The mission of the Chesapeake and Potomac Association of Collegiate Registrars and Admissions Officers is to develop and perpetuate a vibrant network of resources and learning opportunities benefitting enrollment personnel within the Maryland and District of Columbia areas.

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A MESSAGE FROM THE PRESIDENT CAPACRAO 2016 The Executive Board of the Chesapeake and Potomac Association of Registrars and Admission Officers extends a warm welcome to the 4th Annual Meeting of CAPACRAO to our Maryland and District of Columbia colleagues. You have honored our Association by selecting the CAPACRAO Annual Meeting to advance your professional development and networking opportunities! Your attendance demonstrates your commitment to yourself and your profession. The Executive Board encourages you to look for ways in which you can make a difference. CAPACRAO’s 2015-2016 year served as a benchmark in our very young association’s timeline. From the initial formation of the idea to create CAPACRAO to the very first meeting at UMBC, the driving goal was to establish and cultivate a vibrant network of resources and learning opportunities for local Registrar and Admissions professionals. We are proud that this, our 4th Annual Meeting, clearly establishes we are well on our way and working hard to provide meetings and activities that fulfill our mission. This year, for the first time, CAPACRAO presented at the Annual AACRAO Meeting - a hallmark in recognition by our larger nationwide organization. The key to CAPACRAO’s success is the dedication and commitment of its people - whether as a board member, a committee volunteer, or an attendee at a meeting or webinar. You make a difference! In the next two days, you will learn from your colleagues as they present their knowledge and expertise. A large selection of sessions are guaranteed to make you wish you could be in two places at once. From topics as diverse as LGBTQ issues to as invigorating as a legislative and policy update, you will have the opportunity to engage in rich dialogue on subjects that matter to your operational and strategic goals as well as your professional development. Bring lots of business cards as you will establish new connections and continue to grow those from previous years. Discover new products and services by visiting with our corporate partners to discuss the ways they can improve services and processes on your campus. Remember, you make a difference! You are the key to making CAPACRAO successful. It is our hope that you leave this annual meeting energized and motivated to continue doing great work through the missions of your institutions. CAPACRAO’s longevity depends on professionals like you. You make a difference at the CAPACRAO meeting, on your campus, and beyond. Joellen E. Shendy CAPACRAO President

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CONFERENCE MAP CAPACRAO 2016

Turf Valley a resort and spa in Ellicott City, MD WELCOMES

Room Key: 0 - Waterford Lobby and/or Full Ballroom 1 - Waterford Ballroom A 2 - Waterford Ballroom B 3 - Merriweather 4 - Amphitheater 4

MEETING SNAPSHOT CAPACRAO 2016 Monday, September 26 10:30 am

Executive Board Meeting M10303 (Merriweather)

11:30 am

Executive Board Lunch M11303 (Merriweather)

12:00 pm

Vendor/Registration Area Opens M12000 (Waterford Lobby)

1:00 pm

Lunch M13000 (Waterford A & B)

1:30 pm

Opening Session M13300 (Waterford A & B)

2:15 pm

General Sessions One M14151-4

3:00 pm

Light Snack and Beverage Break M15000 (Waterford Lobby)

3:15 pm

General Sessions Two M15151-4

4:15 pm

General Sessions Three M16151-4

5:30 pm

Happy Hour M1730 (TBD)

Tuesday, September 27 8:00 am

Breakfast T08000 (Waterford Lobby)

9:00 am

General Sessions Four T09001-4

9:45 am

Beverage Break T09450 (Waterford Lobby)

10:00 am

General Sessions Five T10001-4

11:15 am

Plenary Session T11150 (Waterford A & B)

12:00 pm

Lunch and Business Meeting T12000 (Waterford A & B)

1:45 pm

General Sessions Six T13451-4

3:00 pm

Keynote and Closing Session T15000 (Waterford A & B)

4:30 pm

Executive Board Meeting T16303 (Merriweather)

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EXECUTIVE BOARD CAPACRAO 2015-2016 President Joellen Shendy, University of Maryland University College

Vice President, Admissions and Enrollment Management Maureen Finnegan, Loyola University

Past President Carol Harrison, College of Southern Maryland

Vice President, Records and Registration Jamie Holmes-Kriger, Salisbury University

President Elect Aaron Urbanski, Johns Hopkins University, Carey Business School

Vice President, Legislation and Policy Ryan Steffy, University of Baltimore

Secretary Kristin Waters, University of Maryland, Baltimore County

Vice President, Membership Jinawa McNeil, University of Maryland, Eastern Shore

Treasurer Pheng Xiong, University of Maryland, Baltimore County

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COMMITTEES CAPACRAO 2016 Local Arrangements Diane Major, Chair College of Southern Maryland

Erin Reeder Anne Arundel Community College

Patrick Elliott University of Maryland University College

Keisha Campbell Morgan State University Lisa Freel Frederick Community College

Mary Catherine James Mount Saint Mary’s University

Nominations & Elections Patrick Elliott University of Maryland University College

