QUEUING SYSTEM
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The most advanced, flexible and cost efficient Queuing System ever implemented. We call it INSTANA.
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INSTANA enhances customer experience while maximizing your ROI by ● ● ● ●
Providing cost efficient and scalable solution Increasing time efficiency Gathering analytics and assessing employee performance Building a database of visitors
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USER EXPERIENCE
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SELECT the service: ● ●
Multi-level screens for your service Bilingual (EN + AR)
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INPUT your details: ● ●
Mobile Number Name
Visitors can request special assistance if needed due to disabilities or important factors where they need to be prioritized within the queue.
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RECEIVE CONFIRMATION by SMS: ● ●
SMS 1: Receive Ticket number and the number of customers in front of you SMS 2: Proceed to allocated counter
essage SMS M y is full izable. custom
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DISPLAY on screen: ● ● ● ●
Ticket numbers Counter number Advertising Information
This screen is fully customizable
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EMPLOYEES will be able to: ● ● ● ● ●
Select the next customer in line Track the time spent See the customer’s details Forward visitor to another counter See the number of customers in line
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MANAGE your employees and services easily through the admin page.
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THE LOG SCREEN gives an overview of all customers and services served including: ● ● ● ● ●
Ticket number Customer details Status Service selected Date / Time
Analytical datas are available to: ● ● ●
Number of visits Peak hours and days Employee performance
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STAY IN TOUCH with your visitors! INSTANA will help you stay in touch with your visitors by sending visitor feedback messages & promotions including: ● ● ● ●
Automated messages hours after the visit (Visitor feedback) Quality of the service provided and the representative staff Wishes and greetings for celebrations Promotional messages and campaigns
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SYSTEM & SPECS
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INSTANA // Hardware
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CONTACT US 14th Floor Salam Tower, West Bay P.O.Box 11596, Doha-Qatar Tel. +974 4482 1801 Fax. +974 4431 5738 Email:
[email protected] www.instana.tech
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By www.A101.com
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