JANUARY 2016

A STAFF GUIDE TO FOOD, FUN & FLAVOR

WHO APPRECIATES

YOU?

(find out on page 2-8)

STAFF SPOTLIGHT (see insert)

SAFETY TEAM (see insert)

VOL. XXix, NO 1.

XTRA MILE FILES (pg. 8)

Andrea Forbing hearts: Merritt: Merritt is SO awesome. She enjoys her job SO much! She literally SMILES at the end of her calls and u can tell that she is enjoying the opportunity to help her guests. Her energy and enthusiasm is contagious! Kurt Richardson: Kurt had a persnickety customer that had THOUSANDS of things to order, but had to be off the phone by 7 pm. I feel VERY sorry that he had to go through all of the stress. He kept his cool and kept profusely apologizing to the guest and also continued to keep her on the phone. GREAT JOB! Way to stay calm under pressure! Aiyana Ward: Aiyana really went the extra mile today for me... Each meal time is a challenge for me, as I have a SOY allergy. To eat the fresh salads at lunch, it’s helpful to use dressing. All the GFS bulk dressings have one thing in common: Their # 1 ingredient is SOYBEAN OIL!! To accommodate me, Aiyana offered me a small tub of vinegar to keep tucked away in the fridge. Now I can enjoy those greens with a little extra flavor. (I was getting REALLY sad eating those greens plain) Thanks for making my salad (and my WEEK!). Joe Luciano: Coffee Co: 62.8 lbs Mail Order: 105.6 lbs Bakehouse: 6.6 lbs Service Network: 97.7 lbs Delicatessen: 143.3 lbs Roadhouse: 147 lbs ^^^^ LOOK AT THIS!!!! It’s a testament to the vibe and personality of the Roadhouse. They and their patrons have given the most of all..... CONGRATS!!! Ashini Harris appreciates: Jackie Evers: Jackie E has kindly kept us stocked up with healthy treats and chocolate in the Service Center throughout the holiday season. She is also always ready to respond to requests or questions, and I’m sure that many off-the-wall things are thrown at her every day. Even with the mountain of major duties that she has to climb, Jackie is very conscientious and considerate of each member of the ZMO crew and demonstrates great service to everyone in the building, both regular and holiday staff. I don’t say it or show it often, but I truly admire and appreciate Jackie E every day of the year, but especially during the holidays. Thank you for being so thoughtful and generous! Field (Routes): Field oversees my training with gusto and provided a very supportive environment for trainees. Emily Carroll: Emily has always been helpful during my training with the straddle stacker. Joe (purchasing): Joe goes out of his way to teach things about Zingerman’s. I am really thankful, and it made me want to know more about the different stations @

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Zingerman’s, both in Mail Order and other businesses. Toni Morell: Toni, knowing of my donut addiction, brought in my absolute (local) favorite cake donuts from Washtenaw Dairy!!! She even let me have first pick. It totally made my day and made my holiday wish come true! Thank you to Jackie for the opportunity to share this wish at our last allstaff meeting. I know people think it is a bit strange to have such an obsession with these circular dough-clouds from heaven, but words fail to describe my sentimental attachment to this food. Donuts were a huge part of my childhood, and they take me back to watching Saturday morning cartoons in my jammies, piled on my parents’ bed with my siblings and the cat. Many thanks again, Toni and Jackie!!! akb (kristin beckett) is bonkers about: calvin miller: Thanks to Calvin for handling all the booths in the FP room on his own this afternoon due to repeated specific requests for the room when he was the only one on. He gave exemplary service today, and several people so mentioned on their way out. He always handles his business with competence and class. Alise Kwiatkowski cheers: Charles, Keith and Lydia: Want to say HUGE thanks to you guys! Lydia and Keith for being so willing to jump into the kitchen and Charles for keeping packaging on LOCK in their absence! Adam LaVasseur is loco about: A Tank: For being the dude who gets us the stuff when we just don’t know where to turn. You save our bacon! Becky: For jokes and Yaaaaasssss. Also for being awesome! Brett: For guitar tech talk and music discussions! Cholie: For laughter. Endless Laughter. HAHAHAHA Chris: For continuing to fine tune and check my skills as a barista! David: For so many jokes it’s insane. Also for believing in my ability to achieve at school! Diane: For discussions about volunteer hours and so much note taking at the huddles! Erin Dion: For laughter and keeping it real! You’re the best! Erin Morris: For laughter, jokes, and hugs! Julia: For being so easy to joke around with one second, and then being so easy to be serious with the next! AND I’M SORRY I SPILLED MILK ON YOU! Kyle: For talking about music, zelda, video games and gear nerding out! Mark C: For the jokes.... all the jokes. Mark H: For the guidance, jokes, and being an awesome supervisor. Matthew: For always being such a nice guy! You rock! Shea: SHAKE AND BAKE! For just being a joy to work with every month. Also for water drinking

shenanigans. Stephanie: Why are you so darn good at drawing signs? Either way, the shop looks awesome cuz of you. Also, your jokes and jabs are always hilarious! Even at my cost..... Steve: For being our fearless leader, steadfast in navigating us through these crazy times and for numerous one on one discussions. Victoria: For all of the help with the internal service line! Without your input, I don’t think I would have been able to get it where it is now! Doug: DIGGITY DOUG! You are the dude. Thanks for always sharing a laugh. Even if I am always at the top of “the List” Alex: For working hard on your training and being a stand up dude! Sarah: For jokes, working hard on training,and just yeah! Bailey: for jokes, working hard on the training and having such cool clothes that I waaaaaant. Angela Watts is lit up for: Patrick LaGory: Sir Patrick was reading up on one of our Olive Oil information pages, and found a little boo boo. Great catch Patrick! Laura and Rebecca: Laura caught a questionable mail order, and had Rebecca call the guest about it. The phone number was incorrect, but Rebecca found the correct number and fixed the order before we shipped it out. Great job ladies! Todd Christopher: The Todd felt that we needed a little protein boost, and served us some of Zingerman’s amazing Cabot cheddar. He even let me know about the waxy outer coating. Deeeeelicious, and just what I needed to get me through the last hour of this wintry day. Thank you! Catherine Chansard: We’ve had Catherine on her toes all day today, and she’s done nothing but give us awesomeness, help, and smiles all day. I seriously don’t think that we could’ve gotten through this crazy Monday as well as we have without her in charge. She is a superstar! Val Neff-Rasmussen: We noticed that there was a little issue with the new secret codes in some of our catalogs recently sent out, and Val pounced on the issue, ripped it to shreds, and quickly gave us a solution for our hungry guests calling in for new orders. Thank you so much for your help, Val! Ashini: I had to ask a lot (A. LOT.) of questions yesterday with a few order issues, and Ashini helped me out a ton! I love the patience, the knowledge, and how friendly she is in answering all of my questions! I always feel bad asking questions to the busy shift leads, but they never seem like I’m a bother. I ALSO love all of the fun code green emails she comes up with. So creative! Thank you so much, Jen k: Jen K, you did a fantastic job on the Rugelach tasting today! I love all of the information you gave us, and the rugelach was delicious. Thank you so much! Harlowe: Harlowe is a true super star. He’s

always smiling, even when sick, and always so enthusiastic, helpful, and always goes over and above, going the extra mile in everything he does. I really am glad that I get to be part oft his crew with you! Thank you, Harlowe! Daniel Ackerman: Daniel is on his toes today, literally AND figuratively! We had a wrong number call, and without missing a beat he asked if they’d like to order anything from us while they were on the phone with him. Quick thinking, I love it! Thank you Daniel! Karen G: Karen did a fantastic job with the peppy Peppermint bark today. Thank you Karen! Jen k: Jen K is a serious miracle worker! I honestly could not say enough about how she knows how to fix all of the little bugs I’ve been coming across. I think she’s hiding a magic wand somewhere nearby. Thank you so much, Jen. I really appreciate you! Catherine: Catherine is the jewel of the call center. She works well with everything and everyone, and shines her beautiful smile no matter what. She is such a great help! Thank you so much Catherine! Cole : Cole had a bit of an issue with a guest’s credit card information. He was super patient with the order, and with a little bit of magic, he finally got the order through. Great job, Cole! I know she appreciated all of the effort and service that you gave her, and I appreciate it too! Thank you! karen g, cole, and karen l: Cole and my two Karens did a fantastic job today, giving great service to all of our gift givers and hungry guests. Great job, guys! harlowe: Harlowe is the man! He’s bringing up our energy, telling jokes, he did a fantastic olive oil tasting this morning, and even doing a little accupressure! I’m so glad I get to work next to him today. Thank you Harlowe! Cyn : Cyn is such a sweetie! She brought in bagels and cream cheese for the crew. SO thoughtful! I am going to need to start wearing stretchy pants soon if she keeps bringing us treats. Thank you so much, Cyn! Betsy Carroll is cuckoo for: Spike Oliver: Spike saved us! We send out gifts to our vendors around the holidays to thank them for their services. I was tasked with facilitating that process and I freaked out when I looked at the calendar and how close it was to Christmas! I quickly emailed Spike with a doc of our vendors and our budget and Spike was like \”No problem!\” He got right to work on it and took care of everything. It was a completely stress-free experience! Thank you, Spike for jumping in and helping during your busy work day. You saved the day! Blake high-fives: Siena: Siena was uber-helpful at the host stand today! Chris Glasow appreciates: Becky: Always willing to step up!