Carol Harrison, Chair College of Southern Maryland Cassandra Moore Anne Arundel Community College

Program Aaron Urbanski, Chair Johns Hopkins University, Carey Business School

Corey Meyer Johns Hopkins University Carey Business School

Angela Thompson University of Maryland University College

John Leoniak University of Maryland University College

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COMMITTEES CAPACRAO 2016 Legislation and Policy Ryan Steffy, Chair University of Baltimore Awards and Resolution Tessa Gallagher, Chair Salisbury University

Irma Williams Notre Dame of Maryland University

Sylvia Rochester Baltimore City Community College

Valerie Anderson College of Southern Maryland

Mona Weber Notre Dame of Maryland University Communication Irma Williams Notre Dame of Maryland University

Iman Riddick, Chair University of Maryland, Baltimore County

Maria Adams Montgomery College

Pheng Xiong University of Maryland, Baltimore County Whitney West University of Maryland, Baltimore County Audit Michael Driscoll, Chair University of Maryland, Baltimore County

Angela Murphy College of Southern Maryland

Deirdre Weilminster Frederick Community College 9

COMMITTEES CAPACRAO 2016 Professional Development Jamie Holmes-Kriger, Co-Chair Salisbury University

Jan Kiphart McDaniel College

Jinawa McNeil, Co-Chair University of Maryland Eastern Shore

Andy Westfall Goucher College

Erin Melody Loyola University of Maryland

Iman Riddick University of Maryland, Baltimore County

Kathy Petrichenko Chesapeake College

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KEYNOTE SPEAKER CAPACRAO 2016

Marcia Chatelain Associate Professor of History and African American Studies Georgetown University Marcia Chatelain is the author of the book South Side Girls: Growing up in the Great Migration (Duke University Press, 2015). Chatelain has received funding from the Harry S. Truman Scholarship and the Ford Foundations, as well as several teaching awards. Chatelain has received degrees in journalism and religious studies from the University of Missouri and holds an A.M. and Ph.D. in American Civilization from Brown University. You can hear her talk with students about that things that are most important to them each week on her podcast, “Office Hours: A Podcast."

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FEATURED SPEAKER CAPACRAO 2016

Doug McKenna is the University Registrar at American University. He has worked in higher education administration for the last 13 years. He is an enthusiastic and innovative change agent who believes that the consistent and strategic application of technology to administrative processes can revolutionize the work of the registrar. Doug is an active member in AACRAO and is currently serving as a member of the Nominations and Elections committee and will begin as part of the faculty for Registrar 101 in 2017. He lives in Alexandria, VA with his wife and two children.

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FEATURED SPEAKER CAPACRAO 2016

Jack Miner is Director of University Registrar Operations for The Ohio State University. Jack is also the Vice-President of Finance for the AACRAO Board of Directors. In addition to serving on the board, Jack Miner has also served as Vice Chair of the AACRAO nominations and elections committee, chair of the Program Committee for the 2015 Conference in Phoenix and served as President and Treasurer for Ohio AACRAO. Jack holds two degrees from Ohio State and in 2007, the university presented Jack with its highest honor, the Distinguished Alumni Award. Jack is one of only two people in the university’s nearly 150 year history to receive the Outstanding Senior, Distinguished Alumni, and Distinguished Staff Award. Jack serves as a member of the Athletic Council, the board that governs Ohio State’s intercollegiate athletic program. Jack served for 15 years as President of Ohio State’s Gay, Lesbian, Bisexual, and Transgender Alumni Society. In 2013, Ohio State announced the launch of the Jack Miner Scholarship for Transgender Students in his honor. This scholarship, the first of its kind in the nation, was in recognition of Jack’s work in advocacy for that community on a local and national level. Jack works with the United Way of Central Ohio as a member of its Education Impact Council and High School Graduation Results Committee. Jack serves as Chair of the Community Relations Commission for the City of Worthington and is a national speaker and advisor on diversity, access to education, transfer credit opportunities, education policy and technology. Look for Sessions: M16151 & T10002 14

FEATURED SPEAKER CAPACRAO 2016

Susan Hamilton is Assistant Vice Chancellor for Academic and Student Affairs at Rutgers University’s Biomedical and Health Sciences division. She served as their Registrar until 2015. She is a member of NJ/NY ACRAO and served as president from April 2013 to March 2014. Susan is an active member of AACRAO and MSACROA, where she serves on the conference activities committee, as well as the Association of American Medical Colleges. She has been published in AACRAO’s academic records and transcript guide, its guide for retention and disposal of student records, and its professional development guide for self-assessment. Susan has delivered conference sessions on topics such as FERPA, records retention plans, and academic progress.

