Christopher Keller Reflective Response #2: Sports Facility Customer Service Survey Northeastern University
Thank You For Your Feedback
1
2
Gillette Stadium Customer Service Survey Event: ______________________________________________ Date: _________________ Gender: Male / Female Age:
18-24
25-35
35-45
46-55
56+
Is this your first time at Gillette Stadium?
Yes / No
Are you looking forward to returning to Gillette Stadium?
Yes / No
Would you be willing to refer other people to visit Gillette Stadium?
Yes / No
Event Customer Service 1. Please rate your experience as it relates to Customer Service at Gillette Stadium.
You were satisfied with the bag check process and your wait to enter the stadium. You felt safe and welcome at Gillette Stadium. Ushers were responsive to your concerns. Police & Security were responsive to your concerns. Food Vendors and Concession staff were responsive to your concerns. You were satisfied with Emergency Medical Response. The environment inside of Gillette Stadium was “Family Friendly”.
Strongly Disagree O
Disagree
Neither
Agree
N/A
O
Strongly Agree O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
2. Please provide any additional Customer Service related information below: _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ Thank You For Your Feedback
Reflective Response 2: Sports Facility Customer Survey Parking Customer Service
3
3. Where did you park at Gillette Stadium? General Parking O
Club/Suite Parking O
Reserved Parking O
Other O
4. How satisfied with your parking experience at Gillette Stadium? (Parking Staff, Parking Lot, Traffic Flow, etc.) Very Dissatisfied O
Dissatisfied
Satisfied
Very Satisfied
N/A
O
O
O
O
5. Provide any other comments of your parking experience below: _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ Ticketing Customer Service 6. Please rate your experience interacting with the Gillette Stadium Ticket Office.
Over the phone In person On our website (http://www.gillettestadium.com/) During game day purchase or will call Overall Ticket Office Experience
Very Dissatisfied O O O
Dissatisfied
Satisfied
N/A
O O O
Very Satisfied O O O
O O O
O
O
O
O
O
O
O
O
O
O
O O O
7. Provide any other comments of your ticket office experience below: _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________
Thank You For Your Feedback
References 2013 Carolina Football Customer Satisfaction Survey. (N.d.). Retrieved May 9, 2015,
from https://goo.gl/EZ967p
Prior, D. R. (Director) (2015, May 1). Chapter 12 Facility Management PowerPoint. Lecture conducted from Northeastern University Online.
Gillette Stadium - Home. (N.d.). Retrieved May 9, 2015, from http://www.gillettestadium.com/
Download. Connect more apps... Try one of the apps below to open or edit this item. Facility Customer Service Survey.pdf. Facility Customer Service Survey.pdf.
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