Kyle M.: Always high energy always engaging Brett: Fun science experiments in the back! Doug: Master of accomodations Adam: Pick up after my messes! Charles cheers: Gail: Gail always goes out of her way to ensure service is top notch. One of the reasons why I keep coming back <3 Ciperez is zany about: Micah Hood: I am very impressed by how fast Micah adapted to working at the Bakehouse doing the bagel shift. He seems very professional and serious about the job, while still keeping a positive attitude during his shifts. Salute Micah Denise Alekseev digs: chad: Chad handled the first call of a busy Saturday like a rock star! When the guest insisted UPS would deliver to a PO Box in Alaska, Chad came up with mailing it to the recipient’s work address so that it would remain a surprise. Way to be creative! Diane Amerman is sweet on: Cholie: I always enjoy our heart-to-heart chats. You make me smile! Mark Hippley: Thanks for your consistent generosity in offering help to all of us in every way possible. Becky Vickers: Thank you for the Perfect 10 pourover in my new Christmas mug. Delightful! Asa Wilson: To our unsung hero in BOH. Like a sentry, always there, perfectly doing his job of roasting that our success relies on. Thank you. Brett Hoskins: I truly appreciate your willingness to weigh and deliver the goods for another success story for Rockin’ for the Hungry. Thanks for the autograph! David Marshall appreciates: Erin M. and Stephanie: Beautification of the cafe. It looks awesome. Cholie: For making it through November with a brave face on your face. Steve: For building a company I can be pretty proud to represent. Mark: For talking me out of cutting my hair. Erin D.: Fro redoubtable thoughtfulness. My world wouldn’t be the same without you. Meredith: Great hugs and work on the lending library. Diane: Puppy Chow! Chris: For braving the final front ear of espresso machine maintenance. Ari: The Hope Star. Mark: Vulnerability and excellence Diane: Making the coffee co. a nicer place with your sweet disposition and patience Steve: For permission to work Erin D.: For being so darn entertaining Sarah: For teach-ability on an early morning M&G: For supportiveness

Erin M.: hugs, dances and voracious work ethic Meredith: For illuminating the world. Thanks for that. Julia: For forgiveness when I get your name wrong. Also for being a snazzy dresser who’s good at her job. Dave Wurtsmith says “gracias” to: Dave: My name is Dave. The other day, I was buying a Dave’s Veggie Sandwich at the Bakehouse, and the guy who checked me out at the register was *also* named Dave. Such a fortuitous alignment of Daves! When I mentioned this to him, he thought it was pretty cool, and gave me a bacon-donut just because I seemed like a good guy. It was extremely delicious! Chris Melcher: Chris bought a bunch of different cheeses from the Booty Bin, and encouraged us, her podmates, to sample them all during our evening meal. Not only was this very generous on her part, it allowed many of us to get our first taste of several varieties of Zingerman’s Creamery cheeses. Thanks so much, Chris! M Fooy: My friend Rob had always been a little skeptical of Ann Arborites’ love of Zingerman’s; he jokingly described it as \”cultlike\”. But after I sent him the 20% off coupon, he decided to try it out, and was really impressed with how nice Merritt and Steve were to him on the phone. He enjoyed speaking with both of them, and seemed open to the possibility of ordering from us again. Way to go, Merritt and Steve! Erin Dion adores: Doug: Lovin’ the vision. Love working with you, thank you for all that you do! Adam: Thanks for always setting Jefferson aside for me! Meredith: Lunch was lovely. You’re lovely. All the hugs and giggles! Crystal Carrow: I like your face David: I just never get enough banter with you. Ever. Mark: Dinner in January! I will make this happen because you and Jackie are the whip! Erin M.: I miss you. There just hasn’t been enough of you in my life lately. Stephanie: You make me smile. And I like you. Julia: So happy I get to work with you because you giggle a lot, and that’s cool. Julia: I absolutely love that you’re bamboo. It is a constant reminder for me too. Thank you so much! The entire retail staff: I’m gonna need to use the grinder... a lot. K thnx, luvya Bailey is bonkers about: Mark and David: Thank you for helping me figure out how to send appreciations even tho I’m blocked from Zingtranet at the moment. You guys rock!! Adam: Thank you for showing me the ropes on how to send appreciations (and how to make $$ from it) And also for being so nice to this newby!

The Erins!!: Hi ladies! You rock, you’re so sweet and I’m excited to work with you more! You’re positive and supportive energy is much appreciated! Julia: Thank you so much for always having great energy and for getting me to stretch and drink water during my shift! Stephanie: Thanks for showing me how to close and for your positive and supportive energy! Cholie: You are always so sweet and you give the best hugs!!! Literally! Thanks for being awesome! Coach: I love how positive you are and how you always take everyone’s opinion into account! Chris: Thanks for all the great training and for the awesome jazz music! Erin Morris is mad about: Becky: Thanks for swapping shifts with me and making it so easy! You’re helpful and sweet! Julia: For steadfast quirkiness, work ethic, and awesome convos Stephanie: for handling all the remaining holiday signage and decorating with APLOMB David: for wearing the coffee order hat while I was gone Chris: for scheduling grace Coach: for unwavering good energy Adam: for coming into his morning shifts and immediately jumping on the checklist! super helpful! <3 Becky: Thanks for being flexible and helpful about switching shifts! <3 David: I super appreciate your google searches. They make my day better when I stumble across them. WHERE IS THE SUN RISING RIGHT NOW indeed! Julia: Thanks for helping me break down the boxes I was cleaning out of the bathroom. You made a big task much easier!!! <3 Matthew: Every time you come back from a trip, I’m reminded that your energy is so important to the shop. Thanks for being here, we LOVE you! Mark: For every tiny caring confrontation that is more caring than confrontational. I appreciate our communication! Steph: For tackling the merchandising beast. It is MUCH IMPROVED already, and we are all grateful! Erin D: I’ll miss your glittery eyelashes and bubbly energy behind the counter, but I’m super happy for your new adventures in demoland. Victoria: For supplying all of us with all our numbers and always doing the dirty work to look into them. You’re amazing! Diane: For being such a sincere person and letting us know what’s on your mind in a polite, positive, honest way. It makes us better! Ari: For caring so much about our shop and always looking out for ways we can look and taste more exciting. I’m grateful for your energy and eye! Coach: For another great retail meeting, for treating us like family, for working so damn hard. We love you! Stephanie: Thank you for looking out for my big

dumb spoon! Ethan Ketner gets a kick out of: John T: A big shout-out to John T for the outstanding service given to a guest in the FP today! Way to go the extra mile, which made the guest very happy, Keep up the great work, Emma, Mason and John B: Thanks to Emma, Mason and John B for all the great teamwork today! You all rocked it out. Jesse M: Thanks to Jesse M for staying on top of ungreeteds and bringing great energy to tables! Keep it up! Jami Hull: Big thanks to Jami for all the great teamwork throughout brunch with the fireplace. I really appreciate all the help! Eric: Thank you to Eric for all the support and great teamwork in the FP today! You rock. Fran’s a fan of: Amos: A guest ordered an amaretto sour. She did not want the egg whites and bitters and ordered another drink instead. After I explained the situation to Amos he offered to go and talk to her and see if she wanted an amaretto sour w/o the egg whites and bitters, He wanted her to get the drink she wanted, even if she felt uncomfortable asking for it. She was so happy, and I really appreciated that Amos took the time to talk with the table and make things right! B Shannon is sweet on: Ashini Harris and Kelly Schmidt: I can’t express how happy I was to be not only referred to as a Jedi today by Kelly, but also as a Green Lantern by Ashini. I just... I don’t even.... I have spent my life wishing I was either of these things... You seriously made my day! Jen k: Jen is such an awesome person to have around. There really seems to be no problem she can’t handle. She even made sure to get me to lunch on time, which may seem like nothing, but it’s really gratifying to know that she is looking out for all of us, no matter how small the issue. Thanks again, Jen!! Cathy Crews: Cathy is great. She’s hard working, funny, witty, and a general treat to work with. It’s so nice to work with someone who not only gets the job done, but also has the same sense of humor that I do. Here’s to more fun at work! Thanks so much Cathy! Lizz Wilkinson: Lizz has been on a call for over a half hour, and she has been providing an amazingly astounding level of service! She’s poring through the catalog, helping a guest place the exact perfect order that she wants, and taking the time to go the extra mile to learn a little bit about the products that she’s selling! They’ve gone from the coffeecakes to the cheese of the world and everywhere in between. The guest even said that was the best phone order experience of her life! Super Kudos, Lizz! Jess Hutchinson: Jess is so awesome, she’s always there to perk up my

