User Manual For Livestream Studio™ Version 2.0

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New in Version 2.0 •

Bonded Transmission to New Livestream - leverage multiple ethernet, Wi-Fi and 4G modem connections directly from Studio to transmit a reliable and at higher bitrate signal to the Livestream Platform™.

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New Look and Feel - upgraded user interface to align with Livestream Studio™ Surface

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Broadcast graphics module upgrade

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Additional graphics module (GFX3)

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Unlimited layers within each graphics module

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Save and load layer templates

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Turnkey templates for lower thirds, sports scoring, and Twitter

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Dynamic data sources including Twitter, Google Docs, local and remote CSV files and more

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Word wrap support

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New “Push to Program” paradigm

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Livestream Studio™ Surface Enhanced Support

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Remote Camera Upgrades - enabling wireless multi-camera live event production

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Livestream Broadcaster™ remote camera support

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iPhone and iPad remote camera support

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Android phone and tablet remote camera support

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Google Glass remote camera support

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Additional support for webcam and Blackmagic devices on the remote camera agent for Windows

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A synchronization feature between all wireless and wired inputs will be made available in a later version

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Basic Replay

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Table of Contents 1. Getting Started 1.1. Welcome to Livestream Studio™ 1.2 Installing Livestream Studio™ 2. User Interface Overview 3. Physical Connections 3.1 Blackmagic Video Card Input/Output 3.2 Graphics Card Input/Output 4. Preferences 4.1 Project Format 4.2 Video In / Out 4.3 Audio In 4.4 Recording 4.5 Media Player 4.6 Streaming 4.7 Multi-Screen 4.8 Ad Insertion 4.9 Hotkeys 4.10 Mouse / Touch 4.11 Advanced 4.12 Support 4.13 License 4.14 About 5. Input Settings & The Audio Mixer 5.1. Input Settings 5.2 Audio Mixer 6. Preview/Program Switching 6.1. Mouse Control 6.2 Keyboard Control 7. Streaming 7.1. Stream to Livestream 7.2. Stream to Other Services 7.3. Stream to RTMP 7.4 Stream to ZiXi 8. Recording 9. GFX Channels

4 9.1 GFX Templates 9.2 GFX Mixing and Overlays 10. Media Player Channels 11. Color Source 12. Remote Camera 12.1. Installing the Remote Desktop Client 12.2 Adding a Remote Desktop as a Source in Studio 12.3 Using a Live Stream as a Source 12.4 Troubleshooting 13. Importing Files with Adobe Premiere Pro 13.1 Installing Adobe Premiere Pro 13.2 Downloading and Installing the Blackmagic Design® Driver 13.3 Converting Video Files Using Adobe Premiere Pro Appendix A. Supported Devices B. Supported Formats for Transcoding C. Input Source Troubleshooting Warranty

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1. Getting started 1.1 Welcome to Livestream Studio™ Congratulations and welcome to Livestream Studio™! All of Livestream’s hardware products come with Livestream Studio™ preinstalled. It just takes a few steps to combine live HD sources, two media players, three graphic overlays and two color generators into a broadcast quality production, whether for large-format screens or streamed to an audience online using the built-in encoder. This manual applies to the Livestream Studio™ Software as well as the Livestream Studio™ HD50, HD51, HD500, HD510, HD900, HD1700, and HD1710. Livestream Studio™ can: • Mix multiple video inputs with two channels of internal media players, three channels of GFX overlays, and two color generators. • Stream HD video to Livestream Platform™ via Livestream Studio’s™ built-in encoder. • Output a broadcast quality PGM line cut on a variety of digital and analog connectors.

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1.2 Installing Livestream Studio™ Note: Blackmagic Desktop Video drivers must be updated to version 9.6 or higher for use with Livestream Studio™ v1.2 or higher. Go to blackmagicdesign.com/support to update drivers. A USB dongle comes pre-installed in Livestream Studio™ hardware. For Studio Software™ only users, make sure to start by inserting the dongle and opening the drive. Double click the Livestream Studio™ launcher.

Agree to the Terms of Service and click “Next.”

Follow the steps to complete installation and click finish.

7 After clicking finish, a second installer will launch.

Click ‘Install,’ accept the terms, and follow the steps to completion. This second process will look exactly like the first. Once complete, Livestream Studio™ will launch.

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2. User Interface Overview The Livestream Studio™ Software will launch to the main operating UI.

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Stream Button

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Streaming Info Pane

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Record Button

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CPU Usage Monitor

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Preview Window

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Program Window

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Main Mix Window

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GFX Overlay Window

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Multiview

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Audio Mixer

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Modules (Input Settings, Streaming, Media Editor, Graphics, and Wipes)

Note: Audio Mixer, Input Settings, GFX, Media, Remote Camera and Streaming modules can be moved freely between left and right side windows by dragging and dropping tabs to the desired window.

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3. Physical Connections 3.1 Video Card Input/Output Livestream Studio™ only works in conjunction with Blackmagic hardware. This ensures that Livestream’s products are extremely reliable and robust since there is no need to test and integrate multiple cards from various vendors. Blackmagic also offers a variety of high quality products at very affordable prices. For a list of supported devices, please see Appendix A. Each Livestream Studio™ hardware product comes with a connection diagram in the box.

3.2 Graphics Card Input/Output (Multi-Screen) Starting with Studio™ V1.3, the software can support anywhere from 1 to 4 displays. This allows for various viewing configurations across all of the available screens. (More on this in Section 4.7 Multi-Screen). Note: Purchasing a Quad GPU graphics card such as the NVidia Quadro series cards is recommended in order to utilize 4 screens.

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4. Settings Before using Livestream Studio™, it is necessary to configure the project settings. To begin configuration, click the “Gear Wheel” icon in the top right-hand corner of the UI.

Note: Preferences are locked when streaming is in progress. Be sure to set all preferences before taking a stream live.

4.1 Project Format Video Format: Defines the primary project format for Livestream Studio™ operation. Although it is recommended to set all cameras to the same format, starting with Livestream Studio™ 1.3 there is an option to convert the video format of the input (more on this in 5.1 Input Settings). The output format will also match this selection unless down-conversion is necessary. Audio Format: Allows selection of mono or stereo audio operation. Preview Method (Interlaced Operation): Allows selection of multi-view interlaced field viewing. This reduces CPU usage when needed. Multi-View Deinterlacing Method: Allows selection of the deinterlacing method used in multi-view. Options include Top Field, Bottom Field, Blend Field, and Both Fields. For this setting to take effect, “Enable Primary Screen Multi-View” must be selected in the multiscreen settings panel.

