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--
SL
N08 1. 2.
Ex is t i ng &oattern -
Headi ---
No. papers Syllabus
._ ~
--
- - -_ ._-- -
of
- ---- -- -- -- -
Pro p o s ed pattern
i
~ - -- - - --l-- -
2
2
PAPER -I
PAPER-I (i) Customer Service & Grievances a) compendium of processing and disposal of public complaints b) Knowledge about DOPG, DOARPG and RTI cases c) Consumer Forum/Post Forum/Citizen Charter d) Central Civil Services (Classification, Control & Appeal) Rules e) Conduct Rules f) Financial Hand Books
(i) Customer Service
~ - ~ = ~-
& Grievance..s a) Post Offic e Guide -
Part I b) Campen dium of processing and of disposal public complaints c) Knowledg e about DOPG, DOA RP G and RTi cases d) , Con sumer Forum/Post Forum/Citizen Charter Central Ci v il (H) Pos.tal Opei"'ation§. e) Acts/Rules/Guidelines Services (C Iassification Control relating to inland and foreign post/mail & Appeal) Rul es operations, money f) Conduct Ru les ~1 ) General Financial remittance , savings bank Rul e s scheme s and certificates, rural and postal life insurance (ii) Postal Op orations
I
j
!
II
-~~-
I I a ) Postal Man ual ! I
vo lume \/
I b) Po stal M a rn..ia:
Latest administrative a nd
: operational instructions/ j guidelines issued by the , De pa rtm en t
Volu me VI (Pa rt i \ i I 8( ! , PAPER -- II I III) I a) Know!edge of c) FHB Volum e II . d) POSS Ma n ual s products and services of id HI), ~ Depa rtment of Posts (V olume I, II ar ! b) Marketing: Principles I OR compilatio n of POSS Manual Volume I of marketing ; ! assessment of related I & II written by Shri j
I I
,
_ . _~ --
I
I
I
6~?J_f~_~) : ; pr_Q_~~t~s:_ts 9_Q9 ~_~0!jce~ __ __ Lt'~~w~lJ~~__§)~~Sl~ ___
r--T------------.----- ---·-----------·-·. 1
Dep artment Posts e) Project Arro'vv ~~ BltJe Book
.-
I
I
PAPER
e - <_
II
a) Knowledge of products and services of Department of Posts
b)
Marketing
Principles of marketing assessment of related products and services c) PLI/RPLI Post Office Insurance Fund Rule , outline knowledge about Insurance Schemes, Mutual Fund and other financial products and se rvices in the market. d) General Aware nes s and Current Affai rs including general I mental ability test covering logi ca l reasoning (verbal and I non verbal), num erical I analysis (arithm etic ) and basic mathem atica l equations and statistical too ls like mean, median , mode . graphical representation of data l comprehe nsion and basic language skil ls . e) Ge ne ral prin ciples of technology f) Basic technology requirement server , computer , laptop g) Connectivity ot computers J
1
_
. _--'
• _
_.
-L- _
_.
. _.
-
- -
- -
- - ---- -
-
-
- . . --.
c) General Aware ness and Current Affairs including general me ntal ability test covering log ica l reasoni ng (verbal a nd non ve rbal ), numerical analysis (arithmetic) and basic rnathematical equations and statistical tools like mean, median, mode, graphical representation of data , comprehension a nd basic language skills . d) General principles of technology e) Basic technology requirement - com pute r, server laptop f) C on nectivity of co rn puters - - .- .•- .
- - _ •._ - -
-
l
:
! . i
, i !
\ I
i !
1-
-
- -
[1' -I
i \ J A - --r Each paper wT!T-carry 200 I marks a·-tio·--n-- -- f---- ---- gO minutes No change ~------[ 4. -1-o---u--rMarks
I
i~ 1 No.
of
Questions
Meal No c h a n g e -
100 questions of type in each paper
1 - - - - + - - - - - - - - + - - - - -- - ------ -
6.
Qualifying Marks
Nil
7.
Assessment of APAR/ACR
Nil
-
-- ------+----- - - - - - - - - - - - - - 1 %
40 marks in each paper subject to an overall average of 45% for general category and 33% marks In each paper subject to an overall average of 38% for SC/ST The Competent Authority will ensure and certify the following before recommending the application of the official for exami nat io n: (i) No disciplinary action IS pending or contemplated aqainst the applicant.
(ii) No punishment IS current against the applicant. (iii) 1\10 adverse entry In the AP ARtACR in the last five years. __ _ _ _ •
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•
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•
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