Look For Session: M14153 15

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AGENDA—MONDAY, SEPTEMBER 26 CAPACRAO 2016 10:30 am M10303

Executive Board Meeting

Merriweather Room

11:30 am M11303

Executive Board Lunch

Merriweather Room

12:00 pm M12000

Registration/Vendor Area Opens

Waterford Lobby

1:00 pm M13000

Lunch

Waterford Lobby/ Ballroom

1:30 pm M13300

Opening Session Waterford Ballroom Call to Order - President Joellen Shendy, University of Maryland University College

Roll Call of Member Institutions - Jinawa McNeil, University of Maryland, Eastern Shore Greetings from MSACROA - Sue Hamilton, Assistant Vice Chancellor for Academic and Student Affairs at Rutgers University’s Biomedical and Health Sciences division

2:15 pm

General Sessions One

M14151

Improving Grading and Grade Changes...Is Workflow the Answer for Your School?

Waterford Ballroom Salon A

Angela Thompson, Sr. Business & Operations Analyst, Office of the Registrar, University of Maryland University College Jamie Holmes-Kriger, Associate Registrar, Salisbury University

M14152

Registrar Round Robin

Waterford Ballroom

Carol Harrison, Registrar, College of Southern Maryland; Salon B Diane Major, Assistant Registrar, College of Southern Maryland; Catherine Mund, Registrar, Howard Community College Ryan Steffy, Associate Registrar, University of Baltimore

M14153

FERPA Case Studies

Merriweather Room

Sue Hamilton, Assistant Vice Chancellor for Academic and Student Affairs in the Office of Rutgers Biomedical and Health Sciences Registrar

M14154

Class Scheduling Struggles?

Amphitheater

Carol Malmgren, Client Consultant, CourseLeaf from Leepfrog Technologies

3:00 pm M15000

Light Snack and Beverage Break 18

Waterford Lobby

AGENDA—MONDAY, SEPTEMBER 27 CAPACRAO 2016 3:15 pm General Sessions Two M15151 Sessions, Roundtables, Posters, Panels and Webinars! Become A Presenter! The Tools You Need for Session Proposal Development!

Waterford Ballroom Salon A

Cassandra Moore, Assistant Director of Enrollment Development and Admissions, Anne Arundel Community College

M15152 The Lived Experience of Teleworking: A Research Review

Waterford Ballroom Salon B

Kristin Waters, Associate Director of Operations, Undergraduate Admissions, University of Maryland Baltimore County

M15153 Financial Aid Updates

Merriweather Room

Laura Boesler, Director of Financial Aid, Johns Hopkins University, Carey Business School

M15154 Easily Issue Digital Diplomas to Your Grads & Alumni Chris Hyde, Regional Manager, Parchment Andy Allen, Parchment

Amphitheater

4:15 pm General Sessions Three M16151 Building a Rewards and Recognition Program for Staff Jack Miner, Director of Operations, University Registrar, The Ohio State University; Vice President for Finance, AACRAO

M16152 Best Practices Toward Recruiting Undocumented Students

Waterford Ballroom Salon A Waterford Ballroom Salon B

Erwin Hesse, Operations Manager of Admissions, Johns Hopkins University Carey Business School

M16153 One Step Away: Assisting Students to Completion

Merriweather Room

Carol Harrison, Registrar, College of Southern Maryland Kelly Hewett, Registrar, Wor -Wic Community College

M16154 Degree Audits and Institutional DNA

Amphitheater

Richard Jensen, President, Conclusive Systems Dana Jensen, Conclusive Systems; Aaron Urbanski, Associate Registrar, Johns Hopkins University, Carey Business School; Jeff Leister, Academic Advisor, Johns Hopkins University, Carey Business School

5:30 pm Evening Event M1730

TBD

Happy Hour 19

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AGENDA—TUESDAY, SEPTEMBER 27 CAPACRAO 2016 8:00 am

Registration/Vendor Area Open

Waterford Lobby

T08000

Breakfast

Waterford Lobby/ Ballroom

9:00 am

General Sessions Four

T09001

Disciplinary Notes on Transcripts Carol Harrison, Registrar, College of Southern Maryland; Catherine Mund, Registrar, Howard Community College; Irma Williams, Registrar, Notre Dame of Maryland University

T09002

Notes from the Field: A Reading List for Educators Aaron Urbanski, Associate Registrar, Johns Hopkins University, Carey Business School

T09003

Engaging Student Workers through Professional Development

Waterford Ballroom Salon A

Waterford Ballroom Salon B Merriweather Room

Jamie Holmes-Kriger, Associate Registrar, Salisbury University

T09004

What Everyone Ought to Know about Registration and Student Outcomes

Amphitheater

Joe Jolesch, Account Executive with College Scheduler by Civitas Learning, Inc.