4.2 Video In / Out Livestream Studio™ launches with default settings for (4) HD-SDI inputs (via DeckLink Quad card) and (1) HDSDI output (via DeckLink Studio card). This configuration can be changed to allow for (5) simultaneous inputs with no live output (streaming or internal recording assumed in this configuration). Output: Select the output source first, as this will lock/unlock the fifth video input accordingly. HDMI Output Through Video Card: To reduce latency on the program out, output directly through the graphics card. Outputting through the Blackmagic card has varied latency depending on the project format by as much as 11 frames. Output through the graphics

11 card does not have sound. It is only video. This function is ideal for IMAG where the line cut should display on some screens in a venue. To output through the graphics card, go to the multi-screen section of the preferences and configure the external display. More on this in Section 4.7 Multi Screen. Note: This function does not work in SD formats (PAL and NTSC). Inputs: Once the output source is set, make sure the proper input sources are selected. Select the desired source from the ‘Video Input’ dropdown for each associated input channel. Then select the desired audio input method from the ‘Audio Input’ dropdown for each associated input channel (DeckLink Quad inputs will only support SDI embedded audio). DeckLink Studio inputs will support embedded, analog or AES/EBU Audio via the Blackmagic breakout cable. Note: Blackmagic analog audio input MUST be accompanied by a video input source to be active. When using analog audio input, be sure to use the DeckLink Studio card as one of the video inputs. Configure the inputs so that the multi-view shows only the inputs use to avoid clutter. To add an input, click the ‘+’ icon at the bottom of the settings window. From there, select the type of input source needed: either video sources, graphics, media, color bars, or a remote camera. Rename each input channel, as it will appear in the multi-view by changing the associated name under the ‘Camera’ column of the input selection menu. To delete a source, select it and click the ‘-‘ icon. CS (Control Surface) – Assigns a button or module on the Livestream Studio™ Surface (sold separately) to control the selected input.

4.4 Audio In Select the ‘Audio In’ option on the settings screen to add audio-only inputs to the system. Once added, they will appear in the audio mixer. Click the ‘+’ icon to add an audio input. Enter a name for the new audio input by clicking within the ‘Name’ field and entering a name for it, and then select the appropriate audio source type from the audio source drop-down list. Note: Audio-only inputs will appear in the audio mixer in the main interface.

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4.4 Recording Record Location: Selects the location where Livestream Studio™ recordings will be saved. Click the ‘Browse’ button to select the recording location. Transcoder Files Location: Select the location where Livestream Studio™ transcoder files will be saved. Click the ‘Browse’ button to select this location. Record to Media Bin: When a recording is terminated, it will immediately be added to the selected media bin. Both bins can be selected or deselected simultaneously. ISO Recording: Select the ISO Recording check box to enable ISO Recording and then select the program (dirty) or program (clean) option from the drop-down list, for up to four simultaneous recordings. Additionally, select the “Specify Record Location” checkbox for each configured recording type to indicate where the resultant files should be stored. Timecode: Select the “Relative to Start” or the “Time of Day” (clock) radio button to configure the timecode for recordings. Recording Bitrate: Select the “Recording Bitrate” for recordings by making a selection (either 20 Mbps, 50 Mbps, 75 Mbps, 100 Mbps or 120 Mbps) from the drop-down list. Record to Media Bin: Select media 1, media 2, or both, to indicate where to store recorded files.

4.5 Media Player Media Autoplay: Determines the autoplay method used when transitioning to a media bin. Pause Playback: Will cause media bins to pause playback from the exit transition and continue from current position on entry position. Continue Playback: Will cause media bins to continue playback from exit transition and playback from in point on entry position. Transcoder Files Location: Selects where to store transcoded video files. Transcoding Cache: Sets the gigabyte size of the transcoding cache.

13 Basic Replay: Sets the number of seconds to play before the marked timestamp when using the basic replay function. Export Location: Selects the where to store videos exported from media bins. Video Resolution: Sets the frame size (in pixels) of videos exported from media bins. Video Bitrate: Sets the bitrate in kilobytes per second (kbps) of videos exported from media bins. Key Frame Interval: Sets the key frame interval of videos exported from media bins. Audio Sample Rate: Sets the audio sample rate in kilohertz (kHz) for videos exported from media bins. Audio Bitrate per Channel: Sets the audio bitrate in kilobytes per second (kbps) for videos exported from media bins. H.264 Encoder Profile: Sets the H.264 encoding profile when exporting clips from media players. Choose between baseline, main, and high. Scanning Method: Sets the scanning method for media players. Choose between progressive and interlaced.

4.6 Streaming Antilag: When enabled, the antilag feature works to reduce latency on the viewing end of the stream. If a delay on the encoding side builds up past the user selected ‘Antilag Duration,’ the frame buffer will be cleared. Generally this option should remain off unless low latency is a critical component of the broadcast. It should only be used when a solid internet connection is available for streaming. Antilag Duration: Defines the antilag duration (in frames) for use with the antilag streaming feature (see above). Key Frame Interval: Set the key frame interval in frames. Stop Streaming When Encoder Queue Size is reached: Livestream Studio™ will terminate streaming if the queue limit (set in frames) is reached. Bitrate (Variable vs. Constant): Variable bitrate selection will optimize the encoder’s bitrate when possible. Selecting ‘Constant bitrate’ will maintain the outgoing bitrate, regardless of incoming video bitrate. Local MP4 Recording: Records an H.264 MP4 of the stream to a local hard drive. MP4 Recording Location: Selects the location where the local H.264 MP4 will be saved.

14 Experimental UDP Streaming (Beta): This is an experimental feature for streaming to New Livestream through ZiXi.

4.7 Multi-Screen Disable Primary Multi-View: will disable the multi-view shown on the Primary display. Connected Displays: When using multiple external displays for the output, choose the preferred display to configure from this drop-down menu. Resolution: Choose from the available resolution settings for the selected display. Frame-Rate: Adjusts the frame-rate of the selected display. Layout: Choose the desired multi-view layout for the selected display, or disable the software output to that display. Preview: Drag and drop the available input sources from the above section to the desired spot on the multi-view layout. Show Audio Levels Overlays: Displays the audio level overlays on the inputs displayed on the selected screen. Show Screen Overlays: Displays on-screen status information on the multi-screen. Show Warning Overlays: Displays status messages on the external display. Allow Mouse on Multi-View: Disable this option to prevent the mouse from entering the selected display area. For best results, configure the ‘Multiple Displays’ option within the screen resolution section of the Windows control panel to “Extend these displays.”

4.8 Ad Insertion Owners of the Livestream Studio™ Software (v1.3) who also have an Enterprise Plan on Livestream can now insert a mid-roll advertisement during a Live Broadcast with the press of a button. In order for this feature to work, make sure to have set-up and configured a Google DFP account. Once the Google DFP account is properly configured, log in through the Livestream Account Settings page. Activate the "Enable DFP Advertisements" option and fill in the "DFP Network Code" and "Ad Unit Path".

