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Callers rate the voice using a Likert scale with the statement: âThe voice sounded goodâ. Criteria. Definition. Calculation. Earcon recognition. Callers' recognition ... automated system. Conversely, the VUI should be able to provide callers with
It is very important that user interface experts use post-call surveys ... branding (e.g., the âbongâ heard when first connected to AT&T or the four tones for Intel .... Since a common objective of voice applications is to reduce call center cost
Sep 25, 2006 - branding (e.g., the âbongâ heard when first connected to AT&T or the four tones for Intel Inside heard on .... than the entire telephone call. 10.
The Undercover Economist Strikes Back: How to Run or Ruin an Economy · The Tipping Point: How Little Things Can Make a Big Difference · Thinking, Fast and ...