Things I would do differently, if I had to do it all over again. S.J.Haan
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www.ebmt.org
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How it started…….
Our center first became accreditated in 2008, but the story started in 2005
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Little did we know……
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Obstacles……
hospital organisation
service level agreements
documents
costs
motivation and long-term vision.
data
politics
training physisians
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Elements of qualitymanagement
Quality of organisation
Professional quality
Quality of the product
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All applicable laws and regulations….
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Communication
• • • • • • • •
How it was explained. How it was understood How it was designed What was installed How it was supported How the project was documented What was needed What we ended up with
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Make quality management about patientcare instead of documents and audits
a QMS is not just the product of its component parts
When you assemble the ‘care-components’ in your organisation you will find what’s missing and what can be improved. University Medical Center Groningen
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First and most important…..
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Reluctance
Solved by simply not handling University Medical Center Groningen
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Responsibility’s
Make sure there is room for mistakes. Make sure your authority and power meets your responsibilities.
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Hitting the target but missing the point on outcomeparameters
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Walk towards Fame
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Wall of Fame
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In conclusion
Do not under estimate the impact on your organisation and colleque Key persons in the project should be intrinsic motivated Do not refuse anyone’s input on quality improvement
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Rather than sending hundreds of geologists around the world to study these outcrops, a small team can use Light Detection and Ranging (LIDAR) scanners and ...
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