9:45 am T09450

Beverage Break

Waterford Lobby

10:00 am

General Sessions Five

T10001

The Registrar in Tomorrowland

Waterford Ballroom

Joellen Shendy, Associate Vice Provost and Registrar, University Salon A of Maryland University College

T10002

Best Practices in LGBTQ Record Management Jack Miner, Director of Operations, University Registrar, The Ohio State University; Vice President for Finance, AACRAO

T10003

IPEDS Update

Waterford Ballroom Salon B Merriweather Room

Gigi Jones, Education Research Scientist, National Center for Education Statistics (NCES)

T10004

Optimizing Your Office Efficiencies Sue Ledwell, Director, Higher Education Services, Northeast National Student Clearinghouse

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Amphitheater

AGENDA—TUESDAY, SEPTEMBER 27 CAPACRAO 2016 11:15 am T11150

Plenary Waterford Ballroom Doug McKenna, University Registrar, American University

12:00 pm T12000

Lunch/Business Meeting Call to Order - President Joellen Shendy, University of Maryland University College

Waterford Lobby/ Ballroom

Treasurer’s Report - Treasurer Pheng Xiong, University of Maryland Baltimore County

Bylaw Amendments & Elections (See pages 34-35) - Past President Carol Harrison , College of Southern Maryland Awards - Immediate Past President, Joellen Shendy, University of Maryland University College Adjournment - President Aaron Urbanski, John Hopkins University, Carey Business School

1:45 pm

General Sessions Six

T13451

Veterans Services Panel Corey Meyer, Academic Services Specialist, Office of the Registrar, John Hopkins University, Carey Business School; Michael Foehrkolb, Assistant Registrar, Howard Community College; Keith Hauk, Associate Vice President, Veterans Initiatives, University of Maryland University College

T13452

Scheduling Round Robin Panel

Waterford Ballroom Salon A

Waterford Ballroom

Carol Harrison, Registrar, College of Southern Maryland; Salon B Liz Clary, Assistant Registrar, Anne Arundel Community College; Sarah Earle, Room Scheduling Coordinator, Anne Arundel Community College; Aaron Urbanski, Associate Registrar, John Hopkins University, Carey Business School; Jennifer Ann Riggs, Associate Registrar, University of Maryland

T13453

Piloting National Student Clearinghouse's Reverse Transfer System in Maryland

Merriweather Room

Patrick Elliot, Senior Associate Registrar, University of Maryland University College; Meg Tuozzo, Director of Community College Alliance Operations, University of Maryland University College; Michelle Blackwell, National Manager of Reverse Transfer, National Student Clearinghouse

T13454

The Accidental Catalog

Amphitheater

Wes Miller, Account Executive, DIGARC

3:00 pm T15000

Keynote & Closing Session

Waterford Ballroom

Marcia Chatelain, Associate Professor of History and African American Studies, Georgetown University

Final Remarks & Adjournment 22 President Aaron Urbanski 4:30 pm T16303

Executive Board Meeting

Merriweather Room

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SESSION DESCRIPTIONS CAPACRAO 2016 Monday M14151 Improving Grading and Grade Changes...Is Workflow the Answer for Your School? Angela Thompson, Sr. Business Analyst, Office of the Registrar, UMUC Jamie Holmes-Kriger, Associate Registrar, Salisbury University Come see the approach two schools used to create a grading workflow process for efficiency, documentation, and accountability. Both schools will demo their processes and compare contrast strengths and weakness of each system. M14152 Registrar Round Robin Panel Carol Harrison, Registrar, College of Southern Maryland Diane Major, Assistant Registrar, College of Southern Maryland Catherine Mund, Registrar, Howard Community College Ryan Steffy, Associate Registrar, University of Baltimore This is an interactive session. Participants will be divided into four groups. Four topics will be presented: Transcripts and Disciplinary Notations; Diplomas and Outsourcing; Best practices in the Registrar's Office; Dealing with Difficult Students; Potpourri (Groups Choice). Each group will meet for about 15 minutes to discuss one of the topics. Then the groups will switch and move on to one of the other topics so by the time the hour is up, each group will have had a chance to discuss each of the topics. For the remainder of the session, each group will exchange with the whole group their thoughts, ideas, best practices. M14153 FERPA Case Studies Sue Hamilton, Assistant Vice Chancellor for Academic and Student Affairs in the Office of Rutgers Biomedical and Health Sciences Registrar Join the presenter in a review of recent FERPA cases that colleagues have been discussing. Learn what factors to consider and how the Department of Education Family Policy Compliance Office has responded to situations at colleges and universities across the country. This session promises to be engaging and thoughtprovoking. Bring your questions/issues for additional discussion. M14154 Class Scheduling Struggles? Carol Malmgren, Client Consultant , CourseLeaf from Leepfrog Technologies Attention department schedulers, registrars, central administrators and IT members: if your class scheduling process lacks online efficiency, data validation, trans24

