Wear epl e as e dt hatgoodpr ogr e s shasbe e nmadedur i ngt he f i r s ty e arofourCounc i l P l an20 162020.Wec ont i nuet odr i v e f or war dourv i s i on:

T od e l i v e rt h i sv i s i o na n dp r o v i d ef o c u s , o u rf o u rp r i o r i t i e sr e ma i nu n c h a n g e d : •F i n a n c ea n dr e s o u r c e s •E c o n o mi cd e v e l o p me n t • Ho u s i n g • Cu s t o me r f o c u s e ds e r v i c e s T h en e x t t h r e ey e a r swi l l c o n t i n u et ob ee x c i t i n ga n dc h a l l e n g i n g . Weh a v eb i ga mb i t i o n s a l o n gwi t hs i g n i f i c a n t c h a l l e n g e s . Ou rf i n a n c e sa r es t i l l u n d e ru n p r e c e d e n t e dp r e s s u r e . Wewi l l c o n t i n u et od r i v eo u rt r a n s f o r ma t i o np r o g r a mmeo nt h ewa ywed e l i v e ro u r s e r v i c e st oe n s u r et h e ya r ee f f e c t i v ea n de f f i c i e n t , wh i l s t me e t i n gt h en e e d so f o u r c u s t o me r s . Wewi l l c o n t i n u ewi t ho u rc o mme r c i a l a p p r o a c ht oi n c o meg e n e r a t i o na n d l o o kf o rf u r t h e ro p p o r t u n i t i e s , s ot h a t wep r o v i d ee x c e l l e n t v a l u ef o rmo n e y . Ou rc o u n c i l t a xr e ma i n so n eo f t h el o we s t i nt h ec o u n t r ya n dh a sb e e nf o rma n yy e a r s , s owea r e e x p e r t si nd o i n gmo r ef o rl e s s . Ou rCo u n c i l Pl a nr e c o g n i s e st h a t t h e r ei smo r eo f ar o l ef o rc o u n c i l st h a nj u s t o p e r a t i o n a l s e r v i c ed e l i v e r ya n dt h ef u t u r ef o rT e wk e s b u r yBo r o u g hi sa r o u n di s s u e ss u c ha s i n f r a s t r u c t u r e , s k i l l sa n dh o u s i n gd e l i v e r y . Wewi l l c o n t i n u ewi t ho u rv i t a l r o l ei nh e l p i n gt o s h a p eo u rp l a c e . Wep r i d eo u r s e l v e si nb e i n ga g i l ea n df l e x i b l e , d e s p i t et h ef i n a n c i a l c h a l l e n g e s ; weh a v ema i n t a i n e do u re s s e n t i a l r o l ei ns t e wa r d i n go u r‘ p l a c e ’ . Wer e ma i nf o c u s s e do no u rp r i o r i t i e sa n dc o n t i n u et ou s eo u rr e s o u r c e se f f e c t i v e l yt o i mp r o v et h eq u a l i t yo f l i f ef o ro u rc o mmu n i t i e s . Wewi l l h a v ea ne v e ng r e a t e rc o n c e n t r a t i o n o nwo r k i n gwi t ha n de x p a n d i n go u rp u b l i c s e c t o rp a r t n e r s h i p st od e l i v e ro u rg o a l s . We wi l l n e e ds t r o n gp a r t n e r s h i p st od e l i v e ra n do v e r c o met h ec h a l l e n g e sa h e a da n dma k e o u rv i s i o na n dp r i o r i t i e sar e a l i t y . Wewi l l c o n t i n u et ot r a n s f o r mo u rb u s i n e s st ome e t t h ec h a l l e n g e swef a c ea n di n e v e r y t h i n gwed o , wewi l l b eac o u n c i l t h a t i s‘ b e t t e rf o rc u s t o me r s , b e t t e rf o rb u s i n e s s ’ . Y o uwi l l s e et h a t weh a v ea l r e a d yma d ef u r t h e ra c h i e v e me n t su n d e re a c ho f o u rp r i o r i t y t h e me sa n dt h e s ec a nb ef o u n do np a g e s1 1a n d1 2 .

