TekSavvy Solutions Inc. 5 May 2016 TNC 2015-134
Q1.
ABRIDGED Response to Request TekSavvy(CRTC)19Apr16-01 Page 1 of 10
For each of the company’s currently advertised retail residential and business broadband Internet service plans (for each service delivery technology, excluding mobile wireless), provide the following information: a)
General information on the package, including download and upload speeds, data allowance, monthly retail price and number of subscribers; and
b)
Average monthly data consumption (upstream, downstream and combined) by subscribers to these specific packages.
The data should be based on the fourth quarter of 2015 (i.e. October, November and December). If service packages have different data allowance options, include information for each of these options. If services are provided in different regions using different parameters (e.g. price and/or data allowance), provide information for each region-specific service. For clarity, provide the information in a table using the format suggested on the following page (sample information is inserted for illustrative purposes). A.
The below five charts show TekSavvy’s currently advertised broadband Internet service plans, using data based on the fourth quarter of 2015:
Chart A: TekSavvy’s retail residential Internet service plans delivered over the fixed wireless access broadband platform;
Chart B: TekSavvy’s retail residential broadband Internet service plans delivered over DSL broadband platforms;
Chart C: TekSavvy’s retail residential broadband Internet service plans delivered over DOCSIS broadband platforms;
Chart D: TekSavvy’s retail business broadband Internet service plans delivered over the fixed wireless access broadband platform; and
Chart E: TekSavvy’s retail business broadband Internet service plans delivered over DSL broadband platforms.
Package names, speeds, monthly data allowances, monthly retail package price, and number of subscribers are provided as of 31 December 2015. Average monthly usage data is based on the fourth quarter of 2015 (October, November, and December). Average monthly usage data is calculated for users whose service connections were active during the entire usage month, and based on actual data consumption over the 24-hour day (as opposed to data consumption for which the user is billed). Regional parameters regarding availability of the retail packages are specified within each chart. Service availability is subject to the availability of appropriate facilities,
TekSavvy Solutions Inc. 5 May 2016 TNC 2015-134
ABRIDGED Response to Request TekSavvy(CRTC)19Apr16-01 Page 2 of 10
whether TekSavvy facilities for Internet services provided over fixed wireless platform, or facilities of a wholesale network access service provider for Internet services provided over DSL or cable technologies.
ABRIDGED Response to Request TekSavvy(CRTC)19Apr16-01 Page 3 of 10
TekSavvy Solutions Inc. 5 May 2016 TNC 2015-134 CHART A: Package Name
SkyFi Basic 1 SkyFi Pro 3 SkyFi Max 6 SkyFi Titanium 10 Note 1:
TekSavvy’s retail residential broadband Internet service plans delivered over the fixed wireless access platform (2015 Q4) Regional Availability
Select Ontario locations [see Note 1] Select Ontario locations [see Note 1] Select Ontario locations [see Note 1] Select Ontario locations [see Note 1]
Download Speed (in Mbps)
Upload Speed (in Mbps)
Monthly Data Allowance (in GB)
Monthly Retail Package Price ($)
1 3 6 10
0.256 0.512 1 1
Unlimited Unlimited Unlimited Unlimited
24.95 29.95 39.95 54.95
Number of Subscribers (as of 31 December 2015)
Average Average Monthly Monthly Downstream Upstream Data Data Consumed Consumed (in GB) (in GB)
TekSavvy’s SkyFi service is currently offered to locations within the following municipalities and communities: Chatham-Kent (Blenheim, Tilbury, Dover Centre, Dresden, Thamesville, Bothwell, Florence, Grade Pointe, Tupperville, Lighthouse Cove, Stoney Point, Buxton); Windsor-Essex (Leamington; Belle River, Coatsworth, Puce); SarniaLambton (Sarnia, Brigden, Petrolia, Enniskillen, Wanstead); and Hastings County (Madoc).
