recreation and outdoor adventures, award winning festivals and friendly neighborhoods. Oxnard offers an exceptional quality of life. Today, the City of Oxnard could be characterized as a richly diverse community where family, education, tradition, and the many natural amenities are highly valued and celebrated.
Oxnard is a community where residents are both proud of their past and excited about their future. There is a small town atmosphere in this seaside city where fields of strawberries flourish along many roads, and the Mediterranean climate is unexcelled. It is an ideal coastal community.
City Government Oxnard is a general law city that operates under the Council-
Effectively communicates enterprise-wide support information with a high degree of professionalism and diplomacy.
Manager form of government. The City Council consists of an elected Mayor holding a two-year term and four council members elected at large for four-year overlapping terms. Also directly elected are the City Clerk and City Treasurer. The City Council appoints the City Manager and City Attorney. Oxnard has a current all-funds budget of over $385.9 million, which includes the General Fund of almost $122.6 million. The City currently employs over 1,217 authorized full-time equivalent employees and an additional 600 part-time seasonal and extra-help employees within 15 City departments.
IT Manager - Help Desk Operations (Payroll Title: Public Safety IT Manager)
Minimum Qualifications
Under general direction, the IT Manager - Help Desk Operations is the management classification that is responsible for directing, planning, organizing, and supervising the daily activities of the data processing and network/information technology support staff to support the full range of computer hardware and software functions within the various departments and programs within the City. This classification is distinguished by the performance and overall administrative management of personnel, financial administration, department/division activities, and procedural and policy issues. Essential functions include but are not limited to:
Plans, coordinates, prioritizes, monitors, schedules, and participates in the work of support staff responsible for City-wide computer hardware and software assistance. Participates in the selection, training and evaluation of support personnel. Establishes and maintains policies for the security and safety of the computer center areas and participates in the development of division policies and procedures. Assists in the preparation and administration of the program budget and monitors the division’s expenditures. Recommends cost effective solutions and alternatives. Participates in organizational, staff, and community group meetings and responds to questions and inquiries from various City departments. Assists in the development, monitoring and attainment of division goals. Establishes and provides excellent customer service. Schedules 24x7 on-call support personnel. Trains & develops staff; conducts performance evaluations; provides training and development; hires and disciplines staff Budget preparation, administration and tracking. Writes proposals, reports, contracts, training materials, presentations and support documentation. Provides enterprise-wide technology systems training, implementation and maintenance.
Any combination of education and experience that has provided the knowledge, skills, and abilities necessary for a IT Manager - Help Desk Operations. A typical way of obtaining the required qualifications is to possess the equivalent of: Education: A Bachelor’s degree in Computer Science, or a related field; AND, Experience: Five years of increasingly responsible experience in managing a Help Desk Operations technology system including the supervision of a support team in a large geographically distributed organization. Other Requirements: A valid California Class C driver license.
The successful candidate will be required to undergo a thorough background investigation which will include a polygraph.
Desirable: Budget preparation, administration and tracking experience
Compensation and Benefits The salary range for the IT Manager - Help Desk Operations is $78,161.64 - $129,280.68 per year. The City offers an attractive mid-management level benefits package which includes:
Administrative Leave: Management employees are not compensated for overtime worked. However, the department director may authorize up to 40 hours of administrative leave in one year.
Bereavement Leave: Employees may use up to three days of bereavement leave upon the death of an immediate family member.
Deferred Compensation:
Should we receive a high number of qualified applicants, we
The City offers a number of deferred compensation programs that employees may participate in.
reserve the right to conduct a comparative screening to determine which applicants will be invited to continue in the recruitment and selection process.
Health and dental: The City contributes $230.83 per pay period toward medical and dental insurance premiums. Unused premium monies are paid to the employee.
Holidays: The City observes 10 holidays per year.
Life Insurance: City employees receive Basic Life Coverage ($5,000) + AD&D ($10,000) + 1 times annual salary 100% paid by the City. Employees also have the option to purchase additional insurance.
PERS Retirement Contributions: New CALPERS members, employees hired after 1/1/2013, or those coming from another CALPERS or CALPERS’ reciprocal agency with a break in service exceeding 6 months will be required to pay the 6.75% of their annual earnings toward their retirement. Upon retirement, CalPERS offers a defined benefit plan based on a formula of 2% at age 62 for new members and a formula of 2% at age 55 for “classic” members. The City of Oxnard does not participate in social security; therefore employees do not receive a social security tax deduction in their earnings.
Tuition Reimbursement: Full-time employees are eligible for 75% reimbursement for work related coursework.
Union Affiliation: This position is represented by the Oxnard MidManagers Association, a recognized public employee organization.
Annual Accrual Rates: Leave accrual rates vary between 6.24 – 11.78 hours per pay period based on years of service.
Application Review Complete: January 19, 2017 Oral Board: Week of January 30, 2017
Wellness Program: Employees are eligible for reimbursement of up to $500 per year for fitness and wellness programs.
To Apply If you are interested in applying for this excellent opportunity please visit: http://www.oxnard.org/business/employment Please Note: Responses to the Supplemental Question located in the online application are required.
Tentative Schedule Filing Deadline: 5:00 p.m. on January 12, 2017
City of Oxnard Human Resources Department 300 West Third Street, 1st Floor Oxnard, CA 93030 805.385.7590 805.385.8352 EQUAL OPPORTUNITY: The City of Oxnard is an Equal Opportunity Employer and welcomes applications from all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, medical condition, disability or sexual orientation. REASONABLE ACCOMMODATION: The City of Oxnard makes reasonable accommodation for the disabled. If you believe you require special arrangements to participate in the testing process, you must inform the Human Resources Department in writing no later than the final filing date. Applicants who request such accommodation must document their request with an explanation of the type and extent of accommodation required. LEGAL REQUIREMENT: On the first day of employment, new employees must provide proof of citizenship or documentation of legal right to work in the United States, in compliance with the Immigration Reform and Control Act of 1986, as amended. NOTE: The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.
