Work Experience opportunity: Athena Organisation: Opportunity number: Location:

Customer Service Assistant Work Placement

One Manchester

One Manchester Turing House, Archway 5, Hulme M15 5RL Commitment:

Duration: Opportunity details

Three days a week (flexible). Hours will be 10am – 4pm

8 Week programme One Manchester is a social housing provider and manage 12500 properties across South Manchester and East Manchester. Within these wards our housing stock is split into 9 separate neighbourhoods which vary depending on the age and type of properties, the layout of the estates and the diversity of the residents who live there One Manchester feel this placement would be a great benefit to anyone interested in gaining work experience within the field of administration, reception, call centre and housing. Whilst on work placement your time will be spent shadowing a colleague and learning about the customer service role. During your time with City South you can be issued tasks which may include but not exclusively the following: • Undertaking telephone surveys • Undertaking face-to face surveys in reception • Collating and inputting data • Undertaking outbound and receiving incoming calls • Reception support • Dealing with the info@ email account • Using office equipment, systems and processes • Compile with Health and Safety requirement

What’s in it for you:

Benefits to you: • • • • • • • • • •

Develop skills and knowledge to improve your chances of getting paid work Improve self-esteem Experience; working as part of a team Experience; working within a busy working environment Enhance your organisational skills Enhance your communication and personal skills Networking opportunities Out of pocket expenses paid Receive a reference Access to training

Training Training will be provided on our internal systems.

Requirements:

Work placements are often about offering you the chance to develop new skills. The list below is the basic level of skills we require someone to have in order for both parties to benefit from this opportunity. Candidates need to:

Referral Instructions and Contact Details:

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have good people skills

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work as a team

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be able to work on your own and use your own initiative

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have good organisational skills

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have good level of IT skills and working knowledge of Microsoft

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have good communication & listening skills

To apply forhave this opportunity please request an application form from • good timekeeping [email protected] or contact Sarah Roberts on 07932 As this role is 227 customer facing, the further successful candidate will need to be well 345688/0161 1360 to discuss presented and dressed in professional clothing.

Closing date is 23rd Dec 2016.

To apply you must complete an application form along with a copy of your CV. Interviews will take place week commencing 9th January 2017. Placement starts week commencing 16th or 23rd January 2017. Closing date:

Closing date is 23rd Dec 2016.