Increase productivity and profitability of Retailers and F&B businesses through better in-store experience and customer engagement throughout their decision-making process.
Assessment of customer service delivery processes to identify areas for improvement. This is done through site observations, interviews with customers and mystery audits (2 visits for 1 outlet)
Development of roadmap of actions to take to improve customer engagement
Implementation of recommended actions
1 day of customised training for service staff to improve customer service
Increase in customer satisfaction Increase in customer conversion rate (from shopper to buyer) Reduction in sales cycle
Set-up and deployment of Virtual Try-On Mirror Display System and/or Snap2tell alive to further enhance customer service experience.
For one outlet, excluding GST. *Terms and conditions apply.
COMPONENT
Fee (S$)
Assessment, development of roadmap, implementation of actions
$8,000
1-day customised on-site training for service staff (≤ 25 pax)
$1,500
[Opt] Set-up and deployment of Virtual Try-On Mirror Display System
$5,000
[Opt] Set-up and deployment of Snap2tell alive
$5,000
Total before government funding
$19,500
Total after government funding (at up to 70% of qualifying costs)*
Due to slow processing speeds and lack of computing power, the customer was unable to complete all orders and maintain client service levels. SOLUTIONS.
in high season when sales campaigns were in full flow. The custom application which ran the Web portal was developed with two tiers: a front end and a custom ...
Download. Connect more apps... Try one of the apps below to open or edit this item. Facility Customer Service Survey.pdf. Facility Customer Service Survey.pdf.
Telephone Etiquette and Customer Service Training.pdf. Telephone Etiquette and Customer Service Training.pdf. Open. Extract. Open with. Sign In. Main menu.
Free WATS line (800 number) provided for entering orders ... Segment A is comprised of companies that are small but have larger purchase ... Age of business.