15 Note: Requires a Google DFP account (http://www.google.com/dfp) and the purchase of Livestream Platform™ Enterprise Plan. Segment Duration: Sets the ad duration in seconds. Background: Selects a background transition from the background to GFX1, GFX2, MEDIA1 or MEDIA2. Transition: Selects a transition in and out of the advert. Options include CUT or AUTO. Automated Insertion: When selected, ad breaks are automatically inserted. After configuring the settings, click SAVE to save settings. Click the ADVERT button below the main mix section of the Livestream Studio™ UI to display a mid-roll ad. When inserting an advertisement via the Livestream Studio™ Software, the following should occur: Depending on the choice of background, the program window will change to reflect the selected option. The "Insert Advert" button will become red, read "ADVERT SHOWING..." and include a Countdown timer. On the top left of the program window, it will read "OUTPUT Advertisement: [Transition] is locked until End". In the example below, the option selected is "Fade to Black". When the advert is done playing, the program feed will transition back to the cued camera.

4.9 Hotkeys Set user defined hotkeys for easier Livestream Studio™ operation from the keyboard. Click ‘Reset to Defaults’ button to reset all hotkeys to their default configuration.

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4.10 Mouse / Touch Left click on multiview: Sets the behavior when left clicking or touching an input source in multiviewer. Options include PREVIEW, Auto PROGRAM, Cut PROGRAM, and Nothing. Right click on multiview: Sets the behavior when right clicking an input source in multiviewer. Options include PREVIEW, Auto PROGRAM, Cut PROGRAM, and Nothing. Double click on Preview: Sets the behavior when double clicking or touching the preview monitor. Options include Auto PROGRAM, Cut PROGRAM, and Nothing. Reset to Default: Resets the ‘Mouse / Touch’ settings to their default configuration.

4.11 Advanced Crossfade Audio on Cut: Sets the speed (in frames) for audio cross fades following CUT functionality only. Audio cross fades associated with video cross fades (follow) will follow the ‘Speed’ setting in the ‘Main Mix’ window (see ‘Preview/Program Switching’ section below). Disable Windows Aero Theme on Start: Disables the Windows Aero theme when launching Livestream Studio™. Low Input to Output Latency (Beta): This is an experimental beta feature to reduce latency through the SDI output. Tally Lights: Select this option to implement tally light functionality. When the camera is set to program, the tally light will turn on. Send Diagnostic and Usage Data to Livestream: Select this option to share diagnostic and usage data with Livestream. Enable Popout Button in tabs: When selected, a pop out button will appear on each of the tabs in the main interface for isolated viewing. Video/Audio Delay: Click RESET DELAY SETTINGS to reset delay settings to default.

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4.12 Support Displays Livestream support contact information. Also includes links to the Help Center, Report a Problem and to visit Livestream.com.

4.13 License Displays the license details for the current installed version of Livestream Studio™.

4.14 About Select the ‘About’ option on the settings screen to view the currently installed Livestream Studio™ version number, serial number, and Third-Party Copyrights Notices and/or visit www.livestream.com.

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5. Input Settings & The Audio Mixer Livestream Studio™ accepts up to 8 channels of embedded audio on all digital (SDI and HDMI) inputs. When a DeckLink Studio card is configured as an input, Livestream Studio™ can also ingest up to 4 channels of analog audio via 1/4” or 6 channels AES/EBU audio (analog inputs 3-6 can be used as additional AES inputs when analog audio is not in use) via the Blackmagic breakout cable. Starting with version 1.4, it is possible to add USB audio interfaces as additional sources. Audio mixer control is broken down into three modules: ‘Input Settings,’ ‘Converter,’ and ‘Audio Mixer.’

5.1 Input Settings Audio Input Settings Module: 2 audio channels per input source in stereo mode, or up to 8 audio channels per input in mono mode, for use with the respective source fader. By default, channels 1 & 2 are selected for all input sources in stereo mode. Channel 1 is selected for all input sources in mono mode.

To open the input settings module for a given source, click the “Gear Wheel” icon next to the source’s display name in the multi-view or audio mixer, or select the desired source from the ‘Input Settings’ dropdown menu. Available audio channels are displayed for the selected source. In stereo mode, use the ‘L’ and ‘R’ buttons along the bottom of the module to assign left and right audio channels to the input source fader. In mono mode, click ‘On’ to assign input channels to the source fader. Each input channel has an individual level meter with gain control.

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Converter: Allows for any form of video input to be converted to any other type of video format in real-time. This allows producers to use different types of camera sources and formats in one project. The video converter also has an auto detect function that will recognize different formats instantly. If the converter does not automatically detect the source format of the camera, select the ‘Converter’ tab to pick the format from a full range of 1080, 720, NTSC and PAL options and convert it into the format that the current project is set to. To disable the auto detection of the format of a source and force a selection, select the Lock Format option. Also available within the ‘Converter’ tab is the option to Invert Field Order. Note: For best video quality, avoid using a converter. Change the project’s format in the Settings > General tab or change the format of the incoming source to match the project format.   Tally: Activate and control a tally light system through the Livestream Studio™. After connecting the tally system via USB, designate a specific tally light to a camera by selecting the light from the drop-down menu.

Delay: Adds a video or audio delay to the video or audio input. To add a delay to an input source, click the “On” button at the top of the ‘Delay’ panel to activate the delay. The amount of delay for both audio and video can be independently adjusted in 10 and 100 millisecond increments using the buttons or a custom value can be entered.

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5.2 Audio Mixer

Level Meters and Faders: Each input source has a level meter with fader and gain stage control. AUDIO: Pushes the selected input source audio and any linked audio sources to the master fader. Link (Stream Out/Record Out Fader): When selected, streaming and recording audio will follow the same fader. Deselecting this option gives the producer control over ‘stream out’ and ‘record out’ audio faders individually. Mute: Source faders, as well as master stream and record out faders, can be muted individually via the mute button. Audio Monitoring: Audio monitoring is supported through Livestream Studio™’s 1/8” headphone jack. Individual sources can be solo’d or master audio can be monitored. To add a source to the audio monitor, click the “Headphone” icon below the desired audio level meter. Master audio monitor levels can be adjusted via the volume control in the top right-hand corner of the UI. Link Audio (Input Source Fader): To group multiple video inputs to a single audio input, click the arrow to the right of the audio source and choose “Link Audio” to enable linking. After linking is enabled, the source fader will be replaced by a list of audio sources. Click on a source to link to this input.

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6. Preview / Program Switching Livestream Studio™ is designed for traditional preview/program switching, with control available via mouse, user defined keyboard shortcuts, or the Livestream Studio™ Surface. When a source is selected for preview, it is highlighted in green. When a source is selected for program, it is highlighted in red.

6.1 Mouse Control Left-click on a source to preview it. Right click on a source to take it to program. The mouse can also control switching via the main mix window shown on the left. Click the ‘Cut’ button to cut between preview and program sources. Double clicking the preview window will also cut it to program. Click the ‘Auto’ button to fade or transition between preview and program sources; transition time is defined by the ‘Speed’ (in frames) setting in the main mix window. Fades the program to black and also fades audio out (fade to black). The virtual fader can also be used to manually fade between preview and program sources.

Displays the default auto transition and shows the speed (in frames) below. Double click the number to adjust the speed.