Counci l l orDav eWat er s L eaderoft heCounci l and Counci l l orRober tBi r d Deput yL eaderoft heCounci l

t uppor enuess ev her onoft i nat mi i ghtofel i nl ancedbudgeti oduceabal c)Pr . ant gr

ment t es nv yi t oper pr al ci hecommer esoft v i ect msandobj heai ert v i a)Del . egy at r t s s ti ei ur oens cet i v er es t adewas r yt onar i et cr s hedi ewoft i ev ear ak t b)Under . el ev l al ci ecommer abl i ngonav i at oper

. dens ngGar i eSpr at egener or ant aceapl npl a)Puti an. etpl s sas ’ l hecounci ert v i b)Del

a)Seekappr ov al andi mpl ementy earoneoft heEconomi cDev el opmentand T our i s mSt r at egy . b)Dev el opandl aunchabus i nes sgr owt hhubi nt hePubl i cSer v i cesCent r e.

a)Al l ocat eanddel i v erempl oy mentl andt hr ought heJoi ntCor eSt r at egyand T ewk es bur yBor oughPl an.

a)Pr oduceav i s i onf ort heJ9ar ea. b)Wor kwi t hourpar t ner s , i ncl udi ngt heJCSpar t ner sandt heL ocal Ent er pr i s e Par t ner s hi p, t opr omot et heM5Gr owt hZone. c)Wor kwi t hpar t ner st obui l dacas ef oranal l way sM5j unct i on1 0 .

a)Dev el opar egener at i onpl anf orT ewk es bur yT own. b)Del i v erapr ogr ammewi t hpar t ner st opr ogr es sHeal i ngsMi l l andot herk ey s i t est os uppor tt her egener at i onofT ewk es bur y . c)Ex pl or et hepot ent i al f ort hef or mat i onofar et ai l gr oupt os uppor tt hev i t al i t y andr egener at i onoft het own. d)Ex pl or ewi t hpar t ner s-i ncl udi ngt heBat t l ef i el dSoci et y-t hepot ent i al t o i ncr eas et heher i t ageof f eratt heBat t l ef i el ds i t e.

I mpl ementy earoneoft heHous i ngandHomel es s nes sSt r at egy .

a)Del i v eri mpr ov ement st hr oughar ev i ewoft heRev enuesandBenef i t ss er v i ce. b)Del i v ert heenv i r ocr i mesact i onpl an, wi t hapar t i cul arf ocusonf l y t i ppi ng anddogf oul i ng. c)Rev i ewgar denwas t ear r angement st oi mpr ov et her enewal andpay ment pr oces s .

a)I mpr ov et hequal i t yofourwebs i t es el fs er v ef or ms . b)Rol l outapr ogr ammeofcus t omers er v i cest r ai ni ngf ors t af facr os st he counci l , i ncl udi nganappr ai s al ofourcompl ai nt ss y s t em.

a)Del i v ert hePubl i cSer v i cesCent r er ef ur bi s hmentpr oj ect . b)T ol etoutt het opf l ooroft hePubl i cSer v i cesCent r e.

a)L ookatcol l abor at i v eopt i onsf ort hepl anni ngandenv i r onment al heal t h s er v i ces . b)Wor kwi t hpar t ner st oi mpr ov edi gi t al l i nk sbet weenpubl i cs er v i cest omak e l i f es i mpl erf orcus t omer s .

a)Del i v eraDi gi t al St r at egy . b)I mpr ov eandi ncr eas et her angeofdi gi t al pay mentchannel sav ai l abl ef or ourcus t omer s . c)T oi mpr ov ebus i nes scont i nui t y , mi gr at et ocl oudbas edOf f i ce3 6 5 .