2015 ITS Summer Internship Program

What is the CMDB? ● The Configuration Management Database (CMDB) is a collection of Configuration Items (CIs) that comprise a service offering.

Improve CMDB Data Quality and Depth Mapping ITS Services to Supporting Infrastructure

● The CMDB also stores relationship and dependency data to show connections between CIs.

● The CMDB provides a common reference for IT staff across teams and departments as well as business stakeholders.

● Improve data accuracy ○ Establish CI age threshold ○ Increase discovery frequency ● Increase level of detail ○ Import support group and owner for server CIs ○ Include data source for federated data ● Define data ownership roles ○ Review data maintenance expectations with owners ● Implement scheduled audits ○ Verify CMDB data when discovery thresholds are breached

Why use a CMDB? ● A detailed and accurate inventory of infrastructure components and their relationships supports the Service Management processes of Incident, Problem, and Change.

Project Goals

A Business Service Map (BSM) visualizing service components and dependencies.

● The CMDB provides a common reference for IT staff across teams and departments as well as business stakeholders.

The MiServer service and associated Configuration Items shown.

More Info This project will continue as an ongoing effort of the Service Management team within the Infrastructure Services & Operations department of ITS. Kyle Cozad - [email protected] Master of Science in Information Candidate University of Michigan School of Information