Average Monthly Combined Data Consumed (in GB)
ABRIDGED Response to Request TekSavvy(CRTC)19Apr16-01 Page 4 of 10
TekSavvy Solutions Inc. 5 May 2016 TNC 2015-134 CHART B:
TekSavvy’s retail residential broadband Internet service plans delivered over DSL platforms (2015 Q4)
Package Name
High Speed DSL 6 Lite High Speed DSL 6 Pro High Speed DSL 6 Unlimited High Speed DSL 7 Lite High Speed DSL 7 Pro High Speed DSL 7 Unlimited High Speed DSL 10 Lite High Speed DSL 10 Pro High Speed DSL 10 Unlimited High Speed DSL 15/1 Lite High Speed DSL 15/1 Pro High Speed DSL 15/1 Unlimited High Speed DSL 15/10 Lite High Speed DSL 15/10 Pro High Speed DSL 15/10 Unlimited High Speed DSL 25 Lite High Speed DSL 25 Pro High Speed DSL 25 Unlimited High Speed DSL 50 Lite High Speed DSL 50 Pro High Speed DSL 50 Unlimited High Speed DSL 7 Lite High Speed DSL 7 Pro High Speed DSL 7 Unlimited High Speed DSL 10 Lite High Speed DSL 10 Pro High Speed DSL 10 Unlimited
Regional Availability
Ontario and Quebec (Bell territory) Ontario and Quebec (Bell territory) Ontario and Quebec (Bell territory) Ontario (Bell territory) Ontario (Bell territory) Ontario (Bell territory) Ontario (Bell territory) Ontario (Bell territory) Ontario (Bell territory) Ontario (Bell territory) Ontario (Bell territory) Ontario (Bell territory) Ontario (Bell territory) Ontario (Bell territory) Ontario (Bell territory) Ontario (Bell territory) Ontario (Bell territory) Ontario (Bell territory) Ontario (Bell territory) Ontario (Bell territory) Ontario (Bell territory) Quebec (Bell territory) Quebec (Bell territory) Quebec (Bell territory) Quebec (Bell territory) Quebec (Bell territory) Quebec (Bell territory)
Download Speed (in Mbps)
6 6 6 7 7 7 10 10 10 15 15 15 15 15 15 25 25 25 50 50 50 7 7 7 10 10 10
Upload Speed (in Mbps)
0.8 0.8 0.8 1 1 1 1 1 1 1 1 1 10 10 10 10 10 10 10 10 10 1 1 1 1 1 1
Monthly Data Allowance (in GB)
Monthly Retail Package Price ($)
[See Note 3]
[See Note 4]
150 400 Unlimited 150 400 Unlimited 150 400 Unlimited 150 400 Unlimited 150 400 Unlimited 150 400 Unlimited 150 400 Unlimited 150 400 Unlimited 150 400 Unlimited
29.99 32.99 39.99 27.99 31.99 39.99 29.99 34.99 44.99 32.99 35.99 47.99 34.99 37.99 49.99 38.99 44.99 57.99 48.99 54.99 74.99 28.99 32.99 39.99 32.99 37.99 51.99
Number of Subscribers (as of 31 December 2015)
Average Monthly Downstream Data Consumed (in GB)
Average Monthly Upstream Data Consumed (in GB)
Average Monthly Combined Data Consumed (in GB)
ABRIDGED Response to Request TekSavvy(CRTC)19Apr16-01 Page 5 of 10
TekSavvy Solutions Inc. 5 May 2016 TNC 2015-134 Package Name
High Speed DSL 15/1 Lite High Speed DSL 15/1 Pro High Speed DSL 15/1 Unlimited High Speed DSL 15/10 Lite High Speed DSL 15/10 Pro High Speed DSL 15/10 Unlimited High Speed DSL 25 Lite High Speed DSL 25 Pro High Speed DSL 25 Unlimited High Speed DSL 50 Lite High Speed DSL 50 Pro High Speed DSL 50 Unlimited High Speed DSL 6 Pro High Speed DSL 6 Unlimited High Speed DSL 15 Pro High Speed DSL 15 Unlimited High Speed DSL 25 Pro High Speed DSL 25 Unlimited High Speed Lite DSL 2 High Speed DSL 7
Regional Availability
