Position Description Amnesty International Australia www.amnesty.org.au

Job Title:

Information Systems Manager

Reporting to:

Chief Operating Officer and Director of Fundraising

Location:

Based in Sydney Action Centre. The role will involve occasional interstate travel.

Hours:

75 hours per fortnight. The position requires intermittent work outside normal business hours.

Grade:

Level 11

Effective Date:

03/07/2017

Job Overview:

The Information Systems Manager is responsible for ensuring that our information technology systems, data management and associated services help drive our Vision. They will lead a highly engaged and focused team in helping deliver key projects and initiatives in line with organisational objectives. The role will develop and drive longer term strategy to ensure we have the right infrastructure and processes to meet our current and future needs. This includes ensuring the strategic use of technology, data and related systems in our priority areas of work. This exciting role supports our movement of over 300,000 supporters, hundreds of office volunteers and 90 staff across 7 different office locations. This includes regular work from home and other non-office environments.

Main Responsibilities:

• Lead, motivate, manage and develop 9 direct reports plus volunteers and fixed term contract roles. Drive a highly engaged and service oriented culture. • Ensure delivery of technology services to a diverse user base in order to enable and empower all levels of our organisation in achieving our 2020 Vision. Develop longer term strategy and plans for the Information Systems area, and set and manage annual plan and budget. • Protect our Information Systems by taking a proactive stance on security and compliance to – including making sure our human rights research and work is conducted in a secure environment. • Manage the organisation’s data and data services, including ongoing analysis to drive improved outcomes and maintenance of data hygiene. • Develop and maintain disaster recovery and business continuity plans as well as relevant IT policy and procedures. • Support the Supporter Relationship Management project, including providing expert advice and ensuring team engagement and alignment to proposed solution. • Secure and manage external service providers, including negotiating contracts

and agreements. • Performing role to a high standard within agreed timelines, and in line with AIA’s vision and values. • Other tasks within your skills and competence as required.

Essential Qualifications, Skills and Experience:

• Demonstrated team leadership and mentoring in building a high performing team that is focused on achieving organisational goals • Tertiary or Post-Graduate qualifications in Information Technology, Network Engineering or a similar discipline • Previous demonstrated experience in a management position developing strategy and leading high performing technical teams • Strong experience with both Prince2 and Agile Scrum approaches to managing projects • Experience managing highly available enterprise infrastructure and network environments • Demonstrated experience to manage complex data requirements, including analysis, reporting and supporting a supporter (customer) focused approach • Ability to liaise with stakeholders at multiple levels of the organisation, including senior leadership • Ability to negotiate hardware, software and IT service procurement contracts with vendors and suppliers • Strong knowledge of PCI DSS compliance and Privacy Principles • Well-developed communication skills with the ability to convey technical information to non-technical people

Desirable Qualifications, Skills and Experience:

• Experience in working in a not-for-profit environment • Experience working in an ITIL environment

Measurement and Review:

• • • •

Probationary period Annual Appraisal and 360 degree review Feedback from Manager and key relationships relevant to position 360 degree review

Key Relationships

• • • •

Information Systems Team (Manager of this team) Chief Operating Officer and Director of Fundraising (Reports to this position) Senior Leadership Team, including National Director Line Management Team, in particular managers of Fundraising, Digital Engagement, Activism and Finance and Facilities. International Secretariat IT team. Service Providers.

• •

About Amnesty International Australia We are an independent, global movement that campaigns courageously for human rights for everyone.

Amnesty International Australia ABN 640 0280 6233

We’re ordinary people from all walks of life, using our passion and commitment to bring torturers to justice, change oppressive laws and free people imprisoned just for voicing their opinion. We’re independent of any government, political ideology, economic interest or religion to ensure we can speak out on human rights abuses wherever they occur. We stand for equality, justice, freedom, and human dignity and uphold these values: • • • •

Empowerment – we build people power Persistence – we are resolute in pursuit of our goals Integrity – we hold ourselves to the highest standards Courage – we are fearless in upholding human rights

Every day we move closer to a world where human rights are enjoyed by all.

Amnesty International Australia ABN 640 0280 6233

Organisational structure

National Director

Executive Administrator

Head of External Affairs & ND Office

Legal & Compliance

Deputy National Director

Advocacy & External Affairs

Indigenous Rights

2020 Council

Campaigns

Chief Operating Officer

Fundraising, Supporter Engagement & Retention

IT & Database

Governance Support

Organising Finance & Facilities

Planning & Evaluation

Activism HR & Training

Digital/New Media

Acceptance Name:

Signature:

Date:

Amnesty International Australia ABN 640 0280 6233