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spirits when my energy flags. I wouldn’t be able to make it through some days but she makes sure that I make it with a smile. Thanks Jess! Let me know when I can grab you that cuppa joe! Jen K: Jen K is a great leader for this room. This morning, when there was clearly some stuff on my mind, she took the time to talk with me, aside, and make sure that everything was OK. I’ve had lots of jobs and not ever had someone above me care, other than concerns towards how my well being may affect productivity. It’s really and truly great to know that our well being is looked out for. Thanks so much, Jen! Jackie Evers: Jackie is a savior this morning, going around and checking all of the ducts to get the AC working correctly. It’s thick as a brick in here and Jackie is making it much more seasonal! Thanks Jackie, SO MUCH!!! Dan Ackerman: They’re chilling, they’re descriptive, they will keep you on the edge of your seat and make you fall in love all over again--yes, we’re talking about Dan’s amazing prose in his Code Greens. It’’s one thing to send out a company wide compliment, but to do so with such style and diction is a great accomplishment that even Mr. Strunk and White would swoon over. Here, here, Dan! Here, here, Dan! Cyn: Cyn is such a thoughtful coworker. This morning she has continued her food experiment (If she brings in food, will we eat it?) and is finding out that yes, yes we will. It’s such a great treat to come in to a delicious bagel breakfast! Thanks Cyn!!! Ashini, Angela w, Cathy c, Jen k: Yesterday was a true showing of the volume that the holiday will have in store for us, and I have to say, despite all of the warnings from on high I was still slightly under-prepared for the shoe to drop. As it turned out it was a record breaking day for us, and I really could not have made it through without the help and support of the Captains and Jen!! You guys are amazing coworkers, and I\\’m thankful to be working with you! Val Neff-Rasmussen: Val is such an awesome and helpful coworker! Yesterday, in the throes of an inbound-call hurricane, a guest had an odd request-how many pounds of Stilton should be ordered to obtain an entire wheel? Val snapped into action and scoured the cheese room to find out the answer for us. The results were spectacular, and the guest was impressed (in more ways than one) by the answer! We couldn’t have done it without Val! Thanks so much!!! Julia Coron appreciates: Elizabeth: Elizabeth from the bakehouse gave the coffee co staff a HUGE PLATE OF CINNAMON ROLLLLSSSS!!! they were warm, and gooey, and just the best. She had too many and wanted to share. THANK YOUUUUUUUU Erin Morris: Erin M organized,stocked,and broke down all the boxes and cleaning items in the staff bathroom!!! there is so much more space and looks

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beautiful!! Stephanie: I just like working with you! Mark: For always being a constant resource for coffee info, constructive communication and feedback. Erin M: For keeping tasks on track and for organizing the staff bathroom! it looks sooooo good Erin D: I just like working with you always. Bailey: thanks for coming over to the coffee company! Adam : Thank you for letting me take one of your shifts!! I APPRECIATE YOU! J Hutchinson hollas at: teri laeder: Teri is a stellar listener and always there to brighten our day! Thanks for being our most fearless leader of all! harlowe shannon: Today was a doozie, but a good sense of humor (namely Harlowe’s) kept me afloat. He wasn’t my captain, but he was no less an admirable leader. Ahoy! Salute! J Matson is pleased with: josh madden (jmadden): A big thanks to Josh for sharing is Australian classic, comfort food: Vegemite. It’s really tasty on buttered toast. He always knows how to liven up the room! So glad you’re part of the team jessie janicek: Thanks so much to Jessie, after I had a bunch of things to edit he brought me some water! Jon Bower salutes: rh staff: To the entire Roadhouse, Thank you all! The past 6 months have been filled with a wonderfulness that only the RH could provide. This truly is a special place. As I leave to LA for Graduate Film School at USC, the positive impact of the RH will always be remembered. Never have I been blessed enough to work in an environment so loving, supportive, fun, and, most of all, kind. From day one, when I couldn’t even hold a tray, until now, the kindness each and every Roadie has shown to me during each and every shift-- whether in a simple smile or an Extra Mile-- will never be forgotten, and will remain in my heart as a prime example of how I will aspire to act for the rest of my life. Best wishes, forever and always, Jon Bower :) Joyce Peoples <3s: ricky mccoy: Ricky was a great example of leadership today as he dealt with a difficult situation with a guest. He kept his calm and really took charge of the situation, all while continuously giving the guest great service! Thank you Ricky Teri and Kaile: Kaile and Teri stayed over to help the nightly change over and I appreciate their help! Thank you ladies! toni morell: We wrote down holiday wishes in November all staff and Toni just hand delivered some delicious Michigan honey to me today! I love it!

Jennifer Schlicht is smilin’ for: Melaina and Boona: Boona for valiantly saving the Odwalla delivery man from his truck; Melaina for recounting the incident for a Code Green that *still* has me smiling! J Ticknor is tickled about: jenk: Jen K has been an amazing shift lead today (as she always is) but is being pulled in 20 different directions and yet is still finding a way and the energy to give great great internal and external service. YOU TRULY ARE A ROCKSTAR!! katie holt hearts: felipe: Felipe was helpful tonight even though I was getting in his way often. Thanks for your help! chris roberts: Chris Roberts was a big help tonight by bussing some of the tables in the bar when I was busy. peter: Peter helped me with most of my sidework including cutting all the butter needed. Thanks Pete. jon bower: Jon helped me so much tonight. I am beyond thankful for the shifts I work with him. <3 grace carey: Grace really helped me tonight by bussing tables. Thank you! carly (manager): Carly was a huge help in the FP, I appreciate it so much as I was in much need of her help. Kristie Brablec is beaming about: Mo: Thanks for the impromptu meeting, you’re my fave. period. Toni: Chats with you make me happy. Ryan: Thank you for the work on the xtra mile shirt. Ron: Thank you for all your wild wisdom that you pass on to all of us at Zingnet Jeremy : Thank you for being my co-presenter at PG the other day, way to jump right in with both feet! Steve M.: Thanks for all the kind words and I can’t wait to check out those SOP’s. Sallie: I’m so happy to work with you. May your energy never fade. ZMO : I miss you guys. PepÈ: I love you and your tiny dog ways Sparkles: I miss you buddy - post holiday we need to have coffee Rick is rocked by: EmH: for coming up with a kanban system for milk in the ND Mike and Co: for thanksgiving, it’s better every year and this year was a ginormous f*cking year Bill R: for work with EM policy Annie, Bill and Izaak: for going through an amazing number of applicants Dave and Laura: for going through amazing number of applicants Jen Riddle: for providing a lot of time at the Deli this month Terra: for landing so many enourmous events Lynn and Carole and Jenny: for a great vision

planning meeting Dave and Laura and Ciera: for under :10 minute sands Andrew and co: for a lotta latkes CONGRATS to Courtney on her wedding Kieron Hales sends hugs to: The officiant at todays Wedding Nagy, was in a car accident and was unable to marry the couple. Maya calmly called Kieron and Tabitha for Help. She then calm James Christie to see if he could help. Within minutes he arrived suited and booted ready to go. On arriving he made the whole group ourselves include feel so calm. He ready through the plan once and was good to go. He married the couple like he was always meant to be the officiant. I am sure 90% knew nothing had happened it was seamless. James then calmly left and went to his shift at the RH and Maya continued on like this was nothing. what a great pair. Maya and James you are the north star. thank you both. K Malone gets a kick out of: ZPG: Great ZPG meeting this morning, thanks for inviting the seasonal folks. Great information and wonderful modeling of the Zingerman culture. meredith: Meredith found me a computer workstation that I could use in between ZPG and Ari’s Managing Ourselves class today, so I could print something and respond to an email. Thanks, Meredith! chris melcher: Chris put cardboard dividers in the box of holiday cards so that it is easy to find the Christmas ones, other holidays, etc. Makes finding the right card much easier and take less time! sean hartwig: Sean did an amazing presentation of Cheese 101 today. Great cheese, great information! Thanks, Sean Ksniderman: Kaile knew I had heard raves from a guest about the Portuguese Tinned Squid P-SCA and she saw one come into the Booty Bin and pulled it for the pod to try. Thanks, Kaile, great food exploring for all of us! chris melcher: Chris made her famous Dutch Apple Bundt Cake from an old recipe, to which she adds more apple and more cinnamon, uses eggs from her own chickens, it was not only fabulous but was still warm when she brought it in! Thanks, Chris! pattie: Pattie followed up on my question about getting better lighting in the parking lot, and tonight it is lit up like daylight! Makes walking out at midnight much more inviting! Thanks, Pattie cam and kaile: Cam and Kaile gave me great support on a difficult Code Red yesterday. Really looked out for the guest. Thanks, guys! jjanicek: Jesse was an awesome Captain for Pod B on Tuesday! Thanks, Jesse Kyle cheers: Mark Cohen: Thanks Mark for being a top-notch worker, you know how to get the job done! And your tales from DQ are always enlightening Andy: Andy! Thanks for helping me out with the

