CERTIFICATE IN HOSPITAL ADMINISTRATIVE ASSISTANTSHIP (CHAA)
O O O
Term-End Examination
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June, 2012 BHAI-001 : PERSONALITY AND SKILLS DEVELOPMENT Maximum Marks : 100
Time : 3 hours
Note : Answer all questions. Internal choice is given in some questions. For objective type questions only write the answer indicating the question number and its sub part clearly. 1.
2.
Write short notes on the following : Attempt any four questions. (a) MOT (b) Hair Textures (c) Non Verbal Communication (d) Consonants (e) Conflict as a 'Problem'. (f) Initiating a Telephone Call.
4x5=20
Short answer type questions. Describe in not more 10x2=20 than 3-4 lines : (a) What is a 'Push off' handshake ? (b) How do you put a 'call on hold' ? (c) What are the norms for making sales telephone calls to residence ?
BHAI-001
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P.T.O.
(d) (e) (f) (g)
(h) (i)
a) 3.
What do you mean by 'Proxemics' ? Name any two ways in which people normally deal with conflict. Define 'Software'. What vitamins should be there in your diet for healthy and glowing skin ? Give significance of any one. Define 'Monothongs'. What is the use of 'Power Point '? List out the results of poor listening.
Fill in the blanks : 10x2=20 (a) Body odour can be avoided by using and regularly. (b) is destructive both for the nail and the cuticle. (c) Dry hair requires shampoo. (d) is how you say something. (e) sounds express emotions and feelings in your sentences. means repeating what the (f) speaker has said in your own (g) In the World, Friday is the day of rest. (h) The reveals your feelings, emotions and attitude towards the caller. (i) In planning your talk, the message must be decided first by the speaker. (j) Facial cleaning is technically known as
BHAI-001
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4.
State whether TRUE or FALSE ( 'T' for TRUE and 10x1=10 'F' for FALSE) : (a)
A positive attitude towards work makes the job seem easy.
(b)
W/S is not supposed to brief the patient or attendant about the hike in all the rates attached with the shifting to higher category.
(c)
Apply eye liner and seal it with a kajal
(d)
Any type of soap works fine to remove make-up but may not be effective in removing dirt.
(e)
Use of a pointer, pen or finger to point at an individual may be perceived offensive.
(f)
The ideal rate of speech is 100 words per minute.
(g)
In Russia the businessman's wardrobe demonstrates the individual's image as a professional.
(h)
Greetings are not mandatory for all.
(i)
A positive attitude towards work makes the job seem easy.
(j)
91% of unhappy customers will give you another chance.
BHAI-001
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P.T.O.
5.
2x5=10 Answer any two of the following : (a) Explain the different kinds of 'transactions'. (b) What is a 'Communication Loop' ? (c) Explain any five 'output devices' in brief.
6.
Answer any two of the following : 2x10=20 (a) What are the basics of a handshake ? (b) What are the different elements of modulation and their use ? (c)
(d) What do you mean by 'Proxemics' ? (e) Name any two ways in ... Page 3 of 4. Main menu. Displaying Personality and Skills Development.PDF. Page 1 of 4.
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Oct 14, 2010 - on existing work (Arndt et al., 2002; Schimel et al., 2001;. Schimel et al., 2004), we ... as praise for acing a big examâdo not reduce defensiveness and may in fact ..... we could not link their baseline and laboratory data. Mean.
and most data sets do not allow for the examination of personality traits. Agnew (1997), however ...... longitudinal study. Merrill-Palmer Quarterly 45:413-444.
traits. Openness to experience measures a person's imagination, curiosity, seeking of new experiences and interest in culture, ideas, and aesthetics. It is related to emotional sensitivity, tolerance and political liberalism. People high on Openness
Jun 7, 2013 - Perspective-taking is a fundamental social skill required for forming healthy ..... Second, in all four studies we manipulated or measured power and ..... write down the topic and to write their name as the âleader.â During this ...
Oct 14, 2010 - as praise for acing a big examâdo not reduce defensiveness and may in fact ..... Before analyzing the number and accessibility of recalled negative .... we could not link their baseline and laboratory data. Mean age of the ...
Dec 11, 2013 - The online version of this article can be found at: ... of Record. >> at CAMBRIDGE UNIV LIBRARY on December 19, 2013 ..... Data were collected via the ''myPersonality'' application on .... debate about what the appropriate degrees of f
2010 by the Society for Personality and Social Psychology, Inc. Reprints and permission: sagepub.com/journalsPermissions.nav. DOI: 10.1177/0146167210376761 http://pspb.sagepub.com. Having the Power to Forgive: When the Experience of Power. Increases
Personality Preferences and Emotional Intelligence: Implications for Small .... Thinking and Judgement, resulting in their. 3. Page 3 of 17. 028.pdf. 028.pdf. Open.
Dec 21, 2007 - parallels between temporal and social distance (e.g.,. Albert, 1977 ..... sheet with the names of all the freshmen in the dorm and recorded ...
SSRN-id1857533 - Personality, Childhood Experience, and Political Ideology.pdf. SSRN-id1857533 - Personality, Childhood Experience, and Political Ideology.
Mar 2, 2012 - at UNIV CALIFORNIA BERKELEY LIB on April 16, 2012 psp.sagepub.com ... emotional costs for the partner discussing his or her sacrifice. In Part 2, couples ..... couples had been dating from 6 months to 30 years. (median = 15 months ... g
The online version of this article can be found at: DOI: 10.1177/ ... Two studies examined the hypothesis that chunkingâdefined as the degree to which information is ..... another university (Indiana University; see Petty &. Cacioppo, 1979).
Feb 27, 2013 - payment could be any number of cents up to the amount of money the .... two ways of quantifying proportional earnings: the worker's final earn-.
cials led women taking an aptitude test in Study 2 to avoid math items in favor of verbal items. ... vocational options in which they were susceptible to stereotype threat (i.e. ... For example, a strik- ing gender disparity is found in the selection
data which are illustrative of the traits ..... The big five personality dimensions and job perform- ance: A meta-analysis. ... Personality Inventory: An illustration.
Donna danced into the party and immediately became the center of attention. With sweeping gestures of her arms and dramatic displays of emotion, she boasted about her career as an actress in a local theater group. During a private conversation, a fri
