GOOGLE MESSAGE DISCOVERY CASE STUDY

Pulse Healthcare gains control over email retention and reduces costs with Google Message Discovery

Challenge

“With a streamlined IT team we always look to cloud-based solutions which enable us to focus time on internal business critical issues. Google provided that ideal opportunity.” James Reeve Network Manager

BUSINESS

Company: Pulse Healthcare Location: EMEA (UK) Industry: Healthcare Users: 350 Challenges: Fast growing company; increase in data volumes; requirement for archiving solution; ease pressure on internal staff to focus on business critical systems. Results: Live within two hours of contract signature; almost immediate ROI; user friendly for compliance officer and end users; minimal training. Web site: www.pulsestaffing.co.uk

Pulse Healthcare Limited is the leading provider of Locum Staff services to the NHS in the UK. As a successful company, Pulse faced both increasing compliance requirements as well as rapidly rising email volumes, driving a pressing need for email archiving across all employee mailboxes. Pulse needed a solution to ensure that messages would be securely retained according to corporate policy. Protecting Locum and NHS data from exposure and ensuring the proper management of email records help Pulse to protect its corporate reputation and provide the highest level of service to clients. Solution Pulse conducted extensive research in the email archiving and compliance market. In-house services were initially considered, but when James Reeve, Network Manager, accounted for all indirect costs and intangibles, it became clear that the hosted Google Message Discovery service, powered by Postini, would deliver a significantly lower total cost of ownership. Moreover, as a managed service, archiving could be deployed in a matter of hours, eliminating time-consuming installation and project management requirements. James said that this approach complemented Pulse’s broader IT strategy. “With a streamlined IT team we always look to cloud-based solutions, enabling us to focus time on internal business critical issues. Google provided that ideal opportunity.” To deliver the service, Pulse turned to Grove Group, a leading provider of Software-as-a-Service (SaaS) solutions, including Google Message Security and Discovery. Having worked with Grove over the past three years to deploy related services, Pulse trusted Grove to provide excellent service and support, and made the choice to implement Google Message Discovery through Grove.

“We already trusted and were extremely happy with SaaS offerings, and had worked successfully with Grove over many years, so it was an easy decision to turn to the premium provider of compliant archive solutions – Google.” Results Because the Google email security and archiving services are integrated on a single hosted platform, Pulse was able to simplify its email infrastructure and manage security and archiving policies with one solution. Moreover, since Google Message Discovery required no ongoing maintenance, Pulse could free up IT resources to focus on other projects. With the solution in place, Pulse was able to create a centralized email repository, apply policies, and quickly run searches to locate specific email, immediately providing more control and oversight.

GOOGLE MESSAGE DISCOVERY CASE STUDY

Grove Group (www.groveis.com), is a Google Distributor and a leading provider of SaaS solutions for more than 350,000 users worldwide. Based in the UK with offices in the USA and Africa, Grove Group worked with Pulse to help them achieve operational efficiency from their IT service by integrating Google Message Discovery.

Pulse IT managers saw significant returns on their investment within weeks, as they were soon required to locate and provide historical email communications to assist with a supplier cost analysis. The Google Message Discovery service enabled the IT team to quickly search and retrieve all relevant emails, in a fraction of the time required in the past. As a result of the efficient and accurate retrieval of mails, Pulse Healthcare’s IT department became more efficient and confident in their abilities to respond to both internal and external requests for email records.

ABOUT GOOGLE APPS SECURITY AND COMPLIANCE Google security and compliance products, powered by Postini, make your existing email system more secure and compliant. Built on a hosted service platform, these products block spam, phishing, malware, and other intrusions before they reach your network, and provide content management and archiving to help you meet legal challenges. Google’s hosted model offers several distinct advantages. Leveraging the “network effect” of tens of thousands of email networks, Google technology detects new threats in real time and blocks them across the entire Google security network – without requiring on-site updates. Similarly, economies of scale in storage, simple deployment, and maintenance-free service drive a low total cost of ownership. For more information, visit www.google.com/postini

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