BSS Supervisor Job Description Main responsibility                        

Prepare the required Procedure, Documents related to sites of the Radio access Network. Manage Technical Budget & Business Planning including OPEX and CAPEX. Handle and monitor new technology projects carried on by the company or the third party vendor. Coordinate with different vendors to finalize terms and scope of work. Crave out strategy for quality improvement and cost effectiveness. Define goals for team to achieve department’s objectives effectively. Redesign of existing processes for enhanced resource utilization. Manage performance evaluation of the team members and counseling for improvement. Ensure smooth communication between management and team members. Conduct training need analysis of team to ensure proper training and development and career growth. Ensure that the access network KPI are met within timelines. Ensure continuous network optimization and effective inventory management. Provide direct and detail reporting for work and projects to the direct manager. Stay updated with the system and new equipment vendor’s SW/HW roadmaps. Identify and resolve data performance issues – e.g. outage, latency, throughput, failed connection attempts, and drop connections. Proactively look for areas to improve LTE network performance and to meet network KPIs. Capacity to evaluate site physical setup and to make an inform decision based on site environment and physical layout. Performing and coordinating site acceptance with different involved parties. Monitoring and supervising the network alarms and making sure the teams are reacting within acceptable time frame and according to vendor standards. Report all field related aspects concerning routine visit and remarks on the access network associated with sub-system environment. Coordinate a work flow with the NOC team to facilitate a professional reporting and alarm system. Perform on-call activities and emergency duties and will be readily available to handle such duties whenever required. Responsible for the physical condition of the premises and equipment in stated area. Capacity to nominate new sites location in coordination with the radio frequency team.

Essential Skills and Qualifications          

Bachelor in telecommunication or any related engineering fields or Master in Project Management will be preferred. Minimum 4 years of experience in 2G,3G and LTE technologies. In depth knowledge of GSM, UMTS, WLAN and LTE network principles and design. Good knowledge of optical transmission system. Good knowledge in one or several of the following suppliers’ equipment : AlcatelLucent, ZTE, Ericsson, NSN, Huawei. Good knowledge of microwave system. Good understanding of IP networking. Project Management skills. Knowledge of the accepted standards used in site installation. In Depth knowledge with system configuration, system integration and optimization of new cellular sites.

Desirable Skills      

Excellent inter-personal and communication skills Proactive management techniques Good presentation Negotiations & analytical skills Team management Negotiations Skills.