Research theme Workforce management in services – maximize staff satisfaction to maximize income

Highlights • • • • •

Workforce management is economically very relevant because labour cost is the major cost component in most companies More than 70% of the workforce in developed countries is employed in the service sector Service far exceeds the daily working hours of an employee in many organizations of the service sector In services, satisfying staff preferences such as days off and type of shift is increasingly important The main goal is to develop optimization models and algorithms to maximize income and staff satisfaction

Keywords Staff Scheduling; Services; Mixed Integer Planning; Heuristics.

References [1] Van den Bergh, J., Beliën, J., De Bruecker, P., Demeulemeester, E., & De Boeck, L. (2013). Personnel scheduling: A literature review. European Journal of Operational Research, 226, 367–385. http://doi.org/10.1016/j.ejor.2012.11.029 [2] Defraeye, M., & Van Nieuwenhuyse, I. (2016). Staffing and scheduling under nonstationary demand for service: A literature review. Omega (United Kingdom), 58, 4–25. http://doi.org/10.1016/j.omega.2015.04.002 [3] Smet, P., Brucker, P., De Causmaecker, P., & Vanden Berghe, G. (2016). Polynomially solvable personnel rostering problems. European Journal of Operational Research, 249(1), 67–75. http://doi.org/10.1016/j.ejor.2015.08.025 [4] Rocha, M., Oliveira, J. F., & Carravilla, M. A. (2013). Cyclic staff scheduling: optimization models for some real-life problems. Journal of Scheduling, 16(2), 231–242. http://doi.org/10.1007/s10951-012-0299-4 [5] Rocha, M., Oliveira, J. F., & Carravilla, M. A. (2014). A constructive heuristic for staff scheduling in the glass industry. Annals of Operations Research, 217(1), 463– 478. http://doi.org/10.1007/s10479-013-1525-y

Supervisors Maria Antónia Carravilla (DEGI-FEUP)