SOP work and for all that you do, the list is too long so I’ll leave it at that. Doug: For being the Dude of the Coffee Co. Your enigmatic ways have left us all mystified and wondering what hasn’t Doug done? Seriously, thanks for everything. Steve: For being the man with the plan. Thanks for all your guidance and input and for keeping food on the table. Brett: Thanks for being yourself, I know it doesn’t sound like much but you’re a huge help and can definitely handle any Road Warrior challenge that’s thrown your way. Your wit and candor will always be welcome at the warehouse. Asa: Thanks for your tireless work man, I know it goes without saying but you really work harder than anybody. Don’t know what we’d do without ya! Chris G.: Thanks for all the espresso talks, I feel like I learn a little more every day, plus you really know your stuff! Kelly high-fives: kurt richardson: I overheard a conversation Kurt was having with a customer and he was giving them great service! He was listing ingredients in different products, telling them about the ZCoB, and I heard him say something like “oh no I have as much time as you have” to the guest. Great work, Kurt! Keep it up! cmelcher: Chris just helped a customer A TON by adding in orders, changing addresses, updating the order AGAIN, and doing everything she could to make the order perfect for the guest. Over $1,500 later and the order is finally done! I’m sure the guest was thrilled to have such great help as she was having trouble doing this order online. Great work!! Lauren k is krazy about: Rico: Rico made me a cafe drink while training to be a barista in the Next Door. He called up to the merch office and asked the group what they would like. It was very thoughtful! Thanks Rico! lbaker thanks: todd christopher: Todd recommended that I apply for one of the CRM positions. I am working on my first solo shift and I love it! Thank you Todd...your are AWESOME!! lydia brown hearts: bakehouse & creamery: shoutout to the bakehouse for creating the fluffiest raspberry cosmic cake I will probably ever have the pleasure of eating. it was actually so large and delicious and rich that I had to split it with my roommate. also, I had never been in the Bakehouse before and it was large and warm and welcoming. 10/10 catherine: Catherine has been an excellent Pod A/B captain this morning, fielding questions from podlings practically every other minute. kurt richardson: today was Kurt’s first day and they took a couple of super complicated calls and

handled them like a pro! AND even the Last Call of the Night 10/10 good job Kurt mmdaniels: a code Green for Malaysia who took two super hard phone calls tonight/today and rocked them like the rockstar she is. 10/10 zmo: 10+++++ You guys are awesome .... A heartbeat takes too long - I would recommend ZMO in a nano second! Cheers! ltasker: Lukas assisted me in locating a bandaid for a papercut I suffered, and while I was recovering from my grievous injury, took a difficult CRM conversation. jsmiedendorf: Jeremy is a true All American Hero for heading the Midnight Crew Rico: Rico heard me yelling to Todd \”I just want to make a sandwich!\” and offered to slice my bread for me. Then I made a peanut butter sandwich. 10! Thanks, Rico! Lionel tips his hat to: bbonner: Brendon got finished working over in the Bread department at the Bakehouse, then asked if he can help delivery because he saw we were crazy busy. He stayed for about an hour helping us catch up to finish for the night drivers. He didn’t have to ask or stop and help us. Thank you Brendon. Great example of Great Service to your co-workers on the largest day of the year. Larry: For coming in early to help the Bagel crew out on our largest day of the year Micah: For doing a great job double checking the bread. Your eye for detail is great. Thank you for working for the Bakehouse. Josh: Thank you for bagging well over 3,000 rolls and buns. Great work. Shannon: “Come on, man. Come, man!” Do I have to say your the “MVP” of the Bagel Crew. Every team would like to have a MJ or a Steph Curry, but they don’t have them. We have an All-Star in you. I can’t thank you enough for all the hard work that you do. A 1,000 Appreciations to you my friend. Dan: Thank you for staying later then you’re schedule shift to help us out on the largest day of the year at the Bakehouse. We don’t call you “Dan the Man” for nothing. Israel aka Christian P.: Thank you for Staying late and helping out the Bagel Crew. “Hann Hrbor, Son!” Lauren K is raving about: monet: monet gave the spiced pecan man glitter on the outdoor chalkboard. A few internal staff members said how good it looked. Thanks for figuring out how to get glitter on there! He looks at one with the universe with his shiny pants and gold tooth. Larry Robillard applauds: Justin Pisani: Thanks for all your hard work with ZMO this Holiday Season, you killed it! Dustin Schultz: Thanks for always making sure that the Delivery department is set up for success Zach Armstrong: You’ve been doing a bang up job

and becoming a leader on our shift. Nice work! Gary Cummings: Your positive attitude and smile has been a welcomed addition! Billy Powell: Your energy and laughs are contagious! Sam Maynard: Always there to lend a helping hand, really appreciate the teamwork Chris Johnston: Thanks for always putting in an extra effort and helping out this Holiday Season Sara and Ally: Thanks for showing me how the get my scone on, had a lot of fun! Bread Dept: You guys have been rocking out the breads this Season and they look great! Alise and Melissa: Thanks for all the great communication between our night shifts, it is greatly appreciated Lo and Cleaning Crew: Awesome job guys, the Bakehouse always looks clean and ready to Rock! PG: Can’t believe it’s already been a year for the Staff Partners. Thank you for the opportunity and guidance! BH Managers: The teamwork within this group is unlike any other! Frank and Amy: Thanks for the Holiday Meals, they are very much appreciated and give us a chance to eat and celebrate together ZMO: Thanks for the Pizza! BH Service Office: Thank you for all your hard work and patience with us! Justin pisani: Justin has really stepped up this Holiday Season. He’s been a huge help with Mail Order this Season. Justin always makes sure that the loading areas are blocked off to ease loading the orders. Almost always, if ZMO is two trucks worth, loads up his truck when he gets back from his route and deliveries the second half. Thanks Justin! Rico Womble: Yesterday while picking up empty racks after my delivery, I was sorting the racks by color as I was putting them on the truck. I guess Rico must have seen me because I got to Mail Order today and all the racks were sorted by color. I saw Rico and he said he saw me sorting them yesterday, so he sorted them out for me before I got there. I really appreciate you Rico! Loren Rowry is wowed by: Boona: Basic Food Safety! Thank you so much for setting up an evening class for our new night crew staff. Making the morning and even early afternoon classes can be very challenging for midnight staff and we really appreciate you going out of your way to offer an alternative for us! LWiykovics is wild about: Chad Gallant: Chad did his first tasting today and he nailed it! He did a lot of research and found out about the other company’s product, along with ours. He was very informative and shared all the information he found. The product was laid out very nicely and he was ready for us. Thanks much Chad, you did great!

Mike Baptista sends a shout-out to: Chad Hayes: Thanks for the great insights and training! Jackson: Thanks for getting a sign up for tongue, we’ve sold more since than when I began here at the Deli. Jordan: Thanks for writing such a long and meticulous list of needed dry goods signs. You rock! Matthew Bodary is bonkers for: Erin M: Thanks for your kindness and warmth and always checking in on energy. Bailey & Julia: It is great to work with you again! Welcome to the Coffee Co! Diane A: Thank you for always going the extra mile for our wholesale customers. You get dozens of requests a day and amidst the chaos you handle each and every one with kindness and grace. Mark H: Thanks for stepping up and helping out through the CO2 canister chronicles. Victoria F: Thanks for always helping out with equipment arrivals and keeping us organized! mfooy is fan of: shanell smith: Many, many thanks to my amazing captain Shanell, who has extremely helpful and supportive while I was dealing with a very difficult caller, as well as managing the myriad other strange issues that came up in Pod B today. Thank you so much, Shanell. Mark Hippley is over the moon for: Julia C.: For conquering Mount Coffee. Thank you for putting that massive order away. Stephanie B. and Erin M.: For all the sparkles and the jangles that are here and have yet to come. Your decorating abilities are nothing if not cromulent. Adam L.: for helping with the clean up on Aisle 7. Lots of glass and he was a huge help. Andy T.: for being a great sounding board and resource. You are treat to have as a co-worker. Victoria F.: for being so patient with all of my questions as I learn new processes. You da best! Doug N.: for being amazing and stellar and working with my schedule. Thank you so much. Randolph: Randolph from the Creamery noticed that one of our Vans had a dome light left on. He very kindly called us to let us know so we could rectify the situation. Thanks Randolph! Meredith Nicholson is sweet on: David Marshall: Fine! It’s fine and like thank you...and stop talking! Best interaction ever. Thank you for making me laugh so hard I cried. Erin Dion: It’s always a good day when I walk into Coffee and you’re there. Meredith Davis: MEREDITH! Brett Hoskins: You and your sass! You’re like the awesome little brother I never knew I wanted!

