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Callers rate the voice using a Likert scale with the statement: “The voice sounded good”. Criteria. Definition. Calculation. Earcon recognition. Callers' recognition ... automated system. Conversely, the VUI should be able to provide callers with

It is very important that user interface experts use post-call surveys ... branding (e.g., the “bong” heard when first connected to AT&T or the four tones for Intel .... Since a common objective of voice applications is to reduce call center cost

Sep 25, 2006 - branding (e.g., the “bong” heard when first connected to AT&T or the four tones for Intel Inside heard on .... than the entire telephone call. 10.

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