Quebec (Bell territory) Quebec (Bell territory) Quebec (Bell territory) Quebec (Bell territory) Quebec (Bell territory) Quebec (Bell territory) Quebec (Bell territory) Quebec (Bell territory) Quebec (Bell territory) Quebec (Bell territory) Quebec (Bell territory) Quebec (Bell territory) BC and Alberta (TELUS territory) BC and Alberta (TELUS territory) BC and Alberta (TELUS territory) BC and Alberta (TELUS territory) BC and Alberta (TELUS territory) BC and Alberta (TELUS territory) PEI, New Brunswick, Nova Scotia, Newfoundland (Bell Aliant territory) PEI, New Brunswick, Nova Scotia, Newfoundland (Bell Aliant territory)
Download Speed (in Mbps)
Upload Speed (in Mbps)
Monthly Data Allowance (in GB)
Monthly Retail Package Price ($)
[See Note 2]
[See Note 3]
15 15 15 15 15 15 25 25 25 50 50 50 6 6 15 15 25 25 2
1 1 1 10 10 10 10 10 10 10 10 10 1 1 1 1 5 5 0.64
150 400 Unlimited 150 400 Unlimited 150 400 Unlimited 150 400 Unlimited 300 Unlimited 300 Unlimited 300 Unlimited Unlimited
39.99 42.99 54.99 41.99 44.99 56.99 45.99 49.99 64.99 53.99 59.99 79.99 29.99 34.99 39.99 47.99 44.99 54.99 36.95
7
0.64
Unlimited
41.95
Number of Subscribers (as of 31 December 2015)
Average Monthly Downstream Data Consumed (in GB)
Average Monthly Upstream Data Consumed (in GB)
Average Monthly Combined Data Consumed (in GB)
Note 3:
TekSavvy Internet service plans with capped usage do not count download usage between 2 a.m. and 8 a.m., and upstream data usage is unlimited at all times.
Note 4:
The monthly retail package price does not include monthly dry loop fees, which is required if the service address does not have an active telephone line. The applicable monthly dry loop fee depends on the band rate for the service address, and varies by TekSavvy’s underlying service provider.
ABRIDGED Response to Request TekSavvy(CRTC)19Apr16-01 Page 6 of 10
TekSavvy Solutions Inc. 5 May 2016 TNC 2015-134 CHART C:
TekSavvy’s retail residential broadband Internet service plans delivered over DOCSIS platforms (2015 Q4)
Package Name
Regional Availability [See Note 6]
Download Speed (in Mbps)
Upload Speed (in Mbps)
Monthly Data Allowance (in GB)
Monthly Retail Package Price ($)
[See Note 7]
Cable 5 Basic Cable 5 Lite Cable 5 Pro Cable 5 Unlimited Cable 15 Lite Cable 15 Pro Cable 15 Unlimited Cable 30 Lite Cable 30 Pro Cable 30 Unlimited Cable 100 Lite Cable 100 Pro Cable 100 Unlimited Cable 5 Lite Cable 5 Pro Cable 5 Unlimited Cable 10 Lite Cable 10 Pro Cable 10 Unlimited Cable 15 Lite Cable 15 Pro Cable 15 Unlimited Cable 20 Lite Cable 20 Pro Cable 20 Unlimited
Ontario – unknown (Rogers territory) Ontario – unknown (Rogers territory) Ontario – unknown (Rogers territory) Ontario – unknown (Rogers territory) Ontario – unknown (Rogers territory) Ontario – unknown (Rogers territory) Ontario – unknown (Rogers territory) Ontario – unknown (Rogers territory) Ontario – unknown (Rogers territory) Ontario – unknown (Rogers territory) Ontario – unknown (Rogers territory) Ontario – unknown (Rogers territory) Ontario – unknown (Rogers territory) Quebec – unknown (Videotron territory) Quebec – unknown (Videotron territory) Quebec – unknown (Videotron territory) Quebec – unknown (Videotron territory) Quebec – unknown (Videotron territory) Quebec – unknown (Videotron territory) Quebec – unknown (Videotron territory) Quebec – unknown (Videotron territory) Quebec – unknown (Videotron territory) Quebec – unknown (Videotron territory) Quebec – unknown (Videotron territory) Quebec – unknown (Videotron territory)