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Mike Sarowski salutes: Sallie: Sallie continues to do an excellent job supporting Maker Works, and consistently asks if she can be of service in other businesses such as ZMO. Keep up the enthusiasm! Fahim Al-Awadi: Fahim has jumped right in at Maker Works, including attending the weekly huddles when he can. He’s also attacking his passport classes with a vengeance! Nicely done! Morgan Shatz is giddy about: Ally Martin: You are so amaZING. Thank you for welcoming me to the company and for all of your help. I’m excited to work everyday thanks to you! Mike Smith nods to: brandon: The other day, Brandon gifted me a couple of awesome Zingerman’s shirts; including the ultra-rare , “Come Smell Our Dairy Air” one. On top of making my day, it made me feel welcome and a part of the team! nancy l luvs: bakehouse & bakeshop: I do not believe I have ever had a better pecan pie in my entire life. And I have eaten a lot of pie! :) My bf was a bit more explicit and said it was the best M%(#%@ F@&!^% pie he’d ever had, AWESOME job Bakehouse!!! from the delicious and fresh pecans and gooey loveliness of the center to the absolutely perfect pie crust. Deeelish!!!!! Cholie’s tickled by: Becky: Way to show those vents who’s the boss!! Go determination! Diane: Thanks for bringing Puppy Chow into my life!! It has been most improved!! Julia: Thanks for helping with getting me out of a child care bind! Erin Morris: You came back and that makes me happy! Bailey: Your hugs make a cold day warm and happy!! Chris: Your jokes are the best worst thing ever! Erin Dion: You have a wealth of knowledge that I love tapping into! Nicole Robichaud’s dazzled by: Ian: Thank you for creating new box layouts on the fly! Pattie Lambka sends Xs & Os to: Teri Laeder: Teri made a quick swap of products for the guest who had this to say about Teri’s terrific service: Hi Teri, thanks soooooo much! It’s a gift and will mean a lot. I appreciate Zingerman’s fantastic service - thanks again. regards, Every 1 Rita Barnard is beaming for: bgratopp: Early Monday morning I saw Betty scrapping a lot of windshields off before the night crew left the building after a

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very long shift. Really thoughtful Betty! jatlee: It was brought to my attention that the 2 outside lights at the entrance to our building were not on. I contacted J and in a few hours he had them fixed and ready to light the night. Thank you J. jmason: One of our holiday workers needed a jump for his car and John Mason asked me if he could help. He went right out and got the other car going. I know Anthony was grateful. klove: A guest came in yesterday and needed to drop off a heavy case of mugs that neither of us could lift so I asked Kyle to help and without hesitation and with a smile he went to her car and carried the case in for us. Thank you Kyle. You are always such a help.

servant leadership by helping the front line staff with assisting guests, buying coffees and having a very positive attitudes towards in helping whenever she can. I appreciate Erin as a valuable asset to the creamery and also to the Creamery success as a whole. Thank you Erin.

Rblaisdell is delighted with: awatts: Angela has been doing so wonderful as my captain, oh captain! She has been so understanding, and so patient with all of us here at Pod D! Not only that, but she is definitely someone awesome to just chat with if you’re feeling chatty! Jsmiedendorf, jkonieczki: Smie and Jen K are absolutely amazing. I was pretty shaken up once I got to work, and first thing out of their mouths were \”are you okay?\”. Thank you for being some of the most caring, and thoughtful people, right along with the whole ZMO crew. Jkonieczki, heavenly martin: Heavenly and Jen have been there for me these last couple of days, and these ladies are just absolutely outstanding. I appreciate every single thing they have said, and done for me. You guys have brought me joy when I just have felt horrible.

Rebecca Vickers is cuckoo for: Julia: Working with you is always a joy! Thank you for having great energy. Go aries! Cholie: Even on bad days you’re amazing. I appreciate all the yarn and craft talks. David: You’re a rockstar at constructive criticism. Thank you for making me better every day! Adam: Thank you for dealing with all my sass everyday and taking it like a real champ. YAsss Stephanie: As always, everything you do looks amazing!! You’re like a holiday fairy that leaves a trail of holiday cheer.

Randolph Fitzpatrick’s zany about: erin reed: erin repeatedly demonstrates servant leadership by helping the front line staff with assisting guests, buying coffees and having a very positive attitudes towards in helping whenever she can. I appreciate Erin as a valuable asset to the creamery and also to the Creamery success as a whole. Thank you Erin. Barbie Keagle: Thanks for being overall awesomeness and having really great best friends Aubrey: Thank you for being very supportive of me and her staff overall. You are very generous and it is appreciated. Tessie: Thank you for allowing me to merchandize the shop with you. I love “fluffing” The shop as you affectionately call it. Roxanne and Barbie: Thank you a thousand times for helping me minimize the waste of Gelato after my unfortunate mistake. Thanks to you both, what could have been a huge loss turned into a minimum. erin reed: Erin Saved the day for me in the retail shop. When a group of Bake class participants came in looking to shop. Being the only person in the shop at the time Erin immediately took action to assist me in helping all the guest and fielding questions, actively sampling and giving really great service. erin repeatedly demonstrates

rh appreciates: whoever made the cobbler!: They loved the cobbler! Russell Pfeifer Jr jumps for joy about: Laura Wiykovics: I had asked Laura about the Raye’s mustard and She actually surprised me with a gift. Thanks a Bunch Laura P.S. Pod A has the best Captain!!!

Stephanie Bland <3s: Andy Tankanow & Kyle Moon: For helping out with the Holiday Gift Box display. Couldn’t have done it without you. Chris Glasow: for working crazy hard to develop our training program. Our newbs are integrating perfectly. Erin Morris: for being my holiday comrade. Thanks for making this season go so smoothly while also being good fun. Cholie: for a positive attitude that never quits. You are a beacon. Julia: for not being named Julie. Erin Dion: for two years of sunshine and laughter and loyal friendship. You will be missed like no other. Love you!!! sbrewer hollas at: Pod B 11/25/2015: Today though it’s been a kind of slow day for my pod (Pod B) we’ve kept up great conversation and they’ve helped me out a lot on my first day on my own! Debbie is an awesome and enthusiastic captain, she’s given me so many shortcuts and cool ways of doing things! Russel was talking about awesome food today and the foods he makes at home for his family. We’ve all passed the time well as a team! Happy Thanksgiving!! scowger is ga-ga about: Laura Baker: Had a long order with Guest over the phone, requested Nutrition facts on a lot of items, luckily they were here on the shelves - a few of them weren’t updated in their PSI’s. Laura stepped

up and helped me by retrieving the items for me so I could better assist the guest and not leave the phone. She did not hesitate or roll her eyes when I would scribble a new product down and was very patient with me. I really really appreciate it. shanell: I was desperately jonesin’ for a soda. Coke to be exact. I only had one thought in mind during this slow night. I MUST FEED MY ADDICTION. Sadly, I only had $0.85 on me for the machine. I thought coffee would replace this mighty need...I was wrong. Each sip was a cry of agony as I am not a coffee drinker. I was desperate. Then, Shanell came to my rescue with not $0.40, but $0.50!! It was like a ray of hope came beaming from this woman, she heard my cries for help and reached into her beautiful coin purse and presented me with salvation. Thank you, Shanell. Thank you. Lat, Kathy, and Brent: So, I get migraines about twice a month - tops. When I walked into work it started to kick in. I was dealing with it, but happened to mention it while waiting for a chair to open up in Mail Order. Standing with me were Bryant, Lat, and Kathy. With their help, they convinced me to not wait a moment longer to grab my medicine from my car and stop the migraine before it got worse. I was more than willing to wait until a chair opened up, but their quick thinking might have really helped me. So while I’m still waiting for it to kick in, I really appreciate their persistence and care for me. It really made me feel accepted by my coworkers (not that it’s been an issue). Kaile, Todd, Cam, and Mitch: Kaile, Todd, Cam, and Mitch are wonderful people who offered reassurance, laughs, and any help they could to me while my anxiety was kicking in. They might not consider it much, but it really helped me get through the night. Mitch: Mitch has taken note about how exhausted I am and brought me an energy drink today to keep me going through the night! Thank you!! Ricky: After a couple days of dealing with an order that was much too difficult for someone in my position - Ricky stepped up and took over the order and the guest with grace and poise. He is being very patient and understanding and just so amazing with this. I don’t even know where to begin to thank him. Julia : Julia is one of the sweetest girls in the world, who wears her heart on her sleeve and is always smiling. She provides great service to our guests through laughs, patience, and diligence. She deserves all the praise and respect that anyone can provide. Stay Golden, Julia! Steven Mangigian is gushing about: julia coron: i love the energy you bring to the staff and you are a great new addition to the team! thanks!! stephanie bland: bland, GREAT work on getting the retail space ready for the holidays!! erin morris: erin, you DID end up staying late and what did i see you doing? making beautiful signs! thanks for your commitment and dedication to the

