II Semester M.Sc. Degree Examination, July/August 2013 (Semester Scheme) (NS) HOME SCIENCE Early Childhood Education and Administration HD-ECEA 205 : Organisation Development Skills II : Administration of Early Childhood Programs Time : 3 Hours
Max. Marks : 80
Instruction : All Sections are compulsory. SECTION – A Answer all five questions :
(5×3=15)
1. Define the term “Total Quality Management”. 2. What does “equal employment opportunity” mean ? 3. Differentiate between “assets” and “liabilities” quoting suitable examples. 4. What is “marketing” ? 5. State six differences between written and oral communication. SECTION – B Answer any nine questions :
(9×5=45)
6. Explain the responsibilities of a person working as a project administrator in an early childhood program. 7. Explain the organisational structure of a typical pre-school with appropriate illustration. 8. Write a brief note on “recruitment” and “retention”. 9. Highlight the strategies that could be adopted to maximise HR productivity in an early childhood activity centre. 10. Differentiate between a fixed, flexible and cash budget.
P.T.O.
*PG564*
PG – 564
11. Bring out the difference between “income” and “expenditure” quoting an ECE centre as an example. 12. Explain the term “customer relationship management” with suitable examples. 13. Briefly explain the meaning and elements of a marketing mix. 14. What are the barriers to effective communication in an organisation ? 15. Highlight the differences between a “report” , “memo” and “minutes of meeting” in an organisation. 16. State the guidelines to be followed while making an oral presentation. 17. Why is information communication technology considered a vital marketing tool today ? SECTION – C Answer any two questions :
(2×10=20)
18. Discuss the importance of TQM in organisations. 19. Discuss the strategies for maintaining Human Resources under the following heads : a) Benefit plans b) Health and safety. 20. Explain briefly the elements of effective organisational communication.
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