Joy Bagnall SVP - Bank Operations and Services Division Manager

Responsibilities include: • Bank Operations – Backroom • SOS – Single Point of Contact Service Support for Internal Bankers • Enterprise Internal Communications, Policy & Procedures • SME and Implementation support for Bank Change Initiatives • SME/UAT support for ITG core applications (DDA/RCIF/TCD/SBA etc) • Claims and Bill Pay/Merchant Operations (ATM/ACH/Bill Pay) • Filenet Image Capture Operations Career Summary: • Over 30 years experience in Banking • Extensive background in Retail & Commercial Bank Operations, Call Center Management, Item Processing, Treasury, On Line Operations • Extensive Merger and Acquisition experience (28, 3 of which were the largest in Banking history at the time) Union Bank 4/07 to Current • SVP - Bank Operations and Services Division Western Financial Bank 1/01 thru 2/07 • SVP - Director of Bank Operations and Services Bank of America 1990-2000 • SVP - Bank & Call Center Operations 1998-2000 • SVP - Call Center Management 1993-1998 • FVP - Bank Operations 1990-1992 Wells Fargo Bank 1972-1989 • Call Center Director 1985-1989 • Division Manager -Northern California Bank Operations 1984 • Division Manager- Southern California Bank Operations 1982-1983 Career Highlights • Managed Operations as large as 2,600 HC, budgets as high as $125 Million • Managed complex Call Center Operations with a high of 200 Million calls a year, 300,000 annual product sales, in multiple languages • Pioneered centralization of branch backroom operations at Wells Fargo Bank • Industry leader launching 24 Hour Call Center Operations at Wells Fargo Bank