SESSION DESCRIPTIONS CAPACRAO 2016 parency between related departments such as the STEM areas, easy access to past enrollment data for future planning, or the ability to uphold policy, all while using a cumbersome interface to update your scheduling data, then our session will show you how CourseLeaf Section Scheduler (CLSS) can make your struggles a distant memory. Join us for a conversation and demonstration of how department class scheduling should be. M15151 Sessions, Roundtables, Posters, Panels and Webinars! Become A Presenter! The Tools You Need for Session Proposal Development! Cassandra Moore, Assistant Director of Enrollment Development and Admissions, Anne Arundel Community College AACRAO and CAPACRAO welcome new perspectives! The purpose of a session, regardless of the format, is to inform, train and inspire higher education colleagues. This session will focus on session development and what reviewers are expecting from your submissions. Participants will learn how state associations identify the “Best of the Best” for presentation at the AACRAO Annual Meeting. As higher education professionals, we are pressed to find solutions to problems, which heighten the importance of professional development because we are held accountable for applying the training to our work. Presenting allows you to contribute to a community of learners in higher education and increase your value to your employer. M15152 The Lived Experience of Teleworking: A Research Review Kristin Waters, Associate Director of Admissions, University of Maryland Baltimore County This session will review the findings of a recent case study of teleworking in higher education. Anyone who is interested in learning more about teleworking will benefit from attending this session. Current literature, teleworking trends, and tips for establishing teleworking policies in your place of employment will also be reviewed. M15153 Financial Aid Updates Laura Boesler, Director of Financial Aid, JHU, Carey Business School Dawn Lowe, Director of Financial Aid, Howard Community College Stephanie Bender, Director of Financial Aid, Goucher College Attend this session for financial aid updates from officials representing multiple institutions. This session will also offer a chance for Q & A.

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SESSION DESCRIPTIONS CAPACRAO 2016 M15154 Easily Issue Digital Diplomas to Your Grads & Alumni Chris Hyde, Regional Manager, Parchment Andy Allen, Parchment Now you can issue Diplomas and Certificates digitally with Parchment Award! Come learn about Parchment’s newest service and let your graduates make the most of their achievement by sharing it securely with employers or on Facebook and LinkedIn. Join this session to learn more about how Maryland institutions are using Parchment today. M16151 Building a Rewards and Recognition Program for Staff Jack Miner, Director of Operations, University Registrar, The Ohio State University; Vice President for Finance, AACRAO As offices and institutions face increased demands and salaries that are either flat or barely growing, managers are faced with motivating staff in challenging times. This presentation will look at a variety of ways for offices or institutions to create formal reward and recognition programs to recognize staff both on an ongoing basis and for special one-time recognitions. It will also include a discussion of the cultural changes that can be put in place on an ongoing basis to create a culture of appreciation. M16152 Best Practices Toward Recruiting Undocumented Students Erwin Hesse, Operations Manager of Admissions, JHU Carey Business School Undocumented students have been eligible for instate tuition at public colleges and universities in Maryland since January 2013. Data shows this population is primarily enrolled in community colleges, with few numbers transferring to fouryear universities. This session will cover how admissions offices can improve recruitment strategies for becoming more undocumented student friendly. Discussions about current practices will be encouraged. M16153 One Step Away: Assisting Students to Completion (Panel) Carol Harrison, Registrar, College of Southern Maryland Kelly Hewett, Registrar, Wor-Wic Community College Three community colleges in Maryland were provided a One Step Away grant to identify and contact completers and near completers. All three colleges developed different methods of assisting students to completion. Some of the methods to be discussed are Degree Audit infrastructure, one step counselor approach, and student financial support.

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SESSION DESCRIPTIONS CAPACRAO 2016 M16154 Degree Audits and Institutional DNA Richard Jensen, President, Conclusive Systems Dana Jensen, Conclusive Systems Aaron Urbanski, Associate Registrar, JHU Carey Business School Jeff Leister, Academic Advisor, JHU Carey Business School An institution's degree-audit process, be it paper or an "enterprise computer system," is a reflection of and also defines its "institutional DNA." The president of Conclusive Systems, LLC, Dr. Richard Jensen, shares what his company has learned during 14 years of business as a degree-audit system vendor. Dr. Jensen offers perceptive insights into the unintended side-effects of various audit-processes, as well as solutions to common pain-points, including many that schools have just "learned to live with."

Tuesday T09001 Disciplinary Notes on Transcripts (Panel) Carol Harrison, Registrar, College of Southern Maryland Catherine Mund, Registrar, Howard Community College Irma Williams, Registrar, Notre Dame University of Maryland The topic of this panel discussion is disciplinary notations on transcripts. T09002 Notes from the Field: A Reading List for Educators Aaron Urbanski, Associate Registrar, JHU Carey Business School This session will review recent scholarship regarding topics in education. We will review a number of books and discuss how they add to current conversations about the way America educates. T09003 Engaging Student Workers through Professional Development Jamie Holmes-Kriger, Associate Registrar, Salisbury University Many of us have student workers from different areas working in our office. Learn how to help these students apply their job skills to their future employment goals. Session will also include information on job performance and developing a student worker manual.