team! david mark and chris: you guys are doing a great job leading the crew to high levels of greatness! keep up the good work! MB (means business): matthew. thanks for all your hard work and contributions to the success of the coffee company! thanks for being everywhere I am not!! Tank, AKA RED: Andy, thanks so much for jumping in and helping with the candy project! great work Diane: Thanks for doing a great job with AR and staying super on top of things with our customers!! Brett: Brett, thanks for getting the new espresso machine down to the airport! Being able to have someone to navigate tough area is great! thanks! Matthew MB: Matthew, thanks for helping with eve install and getting their coffee program working well. Victoria: Thanks for getting me timely financial information which helps us stay on top of our game financially. Paul: geena, thanks for doing great work with the candy program and helping us do the right thing! SMcCoy’s singing praises of: harlowe shannon: Yesterday, in the Eleventh Hour, and deep in the throws of unrelated Code Red Land, Harlowe came to my rescue and sufficiently \\\”PUMPED\\\” >handclap< me up, making a deli call for an obscure Swiss sausage. Harlowe persevered through misspellings and product uncertainty, made a call on my behalf, and even resubmitted a request when the the first try went \\\”a-rye\\\” (day late, sorry Fun Champ). Thanks Harlowe for your follow-through, patience, and kindness. The Landjager (with umlaut) day was one for the books...Appreciate it, Man! harlowe shannon: Kudos to Harlowe for an incredibly informative, well-researched, and contextual tasting today. Who knew jam could be so subtley articulated? Terrificly facilitated. You had my inner Julia Child at \”Apicii decem libri qui dicuntur De re coquinaria\” Jen K is the ultimate Customer Whisperer...I just witnessed her in action, and wow. Wow. Not only an extra mile, I think Jen might have flown around the globe and back! Amazing to watch \”Whatever It Takes\” before my very eyes! ssmith is smitten with: Angela Peters: Thank you Angela for taking time to update our PSI’s with the proper pronunciation! This is great to help the guest and service stars places orders for yummy goodies like Lebkuchen and Pfeffernusse. Thanks Angela! christina melcher: Christina saw that our greeting card collection was getting low. So she bought in some lovely greeting cards from home and the store! Thank you Christina! merritt fooy: Thank you to Merritt for her hard work and determination with helping a guest find a recipient to deliver a gift to! She put in lots of time and hard work, way to go the X-tra Mile!

Stacie’s swooning over: derek: I’m sp thankful that I had the peasure to meet and work with Derek for the last year. He is just a magical man and is so amazing s a supe, as a person. I’m going to miss him so much! but I’m so happy for him to go to the West peter: Thank you so much for bringing in bags if cookies for everyone! That was so awesome of you! susan carrington’s starry-eyed about: Jen k: Jen K has been a great shift lead today! She has also been very helpful!

Jackie Evers: Jackie walked in like the goddess Diana with her many spoils. Bring not only candy which I\\’m told is good for the soul but fruit of many assortments. This made not only my day but the day of everyone around. We so appreciate this and we love that Jackie cares and takes care of us. tlaeder luvs: service: Excellent customer service jmatson: BONUS TASTING WHAT? A huge thanks to Julia for bringing in Blenheim Ginger Ale as a bonus tasting for the crew!! We are a lucky set of stars!

taylor coles applauds: marcy, lisa and derek: I want to give a HUGE thanks to Marcy and Lisa today for being so helpful throughout the shift. I’m really glad that I have a team of supportive managers who go out of their way to help me. Also, Derek has been very helpful with helping me understand and learn how to correctly ring in my orders. marcy harris: I love being able to XM for my customers, they are alway so happy and excited when I bring them pastries fro the RS. Also a big thank you to Marcy for open ears and an open heart!

Tabitha Mason fist bumps: Juleen: Seriously. You went to Tommy’s holiday program. I can’t thank you enough. Elph, Joe & Jenny: I really appreciate our PG planning and facilitation. Kristie & Ari: Oh, this alumni group is going to be fun! Kieron: For everything. Jason McNeely: You’re a great admin :) Thanks for interviewing with me, for learning and for always helping. CAKE! team: Thank you for answering my constant questions and providing such beautiful, delicious cakes to our guests. Adam L.: You always make me feel like the most important person in the world when I come in for my “Tabitha Mason Special”. Thank you! Tom Root: Thank you for being such a great resource and a joy to be around! Joanie: Always a pleasure! Katie Frank: The group was a tougher one, but it was still a pleasure to present with you! Kim & William: The ZCoB is so lucky to have you! Thank you for being so capable and yet so friendly! Ron: I enjoy our little snippets of time together. Tess Shannon ‘s sweet on: Shalette Mays: My partner in crime! This holiday season has been exciting, crazy, tiring, stressful, but best of all, FUN! Thank you for showing me the ropes as a FloorLeader for the holidays. I’ve learned so much in just one month. <3 Day & Night Crew: YOU ALL ARE THE BEST! Thank you for giving your all to get the boxes on the truck even though you are beyond tired. Thank you thank you thank you!!!!!!!! Jackie H, Puente, Shalette: What can I say, I learned everything I know about Floorleading from you guys. Thank you for the continual support and for all the work you’ve done to get everyone ready for the Holiday Season. I really couldn’t ask for a better team :)

Tchristopher is a fan of: Jackie Evers: Jackie walked in like the goddess Diana with her many spoils. Bring not only candy which I’m told is good for the soul but fruit of many assortments. This made not only my day but the day of everyone around. We so appreciate this and we love that Jackie cares and takes care of us.

laura lauds: kristen: already helping at other stations!  kristine: working on improving the replenishing station mikev: grand return! thanks for jumping right back in with great energy!  miles: meeting, and exceeding pace! 

Swilson’s smilin’ at: Dustin: for my great schedule. i get to spend time with my family on the weekend and its all because of you. thanks D Frank & Amy: for all that they do with keeping the BH in order & in one piece. you guys are great. “Dan The Man\”: for always willing to help out in any way to get the job done! Dan ..\” you tha man\”. thanks Lionel Bryant: Lionel thank you for always being someone i can talk to about life and personal situations. i really appreciate you big homie. Night Delivery Drivers: for helping out with Maceri when they show up after 1am. and also always being willing to help out when we fall behind. thanks guy Larry Robillard: Larry for the infamous \”who called email\”. thanks for getting back with me to make sure things were going accordingly. Smays: Shalette you are one of the most hardest working woman i have ever met. you go above and beyond to get the job done and i admire you for that. Continue to be the great leader that you are and striving for more. Super Mom your the GREATEST!!!

shea: some great internal extra miles nicole: for running great shifts, and working on making our bread ordering, and daily systems better!elliot: can we call you The Flash? Thanks for taking this on!  twilkerson’s keen on: Heather: jumped in to help wrap up a sale for me on a day that I was off AND she helps keep it light every day! Thanks for your energy, Heather (4 Heather Hops...) uma’s mad about: peter turducken: Peter is the best! I can always count on him to keep all 3 levels clean and have amazing attention to detail. You rock. Maggie is giddy about: The creativity of ZingTrain staff: in selecting and wrapping white elephant presents Kristie Brablec: for her enthusiastic embrace of Service Stewardom Everyone who has signed up (or is about to!): for volunteer shifts with Habitat for Humanity on Jan 12, 14 or 16 Victoria Fahlgren’s fanatic about: Erin M: for her work on energy and making sure everyone understands the importance of tracking it. Steve: for his excellent communication - even when traveling out of the country. Asa: for all the efforts to stay ahead on roasting coffee. Your efforts keep the BOH moving along efficiently. Chris: for all the training of new baristas to get them ready for the shop! Andy “Tank”: for doing anything and everything to help get what our customers need. Tank you very much! Diane: for the excellent management of our customers - especially getting the new ones on the right track - all during the busy holiday season! whitney p ‘preciates: marcy: Guests I had got 2 dishes they said were cold, and one had something left out. I had new dishes made and had Marcy go talk to them and we got the 2nd dish remade. The guests were blown away by our ability to male it right. The took home the new sides for their dishes and I gave them a pastry to go. Marcy really helped me to turn this Code Red into a potential Evergreen! nancy, laura, marcy: I had wonderful very social regulars come in. It was the first time I had ever had them. My fellow servers were amazing. They made sure everything else was going smoothly so I could give great attention to my regulars. Thank you so much, I couldn’t have given the best attention to their table without you! David digs: Julie: thanks for all your help this holiday season, it was seriously crazy but a lot of fun

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Carlos and Christie: we couldn’t have done it without you! Amy: thanks for all your help in pastry, you’re a great mixer! :) Nina:  thanks for all your knowledge and helping us out Randy’s rocked by: Roxanne and Barbie: for helping him out with re-running gelato everyone in Retail: taking ownership and living the numbers! Erin: for her diligent financial work Tessie: for an accurate and amazing review to everyone in shop Barbie’s beaming about: Roxanne: for covering her while she was out sick. Aubrey’s in awe of: to everyone: for all the hard work getting ready for the holidays; all the gelato and cheese and service! Tessie’s tickled by: to the Creamery: for proofreading Aubrey: for E-News everyone in Retail: giving great service and having great energy! Paul’s pleased with: to everyone who covered for him: while he was out sick yesterday Roxanne’s excited about: Erik: for being an awesome chezlato teammate Barbie: for taking the time to get better Aubrey: for being here Roxanne: for minimizing waste on gelato Zach cheers: Jack: for helping him with gelato case Pat’s tickled with: Roxanne and Barbie: for allowing me to work a gelato shift Doug is head over heels for: Victoria: for getting me pertinent financial data on the fly Erin D.: for joining demo team on a permanent basis. Andy: for knocking it out of the park with your first BOH meeting. Kyle: for striving to improve BOH systems and being the engine that drives Warehouse production Diane: for top notch service to Wholesale customers and being such a pleasant person Ari’s riled up for: everyone at mail order: for all the amazing work to make the holiday season so special everyone at the bakehouse: for baking so many marvelous products for us to ship and sell. the creamery: for all the positive

