Dell China, Unified Communications Principal Architect (Microsoft Based Solutions Presales) Shanghai or Beijing

Role Details Position Title:

Principal Architect, Unified Communications and Collaboration

Role Type:

Microsoft Based Solutions Technical Presales

Dell Services Business:

Infrastructure and Cloud Computing

Dell Site

Field – Remote Worker

Travel:

30%+

Location:

China

Key Skillsets:

Industry recognised Subject Matter Expert in one of the following technologies: Microsoft Exchange, Microsoft SharePoint, Microsoft Lync.

Description of Position General The Unified Communications and Collaboration (UC&C) Principal Architect is a technical pre-sales/delivery position within Dell Infrastructure and Cloud Computing (I&CC) practice. The UC&C Practice Lead is responsible for growing Dell's I&CC Services portfolio within APJ. The Principal Architect will work closely with Dell Country Leaders, Account Executives, Enterprise Services Sales Executives, and Regional Practice Leads, to target, create, and close demand for Dell's UC&C Consulting services portfolio, as well as with Delivery team members to ensure preparation and readiness to deliver the practice offerings. The Principal Architect will also be expected to work closely with the UC&C Vendor Partners in the region, such as Microsoft, Aspect Software, and Polycom.

If you are a highly driven, results orientated individual who enjoys designing leading edge solutions to solve customer business problems and growing a business in a high energy environment, this role is for you.

The position requires highly developed communication and influencing skills at IT Director/CIO level (Oral and Written) as well as excellent practise advocacy skills for mentoring and coaching segment aligned Dell subject matter resources. In addition the role is responsible to regionalise I&CC intellectual property, producing PoV and reference architecture in key customer pain points, together with the maturation of documentation including SoW, report deliverables and practise documentation.

This candidate in this position will be an industry recognised subject matter expert in their particular Microsoft Unified Communication and Collaboration technology field.

Role Description ● Evangelize the capabilities of UC&C infrastructure technologies to customers and internal teams ● Lead discussions with customer audiences up to CxO level on the use of Microsoft and other related

technologies. ● Lead pre-sales efforts in the development of UC&C consulting services business in APJ, specifically across

multi-country or multi-region projects. ● Develop scopes of work and project proposals for projects based on the Microsoft and associated

technologies. ● Be accountable for accurate effort scoping and building of comprehensive Work Breakdown Structures

and project plans. ● Work closely with the project teams (internal and external) to successful deliver solutions to customers ● Analyze technical requirements of a new project, conceptualizes design, identify appropriate technology

solutions for the project and contribute to project planning and estimation within the project constraints ● Develop proof of concepts to showcase the technology, Dell’s capability and mitigate technological risks ● Contribute to relevant technology peer groups and be a participate in company knowledge management

initiatives to benefit the wider Dell Services community ● Drive reuse implementation at the project/account level and proactively harvest reusable components

from project-space ● Help the customer understand the proposed technical solution to the business problem under applicable

constraints ● Assist in developing a high caliber team of talent in APJ. ● Guide and train new architects and consultants

Profile and Experience The position requires highly developed communication and influencing skills at IT Director/CIO level (Oral and Written) as well as excellent practise advocacy skills for mentoring and coaching segment aligned Dell subject matter resources. In addition the role is responsible to regionalise GICS intellectual property, producing PoV in key customer pain points, together with the maturation of documentation including SoW, report deliverables and practise documentation.

Skill Required Leadership and architecture experience and skills ● Strong ability to assist clients define the business requirements for their Microsoft based solutions and

create the appropriate solutions architecture to meet it. ● Ability to mentor and guide a team of Solution Architects and Technical Consultants to implement your

solution design ● Experience producing end-user and technical documentation. ● Ability to work independently with users and executives to ensure the most business value can be

extracted from the solution you have proposed.

● Ability to work effectively under tight time frames and as part of a team in the production of proposals

and tender responses. ● Ability to work simultaneously on multiple projects or business pursuit exercises ● Can help others in the organization with Microsoft knowledge at a level of understanding appropriate to

their job function. ● Ability to know when Microsoft technologies may not be the right solution for a business problem and can

communicate this effectively. ● Extensive experience in project scoping and proposal and presentation development

Technical experience and skills ● This candidate in this position will be an industry recognised subject matter expert in their particular

Microsoft Unified Communication and Collaboration technology field, be it Exchange, SharePoint, or Lync. ● Outside of their specialist skills, the candidate must also possess a comprehensive understanding of the

capabilities of the other UC&C technologies, such as Microsoft Active Directory, Exchange, SharePoint, and Lync Server, as well as a solid understanding of other unified communication technologies such as Voice, Video and Contact Centre. ● Experience in implementing the above technologies on a large scale in multiple customer environments. ● Experience in leading large, complex migration and upgrade projects as a Senior Solution Architect ● Experience with VoIP and/or TDM telephony technologies will be highly regarded and valued ● Proven willingness to continue technical education and certification on evolving Microsoft and related

technologies.

Measurement Profitability ● Revenue and margin ● “Drag” Revenue ● Work estimation accuracy

Dell Brand ● Customer Experience and satisfaction ● Project technical governance ● Key note marketing support ● Practise & IC&C Advocacy ● Mentor sales on solutions sales and consulting methodology ● Effective escalation management ● Practise intellectual property contribution ● Account planning with field sales

Operations ● Compliance to governance processes ● Contribute to knowledge base

● Compliance to systems operations

o

Sales Force dot Com

o

Opportunity management workflow

o

Changepoint workflow

Personal Development ● Maintain continuous certification requirements for all relevant vendors and technology products ● Attend all the training courses and briefing sessions organised by Product group or Practice leads ● Maintain Yearly compliance training certification status

Experience Mandatory ● Minimum 10 years experience across complete industry lifecycle; support, implementation, architecture

design, presales and billable consulting ● Extensive knowledge and experience in the design and implementation of mid -large scale (practise

based) infrastructure projects (the what and how it takes to win and deliver) ● Minimum 5 years experience in consulting based assessment and design ● Highly developed consulting, listening and questioning skills ● Thorough experience of consulting process (tool/methodology/interview) ● Highly developed communication (verbal and written) skills ● Highly developed analytical and report writing skills ● Thorough understanding of organisational processes and customer business requirements ● Exemplary business case development and justification skills (written and oral) ● Extensive experience in infrastructure project scoping (Work plans, cost estimates, proposal development

and RFx responses) ● Extensive Professional and Technical qualifications and relevant experience ● Effective Matrix Teaming skills ● Ability to work under pressure with demanding timelines in a fast paced environment

Qualifications Mandatory Certifications Degree and/or appropriate mix of experience related to technical or business consulting activities with Microsoft Enterprise technologies: ● MCM/MCSM: Messaging or MCM/MCSM: Collaboration (highly desirable) ● MCITP: Enterprise Messaging, Lync Server or SharePoint (minimum) ● MCSE or MCSD

Current relevant Third Party Certifications o

Quest

o

Polycom

Dell Shanghai Office 上海市长宁区长宁路 999 号多媒体广场 5 楼 地铁 2,3,4 号线交界处-中山公园站 7 号出口

邮编：200050

Dell Beijing Office 北京市朝阳区朝阳门外大街 18 号丰联广场 A 座 501 地铁 2 号线朝阳门站 A 出口

邮编:100020

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