5 5 5 5 15 15 15 30 30 30 100 100 100 5 5 5 10 10 10 15 15 15 20 20 20
1 1 1 1 1 1 1 5 5 5 10 10 10 1 1 1 1.5 1.5 1.5 10 10 10 10 10 10
40 150 400 Unlimited 150 400 Unlimited 150 400 Unlimited 150 400 Unlimited 150 400 Unlimited 150 400 Unlimited 150 400 Unlimited 150 400 Unlimited
24.95 30.95 39.95 45.95 39.95 49.95 59.95 47.95 57.95 69.95 59.95 69.95 82.95 26.95 32.95 36.95 38.95 45.95 51.95 40.95 47.95 57.95 47.95 57.95 69.95
Number of Subscribers (as of 31 December 2015)
Average Monthly Downstream Data Consumed (in GB)
Average Monthly Upstream Data Consumed (in GB)
Average Monthly Combined Data Consumed (in GB)
ABRIDGED Response to Request TekSavvy(CRTC)19Apr16-01 Page 7 of 10
TekSavvy Solutions Inc. 5 May 2016 TNC 2015-134 Package Name
Regional Availability [See Note 6]
Download Speed (in Mbps)
Upload Speed (in Mbps)
Monthly Data Allowance (in GB)
Monthly Retail Package Price ($)
[See Note 7]
Cable 30 Lite Cable 30 Pro Cable 30 Unlimited Cable 60 Lite Cable 60 Pro Cable 60 Unlimited Cable 15 Lite Cable 15 Pro Cable 15 Unlimited Cable 30 Lite Cable 30 Pro Cable 30 Unlimited Cable 55 Lite Cable 55 Pro Cable 55 Unlimited Cable 5 Pro Cable 5 Unlimited Cable 15 Pro Cable 15 Unlimited Cable 30 Pro Cable 30 Unlimited Cable 60 Pro Cable 60 Unlimited
Quebec – unknown (Videotron territory) Quebec – unknown (Videotron territory) Quebec – unknown (Videotron territory) Quebec – unknown (Videotron territory) Quebec – unknown (Videotron territory) Quebec – unknown (Videotron territory) Ontario and Quebec – unknown (Cogeco territory) Ontario and Quebec – unknown (Cogeco territory) Ontario and Quebec – unknown (Cogeco territory) Ontario and Quebec – unknown (Cogeco territory) Ontario and Quebec – unknown (Cogeco territory) Ontario and Quebec – unknown (Cogeco territory) Ontario and Quebec – unknown (Cogeco territory) Ontario and Quebec – unknown (Cogeco territory) Ontario and Quebec – unknown (Cogeco territory) BC and Alberta – unknown (Shaw territory) BC and Alberta – unknown (Shaw territory) BC and Alberta – unknown (Shaw territory) BC and Alberta – unknown (Shaw territory) BC and Alberta – unknown (Shaw territory) BC and Alberta – unknown (Shaw territory) BC and Alberta – unknown (Shaw territory) BC and Alberta – unknown (Shaw territory)
30 30 30 60 60 60 15 15 15 30 30 30 55 55 55 5 5 15 15 30 30 60 60
10 10 10 10 10 10 2 2 2 10 10 10 10 10 10 0.512 0.512 0.512 0.512 5 5 6 6
150 400 Unlimited 150 400 Unlimited 150 400 Unlimited 150 400 Unlimited 150 400 Unlimited 300 Unlimited 300 Unlimited 300 Unlimited 300 Unlimited
Number of Subscribers (as of 31 December 2015)
Average Monthly Downstream Data Consumed (in GB)
Average Monthly Upstream Data Consumed (in GB)
Average Monthly Combined Data Consumed (in GB)
55.95 62.95 79.95 60.95 72.95 89.95 39.95 49.95 69.95 44.95 57.95 79.95 59.95 74.95 94.95 24.95 29.95 34.95 39.95 44.95 49.95 84.95 94.95
Note 6:
These packages are assembled with the partial use of TPIA services. As TPIA providers do not provide detailed serving area maps, the locations where they are available are not known by us with any degree of precision.
Note 7:
TekSavvy Internet service plans with capped usage do not count download usage between 2 a.m. and 8 a.m., and upstream data usage is unlimited at all times.