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SESSION DESCRIPTIONS CAPACRAO 2016 T09004 What Everyone Ought to Know about Registration and Student Outcomes Joe Jolesch, Account Executive, College Scheduler by Civitas Learning, Inc. Registration is a fundamental part of the college experience, and yet the seemingly simple act of choosing a few classes that all fit together has significant implications. With over a decade of experience in this field, College Scheduler invites enrollment managers, registration, and orientation staff to learn about the current challenges with registration and how to support campus initiatives including retention, maximizing enrolled credits, and boosting graduation rates. T10001 The Registrar in Tomorrowland Joellen Shendy, Associate Vice Provost and Registrar, UMUC The Registrar of tomorrow will need to be familiar with an ever increasing number of new initiatives in a changing credentialing ecosystem and landscape. Digital credentials, credential stacking, micro-credentials, and portability. Lumina and Gates Foundation grants and goals (including the AACRAO/NASPA Grant). Dept. of Ed Experimental Sites. Workforce needs. Technology drivers. It's all about focusing on student and society needs. Today's Registrar in Tomorrowland - innovating for a new future! T10002 Best Practices in LGBTQ Record Management Jack Miner, Director of Operations, University Registrar, The Ohio State University; Vice President for Finance, AACRAO Universities across the country are refocusing how they work with LGBT students. From name and gender changes for transgender students, to ensuring that your office is inclusive and welcoming for students, to actively recruiting LGBT students as part of your diversity profile, this is a new frontier for many schools. Listen to some best practices from across the nation including resources to deal with legal issues, record changes, student tracking and making your campus more LGBT Friendly. T10003 IPEDS Update Gigi Jones, Education Research Scientist, National Center for Education Statistics (NCES) Bao Le, Associate Education Research Scientist, NCES NCES will provide an update on the upcoming changes to the IPEDS survey for 2016-17 and 2017-18. This includes moderate changes to Admissions, Outcome Measures, Graduation Rates, Finance, Human Resources, and Academic Libraries and minor changes to Fall Enrollment, Institutional Characteristics, and Student Financial Aid. 29

SESSION DESCRIPTIONS CAPACRAO 2016 T10004 Optimizing Your Office Efficiencies Sue Ledwell, Director, Higher Education Services, Northeast Explore the various services and ways to improve processes within your office. The Clearinghouse’s mission is to continually look for ways to get the job done even in a world of constant change. Come and hear how we are making our processes more transparent and explore some new services in international data exchange, reverse transfer, and veteran’s services. T13451 Veterans Services Panel Corey Meyer, Academic Services Specialist, Office of the Registrar Michael Foehrkolb, Assistant Registrar, Howard Community College Keith Hauk, Associate Vice President, Veterans Initiatives, UMUC This panel comprises veterans services specialists from multiple institutions. Attend this panel for reflections on institutional efforts and strategies regarding veterans services. This panel also offers opportunities for Q & A. T13452 Scheduling Round Robin (Panel) Carol Harrison, Registrar, College of Southern Maryland Liz Clary, Assistant Registrar, Anne Arundel Community College Sarah Earle, Room Scheduling Coordinator, Anne Arundel Community College Aaron Urbanski, Associate Registrar, JHU Carey Business School Jennifer Ann Riggs, Associate Registrar, University of Maryland This is an interactive session. Participants will be divided into four groups. Four topics will be presented: (1) Does curriculum factor in your scheduling processes? (2) What information do you provide to departments? (3) How do you predict what is offered? (4) Special room requirements. T13453 Piloting National Student Clearinghouse's Reverse Transfer System in Maryland Patrick Elliot, Senior Associate Registrar, UMUC Meg Tuozzo, Director of Community College Alliance Operations, UMUC Michelle Blackwell, National Manager of Reverse Transfer, NSC Ambitious degree and credential attainment goals drive not only states but the nation when it comes to higher education credentials. The potential for reverse transfer to play a prominent role in completion agendas has already been established, particularly for community colleges where students often leave before degree completion. The current reverse transfer process is highly laced with manual processes. However, the potential for reverse transfer to be an automated process, where data flows among institutions and communication is coordinated, is fast becoming a reality with National Student Clearinghouse’s Reverse Transfer System. UMUC, working with pilot partners such as College of Southern Maryland, 30

SESSION DESCRIPTIONS CAPACRAO 2016 seeks to implement more forward thinking technology to support the reverse transfer process. New technology will help us better identify eligible students and ease the current labor intensive processes with seamless data transfer back and forth. A student would only need to provide permission one time and the ensuing exchange of data would be FERPA compliant. This is in contrast to the current model where frequently students must send transcripts after each term. This session will provide an overview of the initial steps in the pilot process between UMUC and other pilot partners, focusing on the potential of this new system and next steps in the pilot Reverse Transfer program. UMUC will provide perspectives from both the Registrar's and Enrollment Management offices. T13454 The Accidental Catalog Wes Miller, Account Executive, DIGARC Attendees will learn about delivering the SIS and other campus systems with accurate and timely information related to curriculum; increasing transparency, efficiency, and accountability during academic content creation; and presenting critical, institutional data in a marketing oriented format to the campus community.

