(ITV SCHOOLS DIVISION Of DASMAI'.

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Republic of the Philippines

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DATE & TIM :.ontrol No.

Department of Education Region IV - A CALABARZON

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October 15, 2015

DIVISION MEMORANDUM S. 2015 NO. 131 TRAINING WORKSHOP ON CLERICAL SECRETARIAL DEVELOPMENT COURSE (CSDC), BASIC CUSTOMER SERVICE SKILLS and DepEd GOOGLE APPLICATIONS TO:

010 - Assistant School Division Superintendent Curriculum Implementation Division (CID) Schools Governance and Operations Division (SGOD) EPS / Division Coordinator Public School's District Supervisor Public Elementary and Secondary School Heads Non - Teaching Personnel All Others Concerned

1. The City Schools Division of Dasmarifias will be holding training -workshop on November 23-25, 2015 at Conference Room, City Schools Division of Dasmarifias. 2. This three- day Training Workshop aims to: a. capacitate the non- teaching personnel (front liners) on customer- oriented culture in bureaucracy; b. provide service that combines both technical knowledge and professional attitude with friendliness and courtesy toward customer; c. revisit the basic office functions (Information Manager) d. capacitate teachers in using the Google Applications in preparing reports. 3. Participants to this activity are the Administrative Aide / Front liners of schools both in Elementary and Secondary. (Please see enclosure no. 1 for the list of participants)

4. There will be no registration fee to be collected. Participants to this training are encouraged to bring their own snacks and meal.

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workshop

5. Attached to this Memorandum are the matrices of activities, opening and closing program. 6. Immediate dissemination of the Memorandum is sincerely desired.

Pe` MANUELA S. TOLENTINO, Ed. D 0/C, Schools Division Superintendent

Enclosure No. 1 to Division Memorandum No. SCHOOL Delfin J. Jaranilla Elementary School ' Dasmarilias Elementary School Francisco E. Barzaga Memorial School Humayao Elementary School I Langkaan Elementary School Malinta Elementary School New Era Elementary School Piela Elementary School Ramona S. Tirona Elementary School Sabang Elementary School Vicente P. Villanueva Memorial School Zenaida H. Garb. Memorial School Paliparan Elementary School ' Paliparan 3 Elementary School Salawag Elementary School Dasmarifias II Central School Sultan Esmael Elementary School Salitran Elementary School San Nicolas Elementary School Bautista Elementary School Sta, Cristina Elementary School Victoria Reyes Elementary School Burol Elementary School PintongGubat Elementary School San Miguel Elementary School Sampaloc IV Elementary School Dr. Jose Rizal Elementary School

s. 2015

1 2 3 4 5 6 7 8 9 10 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28

HIGH SCHOOL Dasma North National High School 1 Congressional National High School 2 Congressional National High School (Langkaan) 3 Congressional National High School (Paliparan) 4 Dasmarifias National High School 5 Dasma East National High School 6 Dasma West National High School 7 New Era National High School 8 Pag-asa National High School 9 Francisco E. Barzaga Memorial National High 10 School . Paliparan III National High School 11

NAME Joyce Louella Pastor Marites Salasbar Marychelle de Guzman Mary Grace Adriano Marilyn Valdez Mylyn D. Baltong Vanessa V. Bumanlag Luisa Maglaya Generosa Areiio Suzette Borden Sarale Moreno Jasmin Escorido Chris Tullao Ivy Vorell A. Salinas Ma. Rizalina Dajao Ernie Gigantana Norania B. Batao Lorelie Gelomio . Cleta Omlang ChrisfereleenAlbesa Windie Blanza Jennifer T. Bautista Jocella Macapallag Myrna Eugenio Dina Mirondo Rechel Blancaflor Leilani Sangalang

Avvey Kate A. San Diego Buenaventura Belen, Jr. Ma. Carla Danica H. Cruz Rachelle Siacor Heidee R. Pagulayan Ma. Sigrid Damolo Michelle Relevo Nory Sumiller Harold Bawalan , Irene Almacen Maelyn Piedad

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Enclosure No. 2 to Division Memorandum No.

s. 2015

EXECUTIVE COMMITTEE

DR. MANUELA S. TOLENTIONO 0/C, Schools Division Superintendent

DR. EMMANUEL L. RESURRECCION 01C, Asst. Schools Division Superintendent

PLANNING

DR. LETICIA T. LOPEZ EPS, Schools Governance and Operations Division

VANESSA R. BARCARSE SEPS- Human Resource and Development

GLADYS G. REYES Administrative Officer V

TECHNICAL COMMITTEES

Registration Jessica V. Grifaldo Micah P. Ortiz

Certificates and Awards Babilonia 0, Alvarez Vanessa R. Barcarse

Program / Invitation Babilonia 0. Alvarez Maricel A. Mendoza

Documentation / Evaluation Vic B. Villador Kathryn M. Medina

Welfare and Benefits Miguel R. Melendres Vic B. Villador

Accommodation Micah P. Ortiz Maricel A. Mendoza

Enclosure No. 3 to Division Memorandum No.

