My Name 757 South St • Somewhere, PA 55484 • Cell: 848-855-8975 •
[email protected]
Technology Specialist A technology professional with three years of experience resolving product and customer problems. Experienced building and maintaining a flexible, self-managed schedule to efficiently resolve assigned problems. Eager and willing to learn new skills. Exceptionally able to learn and adapt to new technology. Highlights of Expertise: • Customer Care
• Time management
• Client Relations
• Troubleshooting/Resolution
• Strategy/Execution
• Vital Account Management
• Teamwork Technical Proficiencies: Hardware: Software:
HP laser printers and MFP devices, Xerox laser printers and copiers, Toshiba copiers and laser printers. Mobile Handsets, Embedded Devices, Dell Netbooks Windows XP/Vista/7, Drivve Image, Xerox ScanFlowStore, Printfleet, Xerox Pagepack, MiraCom MiraPage Print Management Solution, Toshiba TopAccess
RELEVANT EXPERIENCE Company Name (2011-Current) Wireless Technician II •
Diagnose, repair, and refurbishment of 75+ different mobile handset models.
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Maintain a consistent daily quota to meet or exceed required return time.
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Experience repairing devices down to the board level.
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Experience with soldering and hot air reworking on board level components.
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Triage and repair of HTC/Samsung tablets and Dell netbooks and laptops.
Company Name (2009-2011) Technician for printers/fax machines, copiers, and document management software •
Effectively evaluate problems to cut business and customer’s costs
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Self-manage a daily schedule to efficiently resolve service calls.
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Install and manage document management software for large accounts.
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Provide daily maintenance and support for users of high priority machines.
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Manage and sustain critical inventory for multiple accounts.
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Daily customer support to maintain relationship satisfaction.
CERTIFICATIONS •
CompTIA A+ Certified
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CompTIA Network+ Certified
EDUCATION Technical High School (2004-2008) Studied in the field of Computer Networking •
1 year – Studied and completed A+ with above proficient grades.
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2 years – Studied and completed Cisco CN-1 and CN-2 curriculum with above proficient grades.
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1 year- Studied Network+ and Security+ courses with above proficient grades.