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energy, nop improvement, cheese quality and great looking shop. the events at cornman: for the major bottom line improvement! jenny tubbs: for all her work on the book! the governance group! the retail crew at the deli: for all their great service work  the deli merchandising team: for working to create a more positive future for all everyone in D4P : for all their work over the last few months  ian and ryan: for the beautiful scratchboards. Nina: for all her work to coordinate the bakehouse holiday staff training and hiring amy, frank, sara and everyone: who worked on the bakehouse cookie book! arturo at the roadhouse: for making beautiful salads every single day! William Marshall high-fives: Sean and Mike:  For a great smooth holiday season Alex:  For pushing the limits on dreaming daily.  Chad:  For getting daily visioning going on retail staff Aliyson:  For great orders work Trinady and Janel:  For holding down lots of order shifts during the holidays Matt W.  For being amazing at giving himself personal sales goals and then destroying them. Retail Staff:  Thank you to anyone that put in overtime and brought a smile to work.  It was very very much appreciated. The Porters:  For being diligent with the thousands and thousands of dollars of product that lands everyday at the deli.  Jeff:  For being willing and constantly wanting to be better Christine:  Thanks for all the work that goes unnoticed by so many.   Carole:  Thanks for the help on wage up.  You always make our training so much better. 

Kyle Love, ZMO - A guest came in yesterday and needed to drop off a heavy case of mugs that neither of us could lift so I asked Kyle to help and without hesitation and with a smile he went to her car and carried the case in for us.  Thank you Kyle.  You are always such a help. Timo Anderson, ZT - We had an applicant that ended up at ZingTrain because the bus driver told him that Mail Order was over there.  The applicant was only wearing a light coat and it was very cold outside! Timo heard this and offered to drive him over here! Thank you Timo for that Awesome Wonderful External Service! Chris Olsen, BH - One of our Night Drivers, Allan, came back from their route to a dead battery in their car. Chris saw his hood up and jumped right into action! He not only had cables but was more than willing to help Allan get his car started and on the road. Thanks Chris! Caitlin and Carolyn, RH - Today I had a monster delivery that combined partners group as well as a ZingTrain seminar. Partners group alone can be a big stressor for me simply because

there’s so much to do at ZingTrain, once I’m able to get in, to have it set up and ready to go by 7:30. Doubling it up with a ZingTrain morning seminar had me brainstorming in overdrive as to how I could get 2 buffets set-up and looking beautifully delicious in under an hour. Caitlin immediately relieved me of all my stresses by volunteering to do the pack-up, delivery and set-up with me. And then I got a double bonus when she told me that Carolyn would meet us at ZingTrain to led an extra set of hands. It was by far one of the smoothest set-ups I’ve ever had due to their help. We were all done way ahead of schedule and it ended up being the least stressful delivery ever instead of the most stressful! I couldn’t not have done it without Caitlin and Carolyn jumping in and helping out Jackie Evers, ZMO - Jackie walked in like the godess Diana with her many spoils. Bring not only candy which I’m told is good for the soul but fruit of many assortments. This made not only my day but the day of everyone around. We so appreciate this and we love that Jackie cares and takes care of us.

November Staff Scholarship Recipient! Congratulations to CARLY BOWER of the Roadhouse who is the November 2015 Staff Scholarship Recipient! Carly plans to use her scholarship to take the Introductory Sommelier Course offered by the Court of Master Sommeliers. Once she returns, she will share her knowledge by designing an Advanced Wine Class, as well as less formal staff education, to improve the quality of service and product knowledge of the serving and bartending staff all over the ZCoB. CHEERS CARLY!! We are committed to helping people acquire the information, knowledge and skills that they need to play a part in reaching our vision of Zingerman’s 2020. As part of this commitment, Zingerman’s offers scholarships to qualified Zingerman’s staff. Find out about the deadlines for application and how to qualify on the Zingtranet!

ANNIVERSARIES

january birthdays FAHIM AL AWADI 1/1 EDWIN PATE IV 1/1 YUSULF RAMLAWI 1/1 SEKOU SOUMAH 1/1 MICHAEL SMITH 1/2 CATHY ZEMINA 1/3 JORGE MUNOZ CASASOLA 1/4 DONALD HACKNEY 1/5 BEVIN HUNTER 1/5 JESSICA FISHWICK 1/6 LYDIA HENDRICKSON 1/6 ADAM LAVASSEUR 1/6 DANIEL SARAH 1/7 STEVE MANGIGIAN 1/10 LAUREN PETERSON 1/10 FRANK CAROLLO 1/11 JAKE EMBERLING 1/12 PHIL JOHNSON 1/13 LEEANN LATHAM 1/14 KRISTIE BRABLEC 1/16 BRYAN CASTILLO 1/16 NANCY RUCKER 1/16 BOB BRUNELLI 1/17 KRISTINE MILLER 1/17 TAMYA ANDERSON 1/19 JANE COLLINS 1/20 AMANDA EAST 1/20 ERIC OLSEN 1/20 ELIZABETH DOWNER 1/21 KATIE HONOWAY 1/21 TYLER KOEHLER 1/21 MANDY MECUM 1/21 JORDAN SHEPHERD 1/21 GREG WILDER ROMANS 1/21 JOHN MASON 1/22 ROBYN MCGAUGHY 1/22 CHRIS NOWAK 1/22 NINA PLASENCIA 1/22 MIKE BAPTISTA 1/24 STACY BAY 1/24 EMILY BENEDICT 1/26 ELLEN TONDREAU 1/26 DAVID COLE 1/28 JULIA KUHNKE 1/28 FELIPE DIAZ, 1/29 JESSICA DUNHAM 1/29 BRIANNA VAGO 1/29 JENNIFER MAINO, 1/30 CHRISTIE TELIIN 1/30 SAM JAGGER 1/31 CHRISTIE ST. JOHN 1/31

Lisa Roberts, MO Christine Krause, Deli   

Leann Latham, Deli Frances Ross, RH

Precious Turman, MO Anne Sartori, MO Catherine Chansard, MO Teri Laeder, MO Brent Zarza, MO Richard McCoy, MO

12 years

3 Years

6 Months

Kristie Brablec, ZSN  

Melissa Gillin, Deli Bevin Hunter, Deli Seth Corbin, Deli Kim Green, RH Enrique Ayala, RH Joseph McCarthy, RH

19 years Betty Gratopp, MO   

15 years

11 years

Tim Miller, MO Bob Brunelli, RH Craig Rominski, ZSN  

 5 years Yusulf Ramlawi, Deli Stephen Guck, Deli

4 years

10 years

2 Years

Afrim Ramaxhiku, RH Kevin McGraw, RH Beth Holloway, MO  

 Thomas Wilson, BH Benjamin Lewis, BH

9 years

J Atlee, MO Cynthia Harris, MO Suzanne Hofmann, MO Sharon Kramer, RH   

6 years

Joan Penner-Hahn, MO Lionel Bryant, BH

1 Year

Katrina Betz, BH Richard Goldsmith Jr., BH Lauren Ridley, Deli Mary Gallagher, Deli Patricia Gwinner, Deli Jonathan Bower, RH Peter Duckett, RH Siena Campo, RH Gregory Kelly, RH Mamadi Kaba, RH Alyssa Laten, RH Gaelan Campbell-Fox, RH

Christopher Robbins, BH Billy Powell, BH Justin Pisani, BH Francis Conran, MO Francis Davison, MO Emma Dolce, Mail Order John Guthrie, MO Michael Jarema, MO Kelly Nugent, MO

2nd Quarter

.

GREAT FOOD GROUP CONTEST ZINGERMAN’S WRITING CONTEST: “WILL WRITE FOR FOOD!” Put on your writing cap and share with your fellow ZCoBers about a food we sell and you could be the next winner of the quarterly GFG contest!  If you’ve written something for a food blog, enews, magazine or an issue of a Workin newsletter, you are welcome to re-submit that entry for this contest. Any previous writings on a Zingerman’s blog will be considered for this contest. Want to read more about some of your favorite Zingerman’s foods?

Rules:

Prizes:

Write at least three paragraphs describing your favorite Zingerman’s food or share a story where a Zing food is central to that experience. Your entry should include some research on the history of the product, how it’s made and why you love it. Sorry, previous entries to the writing contest can not be reentered. No limit on the number of entries. The more times you enter, the better your chances of winning!

1st place - be one of the 4 winners who will get a $50 gift card 2nd place - be one of the 4 winners who will get a $25 gift card Entries due by: Feb 15th, 2016. Submit your entry to: [email protected] Winners announced in the March issue of Workin’.

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ROCKIN’ THE HUNGRY Results for Food Gatherers

THE BIG NEWS: Food Gatherers met their ambitious ONE MILLION meal goal, making this year’s campaign the most successful Rockin’ for the Hungry ever!! Not only was it the most successful Rockin’, it was the most successful fundraising event in FG history. 

