Martin K. Odesk Office Skills Test Questions and Answers Question one When you are introducing a woman and are unsure of her marital status, which title should you use? a. Ms b. Miss c. Mrs. d. Madam e. None of the above Question two According to standard filing conventions, in which order will the following three documents be filed. Dr. Jones’s Office, Doctor at sea, Doctor come quickly a. Dr. Jones’s Office, Doctor at sea, Doctor come quickly b. Doctor at sea, Doctor come quickly, Dr. Jones’s Office c. Doctor come quickly, Dr. Jones’s Office, Doctor at sea d. Dr. Jones’s Office, Doctor come quickly, Doctor at sea Question three In my office or business, what does the “opportunity success rate’ refer to? a. The success of a business in dollar value minus he dollar value of previous attempts to make it a success b. The number of won opportunities as a percentage of the number of almost won opportunities c. The number of lost opportunities as a percentage of the number of almost won opportunities d. The opportunity costs divided by the so-called sunk costs Question four What is a ‘mouse potato’ (a comic phrase in an office environment)? a. The equivalent of a couch potato, but in terms of using a computer – i.e. someone who spends all their time at a computer. b. A virus or other harmful computer bug. Such as a ‘Trojan horse’ c. An office ornament that workers place on their desks to keep them motivated during office hours d. b and c Question five When a client visits the office and arrives early, what does office etiquette required you to do to handle the situation?

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a. b. c. d.

If you are free, allow the meeting to start early Take their coat, offer them something to drink, and tell them you won’t be a moment Try and meet them as soon as possible All of the above

Question six What does the CTRL+V shortcut accomplish in Word 2007? a. It makes the selected text appear in bold b. It pastes the text that has already been copied c. It converts the selected text into the next larger size of the same font. d. It applies italic formatting to the selected text e. All of the above Question seven Which of the following are not recommended when trying to improve working with others in an office environment? a. Talking when others are talking and listening only occasionally b. Being as consciously helpful as possible, and offering practical solutions c. Changing the printer ink or cartridge when it runs out d. None of the above Question eight What is the best practice for ensuring that sensitive material to be destroyed does not leak out of the company building? a. Always encrypt on computer disk, and shred any hard copies b. Shred hard copies, save onto the file c. Burn hard copies, save only once to the file d. E- mail documents at colleagues, and then close the s- mail browser Question nine Which of the following are the most important components of good interpersonal office skills? a. Effectively translating and conveying information b. Being able to accurately interpret other people’s emotions c. Calmly arriving at resolutions to conflict d. Avoiding gossip and being polite e. All of the above Question ten Which of the following are commonly used computer web browsers? a. Mozilla, Guardian, Website, The times of London, MSN

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b. Expedia, Opodo, Student Universe, Godzilla c. Chrome, Explorer, Firefox d. Google, MSN, Yahoo, Ask Question eleven What is the benefit of e- mailing documents rather than always providing hard copies to individuals? a. There is no benefit except that people can delete them more easily. b. The documents can potentially be edited online and re-circulated. c. The documents can be electronically forwarded, which saves stationery that ma y otherwise be used. d. B and c Question twelve Traditionally, approximately how many pages should a business CV or resume have? a. 1-3 preferably 2 b. 1-5 but usually -3 c. Just 1 d. Exactly 2 and a half, and never more or less e. All of the above Question thirteen What are the dimensions of an A4 size sheet of paper? a. 216 mm X 279 mm b. 220 mm X 310 mm c. 215 mm X 295 mm d. 210 mm X 297 mm Question fourteen What does ‘Class A office space’ commonly refer to? a. Office space on former sites of class A drug offenses. b. The lowest quality office buildings in a given area. c. The highest quality office space available in a given area. d. The highest quality office space for the least price. Question fifteen What does Administrator generally handle in an office environment? a. Paperwork and account. b. Specifically, the hiring of new management and middle management c. The efficient day-to-day running of the office with regard to company files, communication, management of jobs such as overseeing hiring and firing and human resources etc.

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d. Ensuring that the infrastructure of the building is regularly cheeked and modernized Question sixteen What is the normal length of notice period for quitting job in most professional offices? a. Either 2 weeks or 1 month b. 2-3 months c. 1 week d. Up to 3 months or longer e. None of the above Question eighteen What does the ‘glass ceiling’ refer to in a business context? a. The internal ceiling above the boardroom, whether it is on the top floor or not b. The roof of the company building frequently constructed from glass to optimize the company’s public status for the surrounding area c. The upper level of senior management or company executive positions which is traditionally hard to break through for example for women and/or minorities d. The imaginary level above the CEO at which the company profits skyrocket Question eighteen What is an office ‘memo circular? a. simple message delivered by email or hard copy sent to all office staff updating everyone on new office procedures b. circular shaped memo c. letter of intro by potential new client d. complaint letter to CEO circulated and signed by entire company staff Question nineteen What is ‘commodity value,’ an important business term of relevance to most office environments? a. The value of all the office hardware, including computers and furnitur e. b. An economics term meaning the intrinsic value under optimal, often free market conditions, of the product the company sells or manufactures. c. The value of common decency between employees of a given office d. The cost in petty cash of all company expense dinners in a given month. Question twenty What information would the petty cash register contain? a. Details of expenses on account of the administrative staff b. Details of small expenses related to the running of the office