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NOMINATIONS FOR THE EXECUTIVE BOARD CAPACRAO 2016 For President-Elect: Jinawa McNeil University of Maryland Eastern Shore

"CAPACRAO fills a void by providing a collaborative network for engagement, development, and learning to higher education professionals from across the region. I am proud to be a part of this organization, and honored to be a part of the leadership team. As President-Elect, I look forward to continuing the activities that bring our professions together and synergize our growth."

For Vice President for Admissions & Enrollment (2-year term): Seth Kamen Montgomery College

“It would be an honor to serve on CAPACRAO’s Executive Committee. I have been working in higher education for almost 20 years. I started in Orientation, found myself in transfer and articulation, then academic and enrollment management, in military education, and now running transition programs and transfer at Montgomery College. My experiences have afforded me the chance to work with community colleges, four-year public and private institutions, for-profit institutions, and national associations. This breadth of experiences mirrors the makeup of the association, its sister associations, and the national association.” 32

NOMINATIONS FOR THE EXECUTIVE BOARD CAPACRAO 2016 For Secretary (2-year term) Mary Catherine James Mount St. Mary’s University

“CAPACRAO is a great way to connect with colleagues from different institutions that may be experiencing the same challenges and are able to provide solutions or suggestions on how to resolve the many new changes in the world of higher education. I am excited to be a part of this organization and I look forward to helping each other grow in our professions!”

For Vice President for Membership (2-year term): Katie Piper Frederick Community College

"This summer I completed a 3 year term on the MOCCRAO executive leadership team. With the conclusion of this experience, I am excited by the prospect of serving in a leadership role in CAPACRAO. I hope my excellent communication, interpersonal, organizational, and technical skills make me a well-suited candidate for the responsibilities of the VP for Membership. I am energized by the prospect of serving in this role to gain new experiences, build relationships with colleagues, and support the continued growth of CAPACRAO. Thank you very much for the opportunity. 33

AMENDMENTS TO BYLAWS CAPACRAO 2016 The Executive Board has recommended the following changes to the by-laws. 1) ARTICLE IV: COMMITTEES CURRENT BY-LAW: Section 2. There shall be an Audit Committee, Program Committee, Communications Committee, Professional Development Committee, Awards and Resolutions Committee, and a Local Arrangements Committee. The members and chairs of these committees, unless otherwise indicated in the Constitution or Bylaws, shall be recommended by the responsible elected officer as provided in the Constitution or Bylaws, appointed by the President, and approved by the Executive Board. RECOMMENDED MODIFICATION: (add in additional committee, see bold): Section 2. There shall be an Audit Committee, Program Committee, Communications Committee, Professional Development Committee, Awards and Resolutions Committee, Legislative Issues Committee, and a Local Arrangements Committee. The members and chairs of these committees, unless otherwise indicated in the Constitution or Bylaws, shall be recommended by the responsible elected officer as provided in the Constitution or Bylaws, appointed by the President, and approved by the Executive Board. 2) ARTICLE III: OFFICERS CURRENT BY-LAW: Section 10. The Vice President for Legislation and Policy shall be responsible for activities related to legislation of interest to the profession and to the education of members concerning compliance and regulatory matters. RECOMMENDED MODIFICATION: (add in additional responsibility, see bold): Section 10. The Vice President for Legislation and Policy shall be responsible for activities related to legislation of interest to the profession and to the education of members concerning compliance and regulatory matters. The Vice President shall Chair the Legislative Issues Committee. 3) ARTICLE III: OFFICERS CURRENT BY-LAW: Section 3. The President-Elect shall act as the chief assistant to the President and shall succeed to that office in the event it becomes vacant. The PresidentElect shall chair the Program Committee in the coordination of yearly work34

AMENDMENTS TO BYLAWS CAPACRAO 2016 shops and sessions, including the annual meeting program of sessions. The President-Elect will become the President the following year. RECOMMENDED MODIFICATION: (add in additional responsibility, see bold): Section 3. The President-Elect shall act as the chief assistant to the President and shall succeed to that office in the event it becomes vacant. The PresidentElect shall chair the Program Committee in the coordination of yearly workshops and sessions, including the annual meeting program of sessions. The PresidentElect shall liaison with vendors to establish new partnerships and maintain current partnerships. The President-Elect will become the President the following year. 4) AWARDS: NEW BY-LAW: (See bold for new by-law and language): ARTICLE VII: AWARDS CAPACRAO has established two awards the Steven E. Smith Award and the Emerging Leader Award. Section 1. The Steven E. Smith Award was established in 2015 to commemorate the services of the first president of CAPACRAO Steven Smith, Registrar of University of Maryland Baltimore County. The award is a distinguished service award and is presented to an individual who has made significant contributions to CAPACRAO. The person should have been in CAPACRAO a minimum of five years. Section 2. The Emerging Leader Award was created in 2015 to honor an emerging leader in their first eight years in Admissions, Records, or Enrollment Management who has made a significant contribution to CAPACRAO. The nominee should demonstrate commitment to the organization by regular conference attendance; program participation as presenter, recorder, or moderator; committee involvement; or other professional activities. The award may only be given to one person per year and is not necessarily awarded each year.

