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• We believe that sustainable employment is the best route to social inclusion. • We will offer a sustainable future to more people in more places than any other organisation, we will change people's lives for the better, move them from social exclusion to social inclusion and enable them to create futures for themselves and their communities. • We will work with people from many diverse backgrounds who are facing a wide range of problems, including long-term unemployed people, offenders and young people. We will do this at home and abroad and make a difference to the people, families, communities we work with, and the cities and countries we work in. • We will also build on our successful ability to influence policy to shape the future business environment, which will drive our ability for success.

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Abu Dhabi: Our customer in Abu Dhabi was the Tawteen Council, which was formed two years ago. They are running a voluntary programme which aims to get 100% of Emiratis into work, and a higher percentage of them working in the private sector. There are currently around 30,000 Emiratis out of work in Abu Dhabi, 6,000 of which are registered with the Abu Dhabi Tawteen Council (ADTC). 70% of the jobseekers are women and 30% of the jobseekers are illiterate. Our role was primarily to coach and train the “Counsellors”, who are Abu Dhabi University graduates, and will be working with the jobseekers. We also implemented a number of processes and procedures which is a very new concept to these Counsellors, as they have never even had a manager or any targets to meet. Dubai:

We are working with Awarding bodies to support building an International portfolio of Vocational qualifications and currently providing a Vocational qualification offer business to business to support Training and Development for staff. Saudi Arabia: The Kingdom of Saudi Arabia (KSA) has a growing unemployment challenge. There are around 1.5 million unemployed people (25% youth unemployment). To address this, the Government are in the process of setting up a Welfare system. And have been looking around the world for a model of best practice – including the U.K. Capgemini have been working in the area for some months – building a network of stakeholders to support the Ministry of Labour to develop their Welfare system – one of these stakeholders is a local organisation called Al-Elm, who are an IT, BPO organisation that deliver contracts to the Government. To show the Ministry how a Welfare system could work , CG brought a delegation to the U.K., including a visit to our Working Links operation in East London. Since the visit, as part of the wider support Cap Gemini are offering to the Ministry, it has been proposed and agreed that Working Links will work with Al- Elm to help to develop a network of offices to offer a service to unemployed people within Saudi. We conduct a thorough assessment of each market, allowing us to develop the right services to support local people into lasting employment

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We have the infrastructure and experience to scale up services quickly and effectively Robust programme management systems and controls, guaranteeing consistently high quality delivery.

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• Sustainable employment opportunities – meaning reduced recruitment costs. Our candidates are motivated and have staying power – once given the opportunity they will work hard for your business • We can also support employers to recruit ex-offenders, supporting with things like disclosure

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• Huge experience in delivery, from small pilot projects up to FND and Work Programme • My WayUp gives us the knowledge we need to help our customers find the path that’s best suited for them in terms of work. Through MWU, we can learn more about the challenges that our customers face and the specialist support they may need to move closer to work. • Working Links places partnerships at the heart of its delivery. It works closely with public, private and voluntary sector organisations and employers of all industries to bring a wealth of resources to all working relationships. We’re the only Work Programme provider to deliver ourselves in some areas and manage subcontractor delivery in others. •Working with employers and in partnership with other providers we deliver: – Apprenticeships; – Young People Services; and – Vocational Training. •Our expertise in the skills market is complemented by over 13 years’ experience in the welfare to work arena.

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We commissioned the Responsible Employer to understand the extent to which employers are engaged in employability programmes as part of their CR activity. We surveyed HR and CR managers to get their views on these types of initiatives, and also to get their thoughts on how responsibility for them is considered within organisations. Employers want to engage with these programmes, indeed some even feel they have a duty to help their communities in this way, but only a handful are doing so. The Responsible Employer is a piece of independent research that we commissioned to look at how recruiting people from disadvantaged groups could become an established part of CR activity. We spoke to HR and CR managers to explore the current state of CR activity, and how it can span beyond being ‘green’ as an organisation. We set out the business benefits of CR programmes that help people into work, helping employers to understand that, as more and more ‘green’ initiatives are being written into law, they can differentiate themselves as a responsible employer by engaging with employment programmes. We believe employers hold the key to proactively addressing unemployment among disadvantaged groups.

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A significant number of the employers we spoke to felt a duty to help people in their communities who would otherwise find it difficult to find work Those employers who have engaged with back to work programmes said they benefited from an enhanced reputation among both customers and employees. The pleasure people get from helping someone to change their life is enormous – translating into a more loyal and motivated workforce. Employees value working for a responsible employer.

Consumers reward responsible employers through their share of spend, and are increasingly savvy about the credentials of the companies they buy from and engage with. Previously, employers have shown themselves to be responsible on the strength of their green credentials. As ‘green’ issues become more and more cemented into law, and consumers become more insistent that the companies and brands they engage with are conscious of the environment and impact on resources, businesses need a new platform on which to differentiate themselves. Adopting employability programmes as part of a CR strategy can help. In 2012, youth unemployment alone was estimated to cost the UK economy £10.2

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billion. At a time when unemployment is high and youth unemployment is at record levels, the case for truly responsible businesses to play their part has never been more urgent.

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Although our research indicates that policies to actively recruit from disadvantaged groups will bring business and reputational benefits, we recognise that employability programmes can be challenging to implement These were the key concerns that employers voiced when thinking about recruiting people from disadvantaged groups, or even when just engaging with employability programmes. The good news is, we can take all these things out of an employer’s hands and deal with them all on their behalf. They can do as much, or as little, as they want.

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Let us know if you have any vacancies – we can help you navigate the sea of initiatives on offer at the moment to help you to recruit from disadvantaged groups. They often include financial incentives and we will help you to work out the best solutions for your business. Even if you’re not recruiting right now, you can join us in our campaign to help more people from disadvantaged groups into fulfilling work. Here’s how you can get involved: • Share your story – if you’ve recruited with us in the past, we can help you to let people know. We may have already done some press coverage with you. If not, we can do that. If we have, we can do some ‘sustaining’ features – ‘one year on’ type things – this will not only raise the profile of employability programmes, but will also show your commitment to the local community and UK plc as a whole. • Educate your supply chain – if you’re not in a position to get involved, why not let your suppliers in on the benefits of working with us? Again, you can benefit from the publicity of working with a socially conscious and responsible supply chain, which will resonate with customers and employees.

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The smartest businesses know that acting responsibly is critical to their reputation

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