Select a transition in the ‘Transitions’ module below, which will display an array of options. Adjust the transition on the right side of the module. Depending on the complexity of the transition, the producer can reverse direction, flip (invert), or feather each transition. Transitions that work in a horizontal or vertical manner can be adjusted according to the X and Y axis.

22 Note: For using the ADVERT button, see Section 4.8 Ad Insertion. For GFX Channel Main Mix controls, please see Section 9.3 GFX Channels and Mixing.

6.2 Keyboard Control By default, Livestream Studio™ is set to match the keys on the Studio™ Keyboard. Reassign the keyboard controls by visiting the “Hotkeys” section of the settings menu.

7. Streaming Livestream Studio™ comes with Livestream’s proprietary encoder built in, allowing for multi-bitrate streaming to the New Livestream platform with the click of a mouse. The can also stream to either of the following CDNs: • Ustream.tv • Akamai • YouTube Live • Zixi • Wowza Media Server (RTMP)

7.1. Stream to Livestream 7.1.1 Livestream Account Creation The easiest way to stream to the web is via Livestream Platform™. In order to stream to Livestream, the user must first make an account. Go to www.livestream.com. Click ‘Log In’ located in the top right corner, and choose ‘Create an Account’. Either join via a Facebook account or with an email address. Once the account is established, the user is free to create unlimited events and broadcast live.

7.1.2 Creating and Managing Events

23 To create an event, click on the account name in the top right corner of the plan and select ‘Create an Event’ from the drop down menu. The user will be prompted to set the event title (by default the current date), as well as a start and end time for the event. Draft Events - By default, new events will be saved in draft mode until the user chooses to Publish & Announce them. Draft events are not displayed publicly on the account page, but can be broadcasted and viewed while logged into the New Livestream producer account. This is helpful when testing privately.

7.1.3 Log into Livestream Click on the ‘Stream’ tab to launch the streaming control module. Enter the username (email) and password to log in. Create an event within the streaming module or via a web browser. Once the event has been created, select it from the event dropdown menu. Give the stream a title and select the streaming quality from the ‘Quality’ dropdown menu.

7.1.4 Quality Selection Each quality setting has a locked audio and video bitrate associated with it. Quality selection should be based on available upload bandwidth for streaming. To check the speed of the connection, go to speedtest.net and run a speed test. Choose the appropriate streaming profile based on upload bandwidth results. Mobile Quality: • Video Bitrate = 130-170Kbps, Audio Bitrate=46-48Kbps • Total A/V Bitrate = 190-200Kbps • Recommended Upload Bandwidth = 0.5Mbps Normal Quality: • Video Bitrate = 300-420Kbps, Audio Bitrate=94-96Kbps • Total A/V Bitrate = 435-455Kbps • Recommended Upload Bandwidth = 1.0Mbps Medium Quality: • Video Bitrate = 470-620Kbps, Audio Bitrate=127-128Kbps • Total A/V Bitrate = 650-678Kbps • Recommended Upload Bandwidth = 1.2Mbps High Quality: • Video Bitrate = 1400-1600Kbps, Audio Bitrate=256Kbps • Total A/V Bitrate = 1750Kbps • Recommended Upload Bandwidth = 2.2Mbps Medium + Mobile Quality: • Video Bitrate = 600-800, Audio Bitrate=176Kbps

24 • Total A/V Bitrate = 850-880Kbps • Recommended Upload Bandwidth = 1.3Mbps High + Medium + Mobile Quality: • Video Bitrate = 1900-2400Kbps, Audio Bitrate=432Kbps • Total A/V Bitrate = 2570-2610Kbps • Recommended Upload Bandwidth = 3.0Mbps HD + Medium + Mobile Quality: • Video Bitrate = 2500-2900Kbps, Audio Bitrate=430-448Kbps • Total A/V Bitrate = 3050-3100Kbps • Recommended Upload Bandwidth = 3.5Mbps HD + High + Medium + Mobile Quality: • Video Bitrate = 3900-4500Kbps, Audio Bitrate=686-704Kbps • Total A/V Bitrate = 4586-5204Kbps • Recommended Upload Bandwidth = 6Mbps Bitrates for Audio in Mono: • Mobile = 24Kbps • Normal = 48Kbps • Medium = 64Kbps • High = 128Kbps • HD = 256Kbps Once quality selection is complete, click the ‘Stream’ button to begin the stream. Note: Support for multi-bitrate streaming to any CDN (V 1.3 and above) is also available.

7.1.5 Active Stream

When streaming is active, the ‘Stream Info’ window and streaming log provide live updates on streaming status. Streaming Info Window: Displays live streaming status info. Duration: Displays the current streaming duration. FPS: Displays the current outgoing frames per second.

25 KBPS: Displays the current outgoing kilobytes per second. Viewers: Displays the number of concurrent viewers connected to the stream. Stream Status: Displays the current status of the stream. Perfect Streaming: The stream is going out with no issues. Internet Too Slow for Quality: Upload bandwidth does not support selected quality. This is generally an on site IT issue and should be escalated to the IT department. Changing quality requires the stream to be stopped and restarted. Lost Internet Connection: Internet connection has been lost. Check with on-site IT if this happens. CPU Warning: CPU is above 95%. Streaming Log: Displays live streaming updates. Antilag Feature Triggered: Antilag has been triggered based on the selected queue limit (see ‘Streaming Preferences’ above). Audio Peak Warning: Audio levels are peaking above normal levels. Press the ‘Stream’ button again to end the stream. When a stream is terminated, the user will be prompted to post the clip live to the event feed, save the clip as a draft on the event page or delete the server recording.

Experimental Streaming Over UDP (Beta): This is a new way to stream to New Livestream with multiple bit-rates: 1. Better channel utilization. Use it fully with 2mb upload connection. 2. The stream goes directly to Livestream’s data center and does not need a local publishing point. Streaming over UDP, however, requires a 30% more uplink bandwidth.

7.2 Stream to Other Services Livestream Studio™ also supports streaming directly to other services and platforms. Services include Original Livestream, YouTube™ Live, Ustream, Wowza, and Akamai. To stream to another service just select the desired platform and log in.

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7.3 Stream To RTMP Streaming in Livestream Studio™ is supported through the FME3.0 plugin. With RTMP streaming, generate an RTMP URL to tell the encoder where to publish the stream. This URL varies from platform to platform. Before starting, confirm how to generate the right RTMP URL for the particular use case. Once the correct URL is generated, enter it in Livestream Studio™. Give the stream a name and select a quality before going live. Select an option to authenticate the stream with a username/password by selecting the authentication box. It is possible to import a FMLE XML file directly into Livestream Studio™ using the ‘Open FMLE XML’ button. Custom RTMP Quality: Maximum Bitrate: 9999 kbps Maximum resolution: 1920x1080

7.4 Stream to Custom ZiXi Server Livestream Studio™ also allows for streaming to a custom ZiXi server. Like RTMP streaming, a custom ZiXi URL must be generated in order for this feature to work. Enter the correct URL into Livestream Studio™. Give the stream a name and select a quality before going live. Select an option to authenticate the stream with a username and password by selecting the authentication box.