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CORPORATE PARTNERS CAPACRAO 2016 Conclusive Systems Advisor is a degree-audit system designed like you would have designed it and a degree-audit company designed like you would have designed it. We are academics who exist to serve academia. Everyone of our customers will attest to the fact that this is not marketing hype. We live by this mission statement in everything we do.

Parchment is the leader in electronic transcript (eTranscript) exchange combining the power of the Docufide secure exchange community and Avow Systems’ patented and Certified PDF transcript system. Since 2003, 10 million transcripts have been delivered between more than 9,000 institutions. Beyond providing the cost and operational efficiencies of e-Transcripts, Parchment works with learners and institutions around the world to unlock the value of transcript and credential data – helping people collect, promote, and share their education credentials in simple and secure ways. Founded in 2003, Parchment Inc. is a venture-backed company headquartered in Scottsdale, AZ. with offices in Roseville, CA, Washington, D.C., and Denver, CO.

Digital Architecture is the leading provider of curriculum and catalog management solutions. The Acalog™ publishing system delivers thousands of e-catalogs at hundreds of colleges and universities. Curriculog™ is a groundbreaking workflow, collaboration, and approval-tracking platform with the flexibility to respond to evolving institutional and accreditation requirements. 36

CORPORATE PARTNERS CAPACRAO 2016 College Scheduler provides a web-based schedule planner for use by students & advisors to create schedules each semester. Students are able to easily search for all their classes, enter breaks for times they’d like to schedule around and are then presented with all possible pre-made schedules able to be registered for RIGHT NOW with up to the minute data. Integrates with Banner, PeopleSoft, Colleague & DegreeWorks. Used by 100+ institutions around the country large & small.

The National Student Clearinghouse is the nation's trusted source for education verification and student educational outcomes research. More than 3,500 colleges and universities, enrolling over 98% of all students in public and private U.S. institutions, participate in the Clearinghouse. Participating institutions provide access to actual enrollment and degree information on each of their students. As a result, only the Clearinghouse can offer access to a nationwide coverage of enrollment and degree records — encompassing more than 137 million students and growing.

CourseLeaf from Leepfrog Technologies collaborates with colleges and universities to enhance the catalog, curriculum and scheduling management process across campus. Working with more than 160 institutions, CourseLeaf has revolutionized the administrative process by delivering powerful web-based software that is tailored to the unique needs of each institution. 37

CORPORATE PARTNERS CAPACRAO 2016 Paradigm, Inc is a full service diploma and diploma cover company that specializes in the printing and direct mailing of documents straight to students. In addition, we are now home to the Certified Electronic Diploma (CeDiploma) a transactional document that provides the student with an alternative to the transcript, allowing the recipient, from employers, Governments and Embassies to independently validate the document. We offer a simple, quick and stress free service which will save you valuable time, space and labor. With exceptional customer service, 10 day turnaround times, superb accuracy, simple on-line ordering system and competitive pricing why not switch today? Micah’s Printing has over 30 years experience working with colleges and universities nationwide. Known for budget-friendly pricing, superior quality and unsurpassed customer service, Micah provides the following: transcript security paper, transcript security envelopes, diploma paper (print-your-own), diploma mailers and tubes, diploma covers, stationary, and forms (multipart, snapsets, edge glues, all sizes). IQ is higher education’s first complete academic content management solution. IQ centralizes the management of Catalogs, Syllabi, Curriculum Changes and Additions. IQ‘s powerful web-based workflow, forms, email notifications and permissions are the answer to all your needs in a single, easy-to-use tool. Whether you just need a catalog management system or are looking for a better way to collect and route student forms, IQ has the module you need. Modules can be implemented independently and the system can grow with you over time. Best of all, you only have to learn one system to manage everything. 38

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Monday, October 14

8:00 am

Registration Open

Lobby

8:00 am

Continental Breakfast

Ballroom

Sponsored by Leepfrog (Gold Partner) 9:00 am

Keynote Address

Ballroom

Michael Reilly, AACRAO Executive Director 10:00 am Sessions Maryland SB740

Ballroom

Dr. William Comey, VP Student & Instructional Support Services, College of Southern Maryland Record Keeping forGuidebook Transgender Students Download the App to your smartRoom 312 phone to access the CAPACRAO Fourth Annual Steven Smith, University Registrar, University of Maryland, County MeetingBaltimore online guide. 40 Increasing EnrollImproving Registration and ment

Mike Ayers, College Scheduler LC (Gold Partner)

Room 310