ABRIDGED Response to Request TekSavvy(CRTC)19Apr16-01 Page 8 of 10
TekSavvy Solutions Inc. 5 May 2016 TNC 2015-134 CHART D:
TekSavvy’s retail business broadband Internet service plans delivered over the fixed wireless access platform (2015 Q4)
Package Name
SkyFi Basic 1 SkyFi Pro 3 SkyFi Max 6 SkyFi Titanium 10 SkyFi Symmetrical 5/5 SkyFi Symmetrical 10/10 Note 9:
Regional Availability
Select Ontario locations [see Note 9] Select Ontario locations [see Note 9] Select Ontario locations [see Note 9] Select Ontario locations [see Note 9] Select Ontario locations [see Note 9] Select Ontario locations [see Note 9]
Download Speed (in Mbps)
1 3 6 10 5 10
Upload Speed (in Mbps)
Monthly Data Allowance (in GB)
Monthly Retail Package Price ($)
0.256 0.512 1 1 5 10
Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited
29.95 39.95 44.95 59.95 249.95 299.95
Number of Subscribers (as of 31 December 2015)
Average Monthly Downstream Data Consumed (in GB)
Average Monthly Upstream Data Consumed (in GB)
TekSavvy’s SkyFi service is currently offered to locations within the following municipalities and communities: Chatham-Kent (Blenheim, Tilbury, Dover Centre, Dresden, Thamesville, Bothwell, Florence, Grade Pointe, Tupperville, Lighthouse Cove, Stoney Point, Buxton); Windsor-Essex (Leamington; Belle River, Coatsworth, Puce); SarniaLambton (Sarnia, Brigden, Petrolia, Enniskillen, Wanstead); and Hastings County (Madoc).
Average Monthly Combined Data Consumed (in GB)
ABRIDGED Response to Request TekSavvy(CRTC)19Apr16-01 Page 9 of 10
TekSavvy Solutions Inc. 5 May 2016 TNC 2015-134 CHART E:
TekSavvy’s retail business broadband Internet service plans delivered over DSL platforms (2015 Q4)
Package Name
Regional Availability
Download Speed (in Mbps)
Upload Speed (in Mbps)
Monthly Data Allowance (in GB)
Monthly Retail Package Price ($) [see note 11]
High Speed DSL 6 High Speed DSL 10 High Speed DSL 10 Plus High Speed DSL 16 High Speed DSL 16 Plus High Speed DSL 25 High Speed Lite DSL 2 High Speed DSL 7
Note 11:
Ontario and Quebec (Bell territory) Ontario and Quebec (Bell territory) Ontario and Quebec (Bell territory) Ontario and Quebec (Bell territory) Ontario and Quebec (Bell territory) Ontario and Quebec (Bell territory) PEI, New Brunswick, Nova Scotia, Newfoundland (Bell Aliant territory) PEI, New Brunswick, Nova Scotia, Newfoundland (Bell Aliant territory)
6 10 10 16 16 25 2
0.8 1 7 1 10 10 0.64
Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited
59.99 75.99 85.99 89.99 95.99 109.99 41.95
7
0.64
Unlimited
48.95
Number of Subscribers (as of 31 December 2015)
Average Monthly Downstream Data Consumed (in GB)
Average Monthly Upstream Data Consume d (in GB)
Average Monthly Combined Data Consumed (in GB)
The monthly retail package price does not include monthly dry loop fees, which is required if the service address does not have an active telephone line. The applicable monthly dry loop fee depends on the band rate for the service address, and varies by TekSavvy’s underlying service provider.
ABRIDGED Response to Request TekSavvy(CRTC)19Apr16-01 Page 10 of 10
TekSavvy Solutions Inc. 5 May 2016 TNC 2015-134
Confidential information: The information highlighted in grey in the confidential version of this Request for Information (“RFI”) response (“Confidential Information”), which has been redacted from its abridged version, discloses specific information about TekSavvy’s internal provisioning and deployment strategy. This commercial information is not known to the public, is treated consistently in a confidential manner, and would, if disclosed, prejudice TekSavvy’s competitive position in ways that would result in specific, direct harm to TekSavvy, by giving its competitors and suppliers direct insight into TekSavvy’s market position. For these reasons, the Confidential Information is designated as confidential pursuant to section 39 of the Telecommunications Act; in the manner indicated by section 32 of the CRTC Rules of Practice and Procedure; and following the guidelines set out in Procedures for filing confidential information and requesting its disclosure in Commission proceedings, Broadcasting and Telecom Information Bulletin CRTC 2010-961, 3 December 2010. ***End of Document***