8. Recording Livestream Studio™ records local files as Motion JPEG .avi at the selected project format spec. Recordings are saved in a user selected destination folder (see ‘Recording Preferences’ above). Recorded clips can be imported into the selected media player automatically once recording has stopped for instant DVR capability. Click the ‘Record’ button to begin recording. Click again to end the recording. Clips recorded locally on Livestream Studio™ are available for immediate use in media

27 players once recording is terminated. Additionally, clips recorded locally on Livestream Studio™ are available for immediate use with Blackmagic Media Express, as well as editing software (Adobe Premiere, FCP, etc.) with the Blackmagic codec pack installed. Recording Media: Available recording time is dictated by available internal disk space. Additionally, external devices with transfer speeds of at least 50mb/sec may be used for recording, though performance may vary with external devices. Simply connect the external device and save to that location. Livestream Studio™ also displays the amount of space remaining on the system hard drive.

Note: Best practices recommendation: when multiple read/write processes are in play (Media, GFX, recording), it is recommended that multiple media sources/destinations be used. This will improve overall performance of the system.

9. GFX Channels

Livestream Studio™ has three built-in GFX overlay channels. When two GFX channels are active, GFX 2 is overlaid on top of GFX 1. When three GFX channels are active, GFX 3 is overlaid on top of GFX 1 and GFX 2. Click the ‘GFX 1’, ‘GFX 2’ or ‘GFX 3’ tab to access the corresponding GFX module.

9.1 GFX Layers

The graphics generator is built on a template layering system. This allows for flexibility and makes creating dynamic and beautiful graphics as simple as possible. To add a template, click the ‘+’ button at the bottom left of the GFX module to select the desired layer type or to import a file from the Windows desktop.

28 New Layer: Creates a new GFX layer in the selected GFX bin that does not include any external data sources. New RSS Layer: Creates a new GFX layer in the selected bin that pulls in data from an RSS feed URL. New Google Layer: Creates a new GFX layer in the selected bin that pulls in data from a Google Docs account. New Twitter Layer: Creates a new GFX layer in the selected bin that pulls in data from a Twitter username or hashtag. New Timer Layer: Creates a new GFX layer in the selected bin that includes a customizable countdown, timer, or clock. Import File: Import Livestream graphics files (.lsgfx), comma-separated values (.csv) or Microsoft Excel files (.xlsx) into data rows and columns. To preview a layer in its GFX bin, click on the ‘Preview’ icon to the right of the layer.' To adjust the appearance of a layer in the GFX Designer, click on the paintbrush icon to the right of the layer. To adjust the settings of a layer, click on the gear icon to the right of the layer to display the available options. Each type of layer will have different parameters that can be adjusted. Right clicking on a GFX layer will give the option to copy it, move it to a different GFX channel, export it to a file, export it to a file including any dynamic images, or to delete the layer entirely.

9.2 GFX Layer Settings 9.2.1 Standard Layer Settings Note: These settings are available for all layer types except timer. Auto Loop: Automatically advances between rows of data and loops them using the parameters set below. Click ‘Start Auto Loop’ to begin the loop. Interval (In Seconds) Between New Items: Determines how long to display each row of data before advancing to the next. Start from the beginning once end is reached: Repeats all of the data in the rows indefinitely.

29 Remove item from list after show: Each row will automatically be removed after it is displayed once. Auto-Loop Direction: Choose to either display data rows from top-to-bottom or bottomto-top relative to their position in the data list. Auto-Loop Starting Item: Choose to either start from the top or bottom of the list or to reverse direction when auto-loop is enabled.

9.2.2 RSS Layer Settings RSS Feed URL: Enter the URL of the RSS feed to pull data from. Auto advance data interval: Sets the number of seconds to wait before advancing to the next row of data. Records number limitation: Sets either the maximum amount of minutes or number of data records before overwriting existing data. Read only: Determines whether or not data from the RSS feed can be edited in the Livestream Studio™ data list.

9.2.3 Google Layer After creating a Google Layer, either sign in to a personal Google Docs account to access spreadsheets, or enter the URL of a public Google Spreadsheet. Log Out: Logs out of a Google Docs account. Spreadsheet: Chooses or changes the Google Spreadsheet in use by this layer. Use first row as column titles: Treats the first row of data in the spreadsheet as the title of each data column.

If using a personal Google Docs account, the program will ask permission to let Livestream Studio™ access personal Google documents. After logging in and granting permission, choose which Google Spreadsheet to use from the list.

30 9.2.4 Twitter Layer Enter a Twitter username or hashtag: Enter a Twitter username or hashtag to pull data from. Remember to use the @ symbol before usernames and the # symbol before hashtags. Auto advance data interval: Sets the number of seconds to wait before advancing to the next row of data. Records number limitation: Sets either the maximum amount of minutes or number of records to include in imported data. Read only: Choose whether or not the data Livestream Studio™ pulls in should be treated as readonly.

9.2.5 Timer Layer Countdown to: Counts down to a set time. Countdown from: Counts down from a set time. Timer: Counts upward. Clock: Functions as a clock. Countdown To: Set the date and time the timer is counting down to. Provides the option to use the start time of the streaming event if using the New Livestream platform. Action on Finish: Determines which behaviors occur after the countdown has reached the specified time. Hide Layer + Push: Hides the Timer Layer and Pushes when the timer finishes. Pull From PGM: Takes the Timer Layer out of PGM. Transition: Automatically transitions to the source in PREVIEW either using a cut or an auto transition.

To format the countdown, open the GFX Designer and double click on the text box to see an abbreviation of each available time field that can be removed or added as needed. The abbreviations are: [DD]: Days [HH]/[H]: Hours [MM]: Minutes

31 [SS]: Seconds [MS]: Milliseconds [FF]: Frames

9.3 GFX Designer To open a GFX layer in the GFX designer, click on the paintbrush icon next to the layer. This will pop out the GFX designer. Layer Selection: Select the layer to edit in the GFX Designer in the bottom left hand corner.

