Over the summer of 2017, the Library Board and Staff worked with library consultant Stephanie Anderson to create a three-year plan of service. As part of this process, Stephanie elicited feedback through: An online survey distributed online & in print A community focus group Meetings with the staff and board Attendance at Fort Lee’s Night Out. We were pleased to hear how positive the community feels about their Library. Looking at answers to the patron survey, 93% of respondents to the patron survey rated customer service at the library as excellent or good, and 90% report they are extremely satisfied or satisfied with FLPL overall.
In addition to the praise, there were lots of suggestions from patrons and staff alike, all offering great insight into what FLPL does well and what it can do better, as well as hearing from those who are dissatisfied or do not use the Library. This provided us with an excellent foundation on which to build a 2017-2020 Plan of Service that will launch FLPL to a new level of community-building and public service.
On October 18, 2017, the Library Board of Trustees adopted a three-year plan of service created by library consultant, Stephanie Anderson. We are very excited to share this information with you and give you a peek of some upcoming actions that will happen in Phase One. Just like this is YOUR Library, this is also YOUR Plan that was based on your thoughtful participation and feedback. Please join us as we embark on the next six months at FLPL and stay tuned for updates as we grow together. November 2017
Please contact the Library Director at:
[email protected], 201-592-3623
320 Main Street, Fort Lee NJ 07024 fortlee.bccls.org 201-592-3614
The Plan of Service calls for FLPL to focus on 6 GOALS over the next 3 YEARS.
1. Make necessary infrastructure changes to craft a more welcoming space. ACTION: Refresh restrooms on the Lower Level and Children’s Room
4. Invite increased patron engagement through organized volunteering opportunities.
ACTION: Create more small meeting spaces
ACTION: Formalize adult volunteer opportunities to provide new services such as Books on Wheels for those who are unable to visit the Library
2. Improve communications to maximize use of current services and resources.
ACTION: Provide exciting & educational volunteer opportunities for middle school & high school students
ACTION: Install lobby monitors to showcase programs & services
5. Build and enhance services for Englishlanguage learners and in world languages.
ACTION: Create efficient signage throughout the building
ACTION: Offer programs such as multilingual storytimes & additional language learning programs
3. Create more opportunities to serve families through programming.
ACTION: Offer multigenerational weekend programs ACTION: Expand hours in the Children’s Room. Now open on Mon & Wed until 9pm!
ACTION: Dedicate more space & resources to grow the world language collections
6. Pursue and formalize more partnerships to serve a broader group of patrons. ACTION: Forge new partnerships with local organizations. Let us know how we can work with you!
