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Table of Contents




Changes that we’ve made in response to your feedback




The two user interface designs that you may experience




New Invoice Summary page




Updated Billing Summary page




Who to contact




Summary

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Do you ever wonder …

… How much do I owe?

… Did I already make a payment? … When was my last payment received?

… How can I view my historical invoices and payment details?

… How many invoices do I have outstanding? Google Confidential and Proprietary

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Different UI Views: “My Account” Tab vs. “Billing” Tab Depending upon whether or not you are using the new version of AdWords, you will either have to click the “Billing” tab or the “My Account” tab to access the Billing Summary. The new AdWords version will have a left-hand navigation orientation instead of the current view Below are the two views that you may experience. Users will have to click the 'Billing' tab rather than the 'My Account' tab to access the Billing Summary, etc. To minimise confusion, we have completed the deck using only the content of the pages located within the two different UI versions.

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New Invoice Summary “Amount due”

Invoice Summary “Amount due” = Sum of unpaid “Invoiced costs” (costs that you have already been charged)

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The New Invoice Summary Page displays payments, invoices and the amount due

Amount due

Campaign Type icons (Note TV available in US only)

See invoice due dates and the number of days overdue

See all your payments and when they were received

What you still owe

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On the New Invoice Summary Page, you can . . . .

Download soft copies of invoices in pdf form by clicking on the Inv. No.

See how many days an invoice is overdue

Click to view unpaid invoices

Click to view overdue invoices

Scan “Payment Applied Date” to see when payment was received or click it to sort by date Google Confidential and Proprietary

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Updated Billing Summary “Current balance”

Billing Summary “Current balance” = sum of Invoice Summary “Amount due” + “Uninvoiced costs” (costs that you have not yet been billed for)

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On the Updated Billing Summary Page, you can .

View your Amount Due and your Current Balance

Select a daily or monthly view Hide months you don’t need to see

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On the Billing Summary Page, you can reconcile your campaign activities with certain charges

1. Click “Campaign activity” link to view details

2. Activity view displays cost per activity. For example, the 44 clicks for snow accessories cost £24.47 Google Confidential and Proprietary

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Who to contact We know that you’ll have questions from time to time and we want to make sure that they are answered quickly and correctly! So use this guide to ensure that your questions reach the right people at Google. Contact our collections department for questions about . . . •

Unapplied payments

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Making payments, payment status, lost/missing payments, overpayments and double payments

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Clarification of a credit

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Contact info can be found on your invoice or in the Help Centre: http://adwords.google.com/support/bin/answer.py?answer=117601&hl=en_GB

Use our Help Centre for questions about . . . •

Campaign charges

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Spend limit, budget, credit line or adjustments

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Navigating the Invoice Summary or Billing Summary pages http://adwords.google.com/support/bin/answer.py?answer=114905&hl=en_GB http://adwords.google.com/support/bin/answer.py?answer=114906&hl=en_GB

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The views and functionality on each page

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If you can’t find the answer to your question, click the “Contacting Support” link in the Help Centre Google Confidential and Proprietary

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Summary We hope that you like these changes to the Invoice Summary and Billing Summary pages and that they provide you with comprehensive information about your costs, invoices and payments Quick reference guide • For your future reference, we have created a condensed quick reference guide describing the changes made and steps on how to access various features • Download the quick reference guide at [link] Please give us feedback! • We welcome your feedback on how to make these pages even more useful. Please send your suggestions to us using the “Contacting Support” link in the Help Centre Remember: Give Finance/AP access to your billing pages • And just a friendly reminder: please remember to give your Finance or Accounts Payable colleagues access to these billing pages in your account • This will ensure that they have the information they need to keep your account's finances up to date

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