Text: Add static text to a GFX layer. Livestream Studio™ supports fonts currently available on the Windows system. Once text has been added, click the arrow at the top right-hand corner of the asset within the template to adjust font style, size, color, and background color. The ability to adjust the opacity of the text, background color, multiline and auto-size features are also available. Add a drop shadow or border to text and adjust offsets. Box Settings: • Crop Text Within Box: Adjusting the size of the text box will cause text to be cut off.   • Expand Box to Fit Text: Automatically resizes box to reflect the size of the text. • Fit Text to Box: Automatically resizes text to reflect the size of the box. • Word Wrap: Automatically continue to next line if text exceeds the size of the box. • Word Wrap and Expand to Fit Text: Automatically continue to next line if text exceeds the size of the box and increase box size if necessary. Static Image: Locally hosted PNG (with alpha support) or JPEG image assets can be added to a template via the “Asset Addition” button below the template preview. Once added, images can be scaled and positioned with the mouse. Image opacity can also be adjusted by clicking on the arrow in the top right hand corner of the asset within the template. Dynamic Image: To add a dynamic image click the “Image” icon and select ‘dynamic image.’ Functionality with dynamic images looks the same as a static image. Dynamic images, however, stick to their file location and continually look for

32 updated files. When a file is updated, the image is immediately updated in the GFX slate. This is particularly useful for graphics that have minor changes throughout a program. Note: Best practices recommendation: when multiple read/write processes are in play (Media, GFX, recording), it is recommended that multiple media sources/destinations be used. This will improve overall performance of the system. Picture in Picture (PiP): Adds a PiP source to a template. Clicking the arrow on the corner of the PiP will display a series of options, which include Source, Opacity, Volume, Shadow, Border and Resize (Scale / Crop). Note: Add as many GFX layers as needed, however it is recommend to keep the number of PIPs at five or lower. Text or Image Field: Displays available text and image data fields depending on the type of layer selected and the columns available. Add a new text and image field from here. Undo/Redo: Undoes or repeats the last action performed in the GFX designer. Action/Title Safe Overlays: Toggle the action and title safe overlays on and off. Template Background Selection: While working on a template design, choose the background to work against. Alpha transparency will be maintained regardless of background selection. GFX Template Layering: A single GFX template can support an infinite number of text or image layers. As assets are imported, they are added to the top layer of the template. Rightclick on the desired image to move it to another layering position. Borders and Drop Shadows: Borders and drop shadows can be added to internal graphics elements. Borders and drop shadows may also be added to Picture in Picture.

9.3 GFX Mixing and Overlays All three GFX channels can be controlled using the panel to the right of the PGM monitor. Each GFX channel has a row with dedicated controls described below.

33 Virtual Fader: Drag the slider to manually fade in a graphic cued in preview when Tie is enabled for that particular GFX channel.

PGM: Immediately calls the selected GFX channel into program. PUSH: After selecting a new row in the GFX data, Push will advance PGM to the selected row. PRV: Calls the selected GFX channel into the preview monitor. Sets the transition used when calling the selected GFX channel and displays the duration of the transition in frames. Double click on the duration to change it. Ties the selected graphics channel to the input source in the preview monitor. With Tie enabled, the graphic will automatically be brought into the program monitor when switching sources. Multiple graphics channels can be tied simultaneously. BKGD: Sets the current item in the preview monitor as the background for the transition.

9.5 GFX Data

GFX data for a selected layer is displayed in the panel to the right of the layer. If a layer does not have an external data source such as Twitter or Google Docs, then it is necessary to add rows and columns. Columns can be either text columns or image columns.

34 Click on the Preview icon to the left of the data entry to cue the selected entry into the GFX channel. To advance to the previewed entry, click on the PUSH button in the selected GFX channel. If AUTO PUSH is enabled, data entry will automatically advance when clicking on the Preview Icon.

10. Media Player Channels Livestream Studio™ has two built-in media player channels. Click the ‘Media 1’ or ‘Media 2’ tab to access the corresponding media player module.

Importing Clips: To add a clip to the selected media player channel, click the ‘+’ button at the bottom left of the media player module and select the locally hosted file. Add as many clips to a media player playlist as desired. Once added, rename clips by double-clicking on their displayed name within the playlist. Livestream Studio™ also offers a built-in transcoder. To avoid any further transcoding of videos, the software requires AVI files with MJPEG video codec and uncompressed PCM audio (48Khz). Livestream Studio™ also supports audio only clips in the form of MP3, WAV, and AAC files. For best practice, the video clip resolution and frame rate must match Livestream Studio™’s user selected Video Format (Preferences > General Preferences > Video Format). Clip Playback Control: To control playback on a clip, use the playback tools at the bottom of the clip preview window.

Setting Clip In and Out Points: To set an in or out point on an imported clip, navigate to the desired timecode and click the ‘In’ or ‘Out’ point set button.

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Autoplay: When selected, clips will automatically play when a transition to the associated media player channel is triggered. Autoplay behavior is defined by the ‘Media Autoplay Mode Behavior’ setting in general preferences. (See ‘General Preferences’ above). When a clip is 20 seconds or less from its endpoint, the media player preview window will highlight yellow. When a clip is 10 seconds or less from its endpoint, the media player preview window will highlight red. Playlist Mode: When selected, the associated media bin will act as a playlist. Loop Play: When selected, clips or playlists will loop play until the option is deselected.

10.1 Basic Replays Livestream Studio™ allows media replay while recording for easy replay options during a live event. To start, make sure that one of the media bins is selected in the "Recording" section of the Livestream Studio™ preferences.

Media will automatically populate within the selected bin once the recording has started: The red dot to the left of the clip duration indicates that this clip is currently being recorded. IN / OUT points: When recording, the clip in the media bin will behave much like any other media. Set an IN and an OUT point for playback and scrub along the timeline as well. The main difference is that the timeline is growing as long as the recording process is active which does not occur when using pre-recorded media. When the Basic Replay shortcut key (“R” on the keyboard) is pressed, a new in-point is set 10 seconds before the current time stamp. The number of seconds can be adjusted in Settings > Media Player.

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11. Color Source Livestream Studio™ comes with two color sources that can be used as backgrounds or as a color test for programs. There is also a tone generator to test sounds.

11.1 Choosing a color To choose a solid color, select the “Solid Color” option. Click on ‘#’ symbol to choose the color. For color bars select the color bars option.

11.2 Test Audio When using the source color as a test, test audio by selecting the “Test Tone” option.

12. Remote Camera Starting with Livestream Studio™ version 1.4, users have the option of using a remote desktop on the same local network or an existing New Livestream broadcast as a source.

12.1 Installing the Remote Desktop Client Install the Livestream Studio™ Remote Camera client on the designated remote system computer. To do that: • Download the small program at http://cdn.livestream.com/LivestreamStudio/windows/LivestreamStudioRemoteC amera.exe. • Double click the LivestreamStudioRemoteCamera.exe file to start the installer • If planning to frequently use this computer as a source, select "Start with Windows" option during installation. Once the installation process is finished, open the software by double clicking the icon on the desktop or finding it within the start menu. It will run in the background until closed by right clicking on the icon in the Windows Taskbar and clicking "Close". Note: Make sure the remote system is on the same network as the Livestream Studio™ system.

37

12.2 Configuring Studio to use the Remote Desktop as a Source Once the client is installed on the remote system and is running, it can be used as a source in the Livestream Studio™ Software.

Make sure to add a "Remote Camera" as an input within the "Input/Output" section of the Livestream Studio™ preferences and click ‘save’ at the top.

On the bottom left of the Livestream Studio™ interface, a tab labeled "Remote Camera 1" will appear. Click on that tab to reveal a list of available options. If the Livestream Studio™ Software can find the remote system, it will appear as an option on the left side.

