314-712-8493 [email protected]

Melissa Wilkinson

twitter.com/wilkywit linkedin.com/in/melwilky

Writer, blogger, storyteller, multi-discipline wordsmith, and communications streamliner. EDUCATION Lindenwood University, August 2009 – May 2013 • Graduated with 3.9 GPA and University Honors • BA in English, Creative Writing emphasis, minor in Literature • Media and Communications electives • Member of Alpha Phi Omega, co-ed community service fraternity, from 2009-2013 EMPLOYMENT Customer Relations Specialist at TeeTurtle, February 2014 – June 2014 • Answered customer support questions via e-mail, phone, and Zendesk; processed returns, exchanges, and refunds; transferred orders from paper to computer; organized and inventoried product; wrote blog posts; monitored company social media pages Librarian at Harris-Stowe State University, September 2013 – December 2013 • Checked books in and out; arranged periodicals; assisted patrons with computers; acted as info desk representative; monitored office supplies and equipment; kept environment organized; created library's first inventory of materials Library Assistant at Lindenwood University, August 2010 – May 2013 • Processed book shipments; manged patron accounts using Millennium and Sierra library software; helped patrons navigate databases; advised on research tactics; shelved and “weeded” books; answered phone calls and patron questions; designed posters to promote library events; created special book and media displays • Won university-wide student worker leadership awards in 2011 and 2013 SKILLS • Managing multiple and diverse projects with high deadline awareness, attention to detail, and clear audience-appropriate messaging • Writing, editing, and researching; specialties in media analysis, scripts and screenplays for television, and multi-media blog posts • Facebook, Twitter, Tumblr, Instagram, Pinterest, and LinkedIn for blogging, networking, social media, and branding • Basic graphic design practices in Adobe Photoshop and Illustrator • Microsoft Office, especially proficient in Word and PowerPoint • Public speaking, presentations, and slideshows • Customer service, in person and over the phone • Organization and attention to detail