Strengthening ADR in the Energy sector Tuesday, 27 January 2015, 13:30 – 17:30 European Parliament, room A5G-1 Brussels, Belgium AGENDA 13:30 – 14:00

Registration and Coffee

14:00 – 15:00

Towards the implementation of the ADR Directive

Introduction and Opening address

Mr Robert Rochefort, MEP, Vice-Chair, IMCO Committee on the Internal Market and Consumer Protection

Keynote speech about mediation in Europe

Ms Emily O’Reilly, European Ombudsman

NEON Strategy 2015 - 2017

Mr Lewis Shand Smith, Chair of NEON Questions and answers

15:00 – 16:30

Panel discussion: ADR for energy consumers

Session chair: Professor Christopher Hodges, Professor of Justice Systems, University of Oxford, Head of the CMS/Swiss Re Research Programme on Civil Justice Systems

Directive 2013/11/EU on consumer ADR – objective, scope and potential

Mr Christoph Decker, DG Justice and Consumers, European Commission

European Energy Consumers: the Mr Eero Ailio, Deputy Head of Unit, DG Energy, European Commission right to an independent out-ofcourse dispute settlement since the Third Energy Package Energy Regulators' Views on ADR in Competitive Energy Markets

Mr Roberto Malaman, Vice-Chair of the Retail and Consumers working group, CEER

How to ensure ADR in the energy sector works for consumers?

Ms Monika Stajnarova, Economic Officer, BEUC, the European Consumer Organisation Questions and answers

16:30 – 16:45

The future

Wrap-up and summary

Professor Christopher Hodges, Professor of Justice Systems, University of Oxford, Head of the CMS/Swiss Re Research Programme on Civil Justice Systems

Closing remarks

Mr Lewis Shand Smith, Chair of NEON

17:00

Cocktail