38 Additional Options: Monitor: If the remote system has multiple displays, it is possible to configure which display to use as a source by selecting it from the drop-down menu. Audio Source: Select from any available audio devices. The default is the standard system audio output. Capture Mouse Curser: Unselect this option to remove the mouse curser from the remote system.

12.3 Using a LIVE stream as an Input Utilizing this feature requires streaming to an event account and also having access to the email and password associated with that account. Start by clicking the "Add Stream" button on the bottom left of the "Remote Camera" tab.

Click the gear wheel on the "New Livestream Player" option that appears.

Log in to the desired New Livestream account using the desired email and password.

Once logged in, the following options will appear:

39 Select Event: Select between any of the events available on an account. This feature will not work with events that are currently not live. The default option is "Auto". This will populate the current live broadcast automatically. Bitrate Selection: If the desired event is being streamed in multiple qualities, configure which quality Livestream Studio™ selects by either choosing "Highest" or entering a bitrate value next to "Closest to…" in kbps. If configured successfully, the stream will appear to the right as below:

12.4 Troubleshooting If no options appear on the list within the Remote Camera tabs, please check the following: • Make sure the remote system is on the same network, connected to the same router or access point as the Studio system. o If the system is on the same network but using a different access point, the Remote Camera will not properly connect. • Check that the following ports are open if using a firewall: UDP: 5353, 60936 – 61036, TCP: 60936 - 61036 • Check that "Bonjour Service" is started at the following location: Control Panel Administrative Tools - Services. o If it is not started, right click and select "Start".

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13. Importing Video Clips into Media Player To transcode other file types that are incompatible with the built-in transcoder (like ProRes), convert the media using Adobe Premiere Pro. This process is a good backup, and also works to transcode on another computer.

13.1 Installing Adobe Premiere Pro Install Adobe Premiere Pro on a Livestream Studio™ hardware product or another computer. Depending on the project, either use the Premiere Pro 30-day trial (functions without restrictions or watermarks), buy a license for $799, or get a subscription license via Adobe Creative Cloud for $75/month or $49/month annually. http://www.adobe.com/products/ creativecloud/buying-guide.html Downloading and installing Adobe Premiere Pro CS6: 1. Download Installer http://www.adobe.com/cfusion/tdrc/index. cfm?product=premiere_pro 2. Sign in with an Adobe ID or register for free on the website. 3. Once the download is complete, the installer should automatically launch. Follow the steps to complete installation. 4. Once Adobe Premiere Pro is installed, install the latest version of the Blackmagic Design Driver. Note: if the most updated version of Blackmagic Design driver is already installed, remove it and reinstall the driver.

13.2 Downloading and Installing the Blackmagic Design Driver Note: Please ensure that Adobe Premiere is installed before performing this step. 1. Go to: http://www.blackmagicdesign.com/support. 2. Download Desktop Video. 3. If Desktop Video is already installed, remove it, and reinstall the driver. If Desktop Video is not installed, skip to Step 3. 4. Open the Desktop Video file download: • Once open, select ‘remove all files.’ • Select ‘remove,’ then follow the steps to complete the uninstall. • Restart the computer. 5. Installing Desktop Video: • Open the saved Desktop Video file. • Follow the steps to complete installation.

41 Note: Windows security might prompt to verify the publisher: Select “Install this driver software anyway.”

4. When the driver completes installation, restart the computer.

13.3 Converting Video Files Using Adobe Premiere Pro 1. Open Adobe Premiere Pro and choose a new project.

2. Select Blackmagic Capture as the capture format. 3. Select the sequence settings. Note: These should match the video format setting of the Livestream Studio™ project.

Here are two examples:

42 Import the Video Clip 1. Go to: File > Import. 2. Select the video file and select Open.

The imported file should appear in the clip bin:

3. Drag the clip into the timeline.

4. The user will be prompted to ‘Change’ or ‘Keep Sequence Settings.’ 5. Choose “Keep Sequence Settings.”

43 Export the Video Clip 1. Go to File > Export > Media.

2. Select “Match Sequence Settings.”

3. Enter an output name.

44 3. Click ‘Export’.

4. Once exporting this window will appear:

See Section 10 of this manual about adding clips to the media player.

13.4 Downloading and Installing the Blackmagic Design Driver for Final Cut Pro Note: Please ensure that Adobe Premiere is installed before performing this step. 1. Go to: http://www.blackmagicdesign.com/support/ and select the product. 2. Download Desktop Video 1. 2. 3. 4. 5.

Installing Desktop Video. Open the saved Desktop Video file. Double click the installer file to begin installation. Follow the steps to complete installation. When the driver completes installation, restart the computer.

13.5 Converting Video Files using Final Cut Pro 7 1. 2. 3. 4. 5. 6.

Open Final Cut Pro and choose a new project. Drag the video clip into the file bin. Drag the clip into the timeline. 3a. A prompt to ‘Change the Sequence Settings’ will display. 3b. Choose ‘Yes.’ Go to File > Export > Quicktime Movie. Choose sequence settings. Save the clip.

Note: Settings must be exactly the same as the settings on the Livestream Studio™ project. See Section 10 about adding clips to the media player.

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Appendix Appendix A - Supported Devices PCIe Capture and Playback • • • • • • • •

Blackmagic Design® DeckLink Quad™ Blackmagic Design® DeckLink SDI™ Blackmagic Design® DeckLink Duo™ Blackmagic Design® DeckLink Optical Fiber™ Blackmagic Design® DeckLink Studio™ Blackmagic Design® Intensity Pro™ Blackmagic Design® DeckLink HD Extreme 3D™ Blackmagic Design® DeckLink 4K Extreme™

USB 3.0 • • • • •

Blackmagic Design® UltraStudio Pro™ Blackmagic Design® UltraStudio SDI™ Blackmagic Design® Intensity Shuttle™ for USB 3.0 Blackmagic Design® ATEM 1 M/E Production Switcher™ Blackmagic Design® ATEM 2 M/E Production Switcher™

Thunderbolt • Blackmagic Design® Intensity Shuttle™ for Thunderbolt™ http://www. blackmagicdesign.com/products/intensity/ • Blackmagic Design® Intensity Extreme™ http://www.blackmagicdesign. com/products/intensity/ • Blackmagic Design® UltraStudio Express™ http://www.blackmagicdesign. com/products/ultrastudio/ • Blackmagic Design® UltraStudio Mini Recorder™ and Mini Monitor™ http://www.blackmagicdesign.com/products/ultrastudio/ Tally Lights • The Livestream Studio™ Software currently supports tally light devices from metaSETZ (www.metasetz.com).

Appendix B - Supported Formats for Transcoding File Containers Format

File Extensions

Media Source

Media Sink

Requires

3GP

.3g2, .3gp, .3gp2, .3gpp

MPEG-4 File Source

3GP File Sink

Windows 7

46 Advanced Streaming Format (ASF)

.asf, .wma, .wmv

ASF Media Source

ASF Media Sink

Windows Vista

Audio Data Transport Stream (ADTS).