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c. Details of expenses on account of electricity and water bills d. Details of expenses worth less than $80 Question twenty one What common injury can result from too much concentrated typing over too little amount of time a. Leg injury b. Broken neck c. Blue hands d. Repetitive strain injury e. All of the above Question twenty two What is very important to remember to do when entering an office business meeting at any level, especially when clients are there? a. Bow slight before your superiors or company executives b. Take the coats from clients and drape them over your arm during the meeting c. Turn OFF all cell phones, pagers and other electronic devices d. Turn ON all cell phones, pagers and other electronic devices e. a and c Question twenty three Which of the following activities could possibly infect your computer with virus? a. Installing pirated Software from a CD b. Downloading games and songs from the internet c. Booting your computer with a ‘write protected floppy disk’ d. All of the above Question twenty four When replying to an e- mail who you place in the cc: line and who in the bcc: line? a. A person you wish to openly inform goes in the cc: line, and the same person in the bcc: line. b. A person you wish to openly inform goes in the bcc: line, and the same person in the cc: line c. A person you wish to openly infirm goes in the cc: line, and the person you wish to read the e-mail but without the knowledge of either the recipient or the person in the cc: line, goes in the bcc: line. d. A person you wish to openly inform goes in the cc: line, and the person you wish to read he e- mail without the knowledge of the recipient, but with the knowledge of the person in the cc : line, goes in the bcc: line.

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Question twenty five Which of the following file formats relate to a graphic file or scanned image file? a. JPEG b. VBP c. HTML d. GIF e. a and d Question Twe nty six What is a ‘golden handshake’? a. The welcome to the building of a new CEO b. The last day in the office before the holidays. c. The common usage for a generous employment severance package when an executive loses his or her job through restructuring, redundancy or a scheduled retirement. d. The common usage for a series of re- hirings of past employees Question Twe nty seven You are asked to call up senior executives of your company located in different continents to inform them about the proposed dates for an international sales meeting. What is the best time to call them up? a. During the call recipients’ office hours b. After your office hours c. During your office hours d. Between 9.00 A.M. and 5.00 P.M. e. Any of the above Question twenty eight What are the traditional office hours in the western world, now much more flexible, though still adhered to in most offices? a. 9 AM – 5 PM b. 6 AM – 6 PM c. 8 AM – 7 PM d. 10 AM – 8 PM e. None of the above Question twenty nine What does the abbreviation CEO stand for? a. Company Executive Office b. Communicate Especially On c. Corporate Exact Office

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d. Cheat Every One e. Chief Executive Officer Question thirty What if the best way to handle an angry colleague or client with a complaint? a. Listen to their concerns, and calmly but firmly explain what you are able to do, offering other solutions and options. b. Show a little anger as a way of evening out the situation c. Shout back, and then, later in the day, find a place to sulk, or tine to complain to your own boss. d. Listen to their concerns, politely explain what you are able to do, and if they insist, shout back your own concerns complaints. Question thirty one What is the person in charge of administering an office commonly called? a. Office Assistant b. Full- time Manager c. Office Manager d. CEO e. None of the above Question thirty two Your computer is not printing and a technician is not available, so you perform the following activities to investigate the problem, which order should you take these up? 1 . See if the printer cartridge is finished 2. See if the printer is switched on 3. Try to print a test page using the printer self-test 4 .Try to print a test page from windows 5. See if the printer is properly attached to the computer a. b. c. d. e.

5, 4, 3, 2, 1 3, 2, 1, 4, 5 3, 5, 4, 1, 2 2, 3, 1, 5, 4 3, 1, 5, 2, 4

Question thirty three You realize that the computer in your office is getting a lot of spam and unwanted e- mails. What should be your first action to stop these emails? a. E- mail the Regulatory Authority in charge of stopping spam in order to complain

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b. E- mail the source of the emails asking them to stop them c. Call over a computer expert to solve the problem d. Look for a Remove From Mailing List link in the email Question thirty four What is considered bad manners when greeting business visitor to yr office? a. Remaining seated while visitor introduces himself b. Not shaking hands but simply saying hello c. Shaking hands from the shoulder rather than the elbow d. Shaking hand with gloves on or forgetting to smile e. All of the above Question thirty five Which of the following are proven methods of improving office skills? a. Smiling and being appreciative of others, especially the clients b. Actively listening to, even humoring people at times c. Looking to resolve conflicts and bringing people together d. Conveying what is expected in return as an appropriate response, and avoiding ambiguity e. All of the above Question thirty six What two kind of printers are commonly in use in most offices a. Industrial and private b. HP and Brother c. LaserJet and inkjet d. Black and white color e. None of the above

Question thirty seven What is ‘outsourcing’? a. Working outside the office, often from home. b. Freelancing work to workers outside the office building, often to foreign workers for cheaper labor costs. c. A form of half working from home, half at the office. d. Leaving work early.

Question thirty eight What is the appropriate response to discovering the printer is out of ink?

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a. b. c. d.

Force the printer to deliver Walk away and tell a fellow office worker, hoping he or she take responsibility Leave it to the next person Replace the ink if the cartridge is available otherwise follow the office procedure for replacing or ordering the cartridges.

Question thirty nine Which of the following is the correct response when you are dealing with a client, and your boss enters the room? a. Smile, stand up and politely introduce the client b. Stand up and salute, standing to attention. c. Keep sitting down, but look up without smiling. d. Keep discussing business until your boss politely interrupts. e. A and d Question forty What is flexi-time? a. core period of the day when employee must be at work b. feeling when time slows dons or speeds up at certain time of the day in office environment c. flexible use of personal office hours e.g. working an hour earlier one day in order to leave an hour earlier another day d. occasional moving hands on the office clock so everyone can go home early now and then, bringing an alarm clock to work that rings at the end of the day and lunchtimes

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