1 Register with ALEKS and Making Sure You Can WebEx and Work with Scriblink Go to www.aleks.com and first, take the Tour Then go back and click on New User

Now go back to the login page and login with the following Test Login and Test Password

Test Login =

Jumpstart2 Test Password = Jumpstart If you get something like what you see below, then you are good to go and skip to Page 5

If you don’t see this then

2 Recommended Browser

Note Well It has been reported by some students that everything works fine if you use the Internet Explore browser –but not Firefox One MAC user sent the following ALEKS will not work with Firefox, and instead only works with the Safari internet browser. In order for ALEKS to function properly in the Safari application on MAC computers, their Java application must be of the most recent version. To ensure this, Mac users should click on the Apple icon in the top left of their screen, and then click Software Update and follow the direction I.E --> Install software, restart computer etc. He as volunteered to help other MAC users

– Sam [email protected] -- tell him Slik sent you

Recommended Browser by ALEKS

Internet Explorer Safari Google Chrome Firefox

PC Yes Not advised Yes Not advised

MAC Not advised Yes Not advised Not advised

3 Still doesn’t work then follow Pedro’s words Dear Prof. Slik, When customers are having issues with ALEKS – it is usually with their Java Your students may have one of the following conditions: An old version of JAVA Multiple versions of JAVA Or NO Java at all The following has worked for all yours students that have called me : First: I have them them to remove or uninstall all versions of Java using the link below, which provides instructions for their operating system XP, Windows Vista or Windows 7.

http://java.com/en/download/uninstall.jsp Windows 7 and Vista - Uninstall Programs 1. 2. 3. 4. 5.

Click Start Select Control Panel Select Programs Click Programs and Features Select the program you want to uninstall by clicking on it, and then click the Uninstall button.

You may need administrator privileges to remove programs.

Windows XP - Uninstall Programs 1. 2. 3. 4.

Click Start Select Control Panel Click the Add/Remove Programs control panel icon The Add/Remove control panel displays a list of software on your system, including any Java software products that are on you r computer. Select any that you want to uninstall by clicking on it, and then click the Remove button.

Once students remove all versions of Java I have them go to

www.java.com and install the latest release

4 Now try again using the Test Login If this does not do the trick –call Pedro or Mike or James or whoever answers– the folks at ALEKS are just terrific

ALEKS Customer Care 7:00am -11:00pm EDT

1-714-619-7090 ask for Pedro – he and I have talked and he understands how new this is to you or email

[email protected] if you can’t get through to him, then

Pedro has made the rest of the staff aware of our special program and he assures me that any one you reach will be able to help And when all else fails

http://support.aleks.com - describe your problem You can always reach me at either

[email protected] in the Subject line put a brief statement of why you are emailing 1. In the Body of the email include a description of how I can help and followed by 2. your First and Last name 3. the name you like being called by 4. your email and call back number (I recommend you make a signature that includes the above) It would be most helpful if you also included the best times to reach you (if you put Anytime – as several students have already done -- I might just end calling you when I start my day which is currently 3:00am)

or call me at

508-627-5016

If you get voicemail, then leave your name and a callback number and the best times to reach you (if you put Anytime – as several students have already done -- I might just end calling you when I start my day which is currently 3:00am)

5 Once you have successfully logged in with the Test Login and see something like

You are ready to get your own copy of ALEKS -- go back and click on New User When asked, enter the Course Code

MKPHE WKQF3

Go to the next page for a step by step view of what you should see

6

7

8

If you see this, you are good to go

This is the Tutorial on how to use ALEKS Complete this part (15 minutes) and ALEKS Will automatically take you to the Initial ALEKS Assessment ( ~ 60 minutes) Note- you can stop and restart anytime –when you restart, ALEKS will bring you to where you left off

9

You should also get an email looking like

10

Now to Verify WebEx Go To https://eval.webex.com/tc0505lc/trainingcenter/meeting/minimalsetup.do?siteurl=eval&Setup=ClientS oftware You first see – just hit NO

And you will then see – click on Setup

After a few minutes – if you see either of the following, you are done and ready for the first Seminar

However, if

Then

Can’t get WebEx to work the first time

Send an email to [email protected]

You were previously able to get into WebEx – but now you can’t

WebEx Customer Care – 24x7 1-866 -863-3910

11 And finally to Verify Scriblink Go to www.scriblink.com And you should see this -- you again are GOOD TO GO

If not send a email to [email protected]