.aac, .adts

ADTS File Source

None

Windows 7

AVI

.avi

AVI File Source

None

Windows 7

MP3

.mp3

MP3 File Source

MP3 File Sink

File source: Windows Vista File sink: Windows 7

MPEG-4

.m4a, .m4v, .mov, .mp4

MPEG-4 File Source

Windows 7

Synchronized Accessible Media Interchange (SAMI)

.sami, .smi

SAMI Media Source

MPEG-4 File Sink None

WAVE

.wav

AVI File Source

None

Windows 7

Windows Vista

Audio Codecs Format

Decoder

Encoder

Requires

µ-law Coding

Audio Compression Manager (ACM) µlaw Codec

None

Windows Vista

Adaptive Differential Pulse Code Modulation (ADPCM)

ACM ADPCM Codec

None

Windows Vista

Advanced Audio Coding (AAC) AAC Decoder

AAC Encoder

Windows 7

MP3

Windows Media MP3 Decoder

None

Windows Vista

GSM 6.10

AGM GSM 6.10 Codec

None

Windows Vista

47 Windows Media Audio (WMA)

Windows Media Audio Decoder Windows Media Audio Voice Decoder

Windows Media Audio Decoder Windows Media Audio

Windows Vista

Format

Decoder

Encoder

Requires

DV Video

DV Video Decoder

None

Windows 7

H.264

H.264 Video

H.264 Video Encoder

Windows 7

Decoder MJPEG

MJPEG Decoder

None

Windows 7

MPEG-4 Part 2

MPEG-4 Part 2

None

Windows 7

None

Windows Vista

Video Decoder MPEG-4 v1/v2/v3

Windows Media MPEG-4 V3 Decoder Windows Media MPEG4 V1/V2 Decoder

Windows Media Video (WMV)

Windows Media Video 9 Decoder Windows Media Video 9 Screen Decoder

Windows Media Windows Vista Video 9 Encoder Windows Media Video 9 Screen Encoder Windows Media Video 7/8 Encoder

“Supported Media Formats in Media Foundation (Windows).” Supported Media Formats in Media Foundation (Windows). Microsoft, 28 Nov. 2012. Web. 7 Feb. 2013. .

Appendix C - Input Source Troubleshooting If there is no video signal in the Livestream Studio™ Software, please make sure to confirm the following: Are you using a Blackmagic capture device? Livestream Studio™ Software only accepts video signals from certified Blackmagic capture devices. If using a non-Blackmagic device there is a chance the signal will not appear in the software.

48 Do you have the latest version of the Blackmagic drivers? Stock drivers are often out of date as Blackmagic frequently releases updates. Please be sure the latest version of the Blackmagic drivers are installed, which can be downloaded from http://www.blackmagicdesign.com/support • Select the Operating System (Windows) in Step 1. • Select the device Series (Decklink, Intensity, etc.) in Step 2. • Select the product in Step 3. • Click ‘Search.’ • Download the latest ‘Desktop Video’ for Windows and run the file. Are you getting a video signal in Blackmagic Media Express? Click the ‘Start’ button, search for Media Express, and click Blackmagic Media Express to open the program. Select the ‘Log and Capture’ tab to display the video input. Click ‘Edit’ on the menu bar at the top of the program and select ‘Preferences,’ then confirm that the Project Video Format matches the format of the video source. If a video signal is present in Media Express, check Livestream Studio’s™ video format settings. If a video signal is not present in Media Express, confirm a connection to the correct input and that the camera is configured properly. Does Livestream Studio’s™ video format match your input source? Open Studio’s preferences by clicking the “Gear Wheel” icon at the top right-hand side of the program window. Click the ‘General’ tab at the left-hand side of the ‘Preferences’ window, and choose the video format that matches the input source’s format. Please note that all input sources should match Livestream Studio’s™ video format setting. Are you connected to the correct input of your Blackmagic device? Generally Blackmagic does not specifically mark the input/outputs of the device on the actual hardware. Please check the capture device’s documentation to confirm the proper input. Is your camera configured properly? Many cameras with multiple output formats allow the user to define a specific output method. Check the camera’s settings to confirm they are properly configured for HD-SDI, HDMI, or analog depending on the input to the Blackmagic device. Does your camera output to an external display? Connect the camera’s output to an external display such as a monitor to verify the video signal. If a signal is not received, try a new wire of the same type or double-check the camera’s settings.

Appendix D - Known Issues Audio on SDI output Updating the Blackmagic drivers may result in an echo on the audio output when sending the program feed via SDI. This is due to a configuration change within the Sound setting in the Windows control panel. To resolve, open the ‘Sound’ section of the Control Panel (Control Panel > Hardware and Sound > Sound) and disable all Blackmagic audio outputs. Input Source Conversion When using a 1080i source within a project that is set to any other video format, some distortion or interlacing on the resulting preview may occur due to improper identification

49 of the input source as progressive. To avoid this issue: • Change the video format of the project within the ‘General’ section of the ‘Preferences Menu.’ • Within the Input Settings > Convert, manually select 1080i as the input format.

Warranty Livestream provides a limited one (1) year warranty for Livestream Studio™. The limited warranty covers defects in components and workmanship as well as functionality of the Livestream Studio™ Software. The warranty start date begins on the day the item is shipped. The limited warranty does not cover the following: • Software, including the operating system and any third party software • Failure due to viruses, bugs, or any type of malicious software • Hardware or components not included in the original assembly • External computer hardware products and peripherals • Problems that result from: 1. 2. 3. 4. 5.

Accident, abuse, or misuse Servicing not authorized by Livestream Usage that is not in accordance with product instructions Failure to follow the product instructions or failure to perform preventive maintenance Failure to follow Livestream’s technical support or RMA instructions including improper packaging

• Product that has been damaged by actions that are beyond Livestream’s control, including for example, impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster, war, strike, lockout, epidemic, destruction of production facilities, riot, insurrection, or material unavailability. Livestream will replace or repair any component or system free of charge. Livestream will ship free of charge any item covered by warranty back to the customer in the continental United States via ground delivery. Al other shipping fees will be covered by the customer. Customer must insure both ways if insurance is desired. Livestream does not insure RMA shipments. To request an RMA, go to help.livestream.com and fill out a support claim. Livestream Studio™ Dongle Policy Lost or stolen dongles are your responsibility. The only way to replace a dongle is to buy another one. If you think your dongle is broken or malfunctioning you can contact support at [email protected] to request an RMA. Livestream Store Return Policy All returns must be shipped with an RMA (Returned Merchandise Authorization) number visibly printed on the outside of the return packaging. Any product returned without an

50 RMA number will be returned to the customer. To request an RMA e-mail [email protected]. Returns may be assessed a restocking fee as described below. Livestream reserves the right to reject any RMA or refund request for a damaged unit or a unit returned with missing parts.