Trends & Challenges in Business Process Outsourcing By Amey N Kantak
Executive Summary The paper first traces the evolution of the business process outsourcing industry in India and the various stages, from data entry in the 1990s to transaction processing in 2000s, which it has transitioned thru and discusses the main motivation drivers for outsourcing namely • • • •
Focus on core competence Efforts to reduce cost by converting fixed costs to variable costs Improvement in service quality and delivery Increased management efficiency by shifting from managing resources to managing results
Currently, the Indian Business Process Outsourcing (BPO) industry derives majority of its revenue from outsourcing of IT and low-end IT-enabled services, which are soon going to become an easily replicable commodity. This trend is posing both margin pressure and customer retention challenges with the shrinkage in the magnitude of labor cost arbitrage. A SWOT analysis lists out where India is today as a business outsourcing destination. The business process outsourcing industry in India is very young. A multitude of trends can hence be seen. The major trends include the shift towards transaction processing, gradual rise of knowledge process outsourcing (KPO), the mounting global competition and the rise of newer global delivery models to name a few.
Based on the emerging trends a BCG analysis has been done to find out the various options available to the Indian outsourcing industry for future growth and the various challenges which are currently being faced have been discussed. These include the lack of a strategy, attrition and growth aspirations, customer behind the driving wheel syndrome, data security, social changes and technology convergence.
The paper concludes with a few suggestions and possible solutions to the challenges being posed with respect to the government, the BPO industry and individual BPO providers on countering the threats.
Created by PDF Generator (http://www.alientools.com/), to remove this mark, please buy the software.
Trends & Challenges in Business Process Outsourcing
The paper first traces the evolution of the business process outsourcing industry in India and the various stages, from data entry in the 1990s to transaction ...
Trends & Challenges in Business Process Outsourcing. By Amey N Kantak ... syndrome, data security, social changes and technology convergence. The paper ...
June, 2016. BPOI-001 : INTRODUCTION TO FINANCE AND. ACCOUNTING. Time : 3 hours. Maximum Marks : 100. Note : (i) Section -I - All questions are compulsory. (ii) Section -II - Attempt any 6 questions out of 8. ... Spin off BPO provides services not onl
Term-End Examination. June, 2016. BPOI-001 : INTRODUCTION TO FINANCE AND. ACCOUNTING. Time : 3 hours. Maximum Marks : 100. Note : (i) Section -I - All questions are compulsory. (ii) Section -II - Attempt any 6 questions out of 8. (iii) Section -III -
(a) Fill in the blanks. 5x1=5. (i) Journal Entry passed to make an adjustment in the relevant account is called. (ii) All liquid assets are a part of assets. (iii) All items ...
the owner's capital in business is to ... business. (v) Cash book balance reflects in hand. BPOI-002. 1. P.T.O. ... (d) Credit sales to Ram Rs. 5,000/- were posted.
... on business process outsourcing BPO success This paper argues that there is a direct impact of In this paper we empirically investigate what motivates firms to ...
Nov 29, 2011 - This paper studies outsourcing decisions for a two-level service process in which the first ...... equaterra.com/fw/main/Benchmarking-243.html.
Nov 29, 2011 - The customer request could be a call to a technical support center or to ...... interactions among kâ and staffing levels help to explain the overall ...
In fact, the development of the two types of outsourcing industry has also ...... cheaper to use rented equipment in the long run when technologies are evolving dynamically. ..... biotech research, application development and maintenance, web.
year 2002-03, prior experience, number of locations, number of clients and ... Companies in high wage nations are increasingly viewing offshoring of services as a strategic .... care service can be provided through online chat, telephone calls or ema
data shows a rapidly narrowing digital divide, with internet and com- puting device access rising ... the percentage of households with internet access in developing countries dou- bled from less than 10% to .... interactive TV. However, mobile ...
![FREE [PDF] Business Process Outsourcing: Process ...](https://p.pdfkul.com/img/300x300/free-pdf-business-process-outsourcing-process-_59e5c5241723dd038b54f382.jpg)