s. 2015

PROGRAMME Part IPart

Registration 7:30 to 8:00 A. M Opening Program A. National Anthem

AVP

B. Invocation

Micah P. Ortiz EPS- Values Education

C. Pledge of Allegiance

Vic B. Villador SEPS- M and E

D. Dasmarinas Hymn

AVP

E. Welcome Remarks

Dr. Emmanuel L. Resurreccion ASDS, Principal IV- CNHS

F. Inspirational Message

Dr. Manuela S. Tolentino OIC, Schools Division Superintendent

G. Presentation of Participants

Kathryn M. Medina EPS II, Monitoring and Evaluation

H. Mechanics of the Program

Babilonia 0. Alvarez EPS II, HRD

Part III-

Seminar Proper

Part IV-

Closing Programs A. Nationalistic Song

AVP

B. Challenge

Dr. Manuela S. Tolentino 01C, Schools Division Superintendent

C. Acceptance

Participant

D. Distribution of Certificates

Dr. Man uela S. Tolentino Dr. Emmanuel L. Resurreccion Dr. Leticia T. Lopez

Closing Prayer

AVP

Miguel R. Melendres PDO DRRM Master of Ceremonies

Enclosure No. 4 to Division Memorandum No.

s. 2015

TRAINING MATRICES DAY 1 i

TIME T ?,1,1.,--ckAck,

TOPIC/ ACTIVITIES 1 ^AiPilVIALI REZ.Z.W.TR6T1Q51‘

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FACILITATOR tmsis.Ta`C 11.5iirktarat

Micah P. Ortiz

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0 8:30 — 9:30

9:30- 9:45 9:45- 10:45

' 10:45

11: 45

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11:45- 12:45

1 12:45- 1:45 11:45- 2:45

2:45- 3:45

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Onieninny.roolam Service Excellence and Its Importance BREAK Developing A Customer- Oriented Service Culture Creating a Service Excellence Environment Through Customer Feedbar4. Understanding Ourselves and Customers LUNCH BREAK Skills in Building Customer Satisfaction The Challenge of Service Common Duties and _Responsibilities Basic Skills that Secretaries Must Possess Controlling Interruptions Factors That Contribute to a Good Personal Interaction Working With Your Boss

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snan_ Vanessa R. Barcarse, SEPS HRD -

Micah P. Ortiz, ADA VI (O/C-Records 'Officer)

Vanessa R. Barcarse, SEPS HRD -

Vanessa R. Barcarse, SEPS HRD -

Jessica V.

Grifaldo,

Administrative

Assistant

Maricel A. Mendoza, HRMO

DAY 2 TIME

I 7: 30 — 8:00 1 8:00 - 9:00 i

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9:00- 10:00 10:00 10:15 10:15 11:15 -

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11:15 12:00 -

12:00- 1:00 1 1:00- 2:00 2:00 3:00 -

3:00- 4:00

TOPIC/ ACTIVITIES ARRIVAL / REGISTRATION Telephone Manners (with Workshop/ Simulation) Frontline Services Making Letters and Reports BREAK Record management Filing System LUNCH BREAK Minutes of The Meeting The Secretary's Duty Personality Attitude Proper Dressing Sharing of Best Practices Work Plan / Action Planning

FACILITATOR

Jessica V. Grifaldo, Assistant

Administrative

Maricel A. Mendoza, HRMO Micah P. Ortiz, ADA VI (01C-Records Officer) Micah P. Ortiz, ADA VI (0/C Records Officer) -

Jessica V. Grifaldo, Administrative Assistant Vanessa R. Barcarse, SEPS HRD -

Schools with Best Practices (TBA)

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DAY 3 Time 7: 30 — 8:00 8:00 — 9:00

Topic/ activities ARRIVAL / REGISTRATION Leave Credits

9:00- 10: 00 10:15- 10: 30 10: 30- 11:00 11:00- 12:00 12:00- 1:00 1:00- 3:30

Work plan and Action Plan Preparation BREAK Reporting of Work Plan and Action Plan Office Netiquette LUNCH BREAK Google Applications • Gmail • Google Calendar • Google Drive • Google Does o Google Forms Information Security Closing Program

3:30- 4:00

Facilitator

Jannie Lou P. Gonzales, Administrative Aide

Carlou A. Adao, IT Officer Carlou A. Adao, IT Officer

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