Hey y’all, Sorry for the long delay, but here are the numbers of pounds that you collected for Food Gatherers’ Rockin’ for the Hungry in November and early December in your businesses:

Coffee Co:

62.8 lbs

Mail Order:

105.6 lbs

Why do this during the winter time, and call it “freezin’ for a reason”?

Bakehouse:

6.6 lbs

So others don’t have to. 56% of the families Food Gatherers serves had to decide between paying for food and heat in the last year. We Michiganders know just how rough winter can be. We want our neighbors to have warm homes and full pantries.

Service Network:

97.7 lbs

Delicatessen:

143.3 lbs

Roadhouse:

147 lbs

Appreciatively, Robby + Your Volunteering Workgroup

GRAND TOTAL:

563 lbs of food & supplies! WOW! That’s nine pounds more than last year’s gangbusters number!!!Thank you to all the ZCoBbers who made this possible and contributed with your food,time, and spirit. 

THE ZINGPATH PROGRAM Zingerman’s has partnered with Pathways to Success Academy to create a “school-to-work” internship program we are calling ZingPath! This is an exciting program in its first year. We have about a dozen students in the program and they are finishing up orientation in January. They will be ready to go to work in February - look out for these amazing folks joining your teams soon!

What is Pathways to Success Academy? • Pathways is an alternative high school located in Ann Arbor. • There are about 180 students that attend this school. • The school provides more flexible and personalized education, class schedules and support for the students. • Many of these students were on a “path” filled with extra challenges and obstacles, but are now on a different “path” where many are now dual enrolled at WCC and will soon graduate!

What is the ZingPath program outline this year? JANUARY 5th and 12th

Finish Orientation Classes

JANUARY 14th

Zingerviews/ Meet & Greet

JANUARY 15th - 22nd   

Job Assignments Selected

JANUARY 26th

Job Assignments Announced

FEBRUARY 1st - April 1st

Students are working in a business

APRIL 28th

Students present at Partners Group

If you have any questions or want to learn more about this program, contact D4P at 734-668-4662 or email [email protected].

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service awards

INTERNAL SERVICE STAR Tiffany Bon, Roadhouse Nominated by: Joe Luciano

Tiffany, where do I begin.  Each book written is only so long and I too only have so much space to write this code green.  WOW GIRL, DAMN!!!!!!  YOU ROCKIN\’ IT.  You’re incredible. I know scheduling a group of hooligans like us who work at the roadhouse is no small task week in and week out.  Needless to say the scheduling around holiday request must be as if you’re climbing Everest (all 29,029 feet of it).  And I am so happy to see you scale this multiple time with a constant smile on your face and a little skip in each step. What blows me away even more is that you constantly are giving off an infectious energy of 10! Mark it down Ari, yes a 10!!!!  You make my day, no, you\’re the best part of my day.  Thank you Tiffany for all that you do.

EXTERNAL SERVICE STAR

James Christie

Nominated by: Caitlyn Doyle

As a bride, one stresses over all the things that could go wrong at the wedding.  Spilling cabernet on her dress during cocktail hour.  Stumbling while walking down the isle.  Will the guests like the food?  Will the florist finish set up on time?  All of these little concerns and worries add up to building the most perfect day for her, the groom and their 100+ guests coming from across the country. On December 5th, 2015, a Zingerman’s employee and talented soul was what every bride-to-be could hope for in a wedding crisis. It was about an hour and a half before the ceremony was to start and the guests were about to arrive on shuttles within the hour.  Everything so far had been going well, the rehearsal, the set up, hair, makeup, you name it, it was going smooth.  The mother of the groom comes up to me and says “We have a problem”.  It turned out while the pastor was coming to the Farm he got in a small fender bender and was a bit shook up.  He was ok but he would not be able to come back to perform the wedding.  She had asked me if there was a way for me to print out the

wedding ceremony notes because they were trying to find another officiate and needed some hard copies.  I said of course. I walked over to the bride and was listening to a few conversations happening around her.  Everybody was pretty calm and collected even with this potential disaster brewing.  I hear several folks suggest officiates and start making calls. I chime in and say that I was going to start calling my favorite officiates as well to have on stand by. The first person that came to my mind was James Christie. I knew he usually works Saturday evening but thought it was worth a shot.  He answered his phone immediately and listened to my blabbering of the situation.  He replied “Yes, I can do it”.  With a weight lifted, I sent him the ceremony to read over before he headed over. I went back to the bride and family and told them I had a confirmed officiate on his way right now. They had hit dead end after dead end with their search so they were over the moon relived. About 45 minutes later I see James’ blue Honda roll up the main driveway.  His tall slender features pop out of the drivers seat.  He was dressed in a full suit with an ocean blue collared shirt for just a bit of color.  He looked incredible. I introduced him to the bride, groom and family.  With his large smile and twinkling eyes all the family was thrilled he was there but still a bit apprehensive to see the outcome. It was getting close to the start time and we were lining up the wedding party.  James and the groomsman were in the staging room to walk into the wedding.  With an assuring face James said “Let’s do this” and they all walked in together.  I stood in that staging room and didn’t want to leave until I absolutely had to.  James’ voice filled the room with warmth, confidence and love.  He followed the scripted planned ceremony the couple wrote to the T. He married them in front of all of their friends and family just like they had wanted and planned.  No one would have guessed that he wasn’t the original pastor than and help write and plan the ceremony. After the ceremony I went to talk to the Father of the Bride.  I was a bit nervous because he was a very religious man and was excited for their original pastor.  I asked him how the ceremony went. He began to tear up

and said “It was better than I could have ever imagined.  James was incredible.” He paused looking at me and said “His voice….mmm….His voice…It just filled the room.   How does that happen?” At that point I knew that James did not just save the wedding but he created an even better experience and memory than what the guests were planning, expecting and even dreamed of.  If that is not the definition of an extra mile or creating an evergreen I do not know what it.  I will never forget the day when James Christie stepped in to save the wedding day.  Even I a stranger to these guests have a warm heart witnessing these turn of events.  Thank you James.  You are one special soul that I am very lucky to know.

EVERGREEN AWARD NOMINATOR Steve Caird - ZMO

THIS MONTH'S DEADLINE FOR AWARD NOMINATIONS:

FEBRUARY 11 Submit to [email protected] or your business’ Great Service representative!

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serviceSERVICE awards STAR

EVERGREEN AWARD

Carly Petrovich, Bakehouse Nominated by: Patrick Adie

Sent to bhweb email:  “I just wanted to send a special thank you note to Carly in at the Bakehouse and to recognize her for the outstanding service in handling my lost iPad recently over the weekend. She engaged in a nice conversation with us at the Bakehouse counter as we discussed our first purchase of your famous Langosh.Carly remembered that we were going to take it down to the coffeehouse. I didn’t even know that I left it on the counter when I paid for the items. She followed us to the Coffeehouse and looked to see if the lost iPad was ours. She approached my husband fist who was seated but he didn’t even recognize the iPad since it’s mine and he didn’t even know I had it on me... Carly didn’t give up and walked up to me at the coffee counter and asked me as well. Of course I acknowledged it was mine!.....I was so surprised to see her bring my iPad as I didn’t even notice it missing. The sense of relief and appreciation that I experienced at that moment cannot be expressed in words.  I am very grateful for Carly’s effort to find me and her persistence to never give up! It’s such a wonderful feeling when I walk into a Zingerman’s facility knowing that your employees go over and beyond, exceeding our expectations as customers!  Thanks for your continuous service and for investing in your employees. This truly makes our shopping experience worth it!”

NOMINATIONS

Adam Lavasseur Afrim Ramaxhiku Ally Martin Amanda E Amos Arinda Angela Watts Ashini Harris Ayah! Bakehouse & Bakeshop Bakeshop Staff Brendon Bonner Bereavement Box Beth Holloway Betty Gratopp Billy Powell Brandon Clark Brent Zarza Caitlin Doyle Calvin Miller Cam Brown Cameron Brown Carly Bower Carly Petrovich Carolyn Bakker Cathy Crews Catherine Chansard Chad Gallant Chef Bob Chris Melcher Chris Olsen Cole Miller Carly Petrovich Cynthia Flynn Daniel Ackerman Danielle Hughes David Marshall Diego Aliste Debbie Short Dave Wurtsmith Elizabeth Lindau Elnian Gilbet Elph Morgan Elsha Chapman Emily Carroll Eric Zernicke Erin Dion Ethan (busser) Ethan Ketner Fahim Al-Awadi Felipe

Fionna Fionna Gault Frances Ross Gail Stec Heavenly Martin Heather Hoelzer Harlowe Shannon Irene Tenenchuk Jackie Evers James Christie Jamie Ticknor Jami Hull Jason (boh) J Atlee Jen Konieczki Lukas Tasker Jessica Hutchinson Jessica Koolwick Jessie J Jess Thatai Jessie Janicek Jessica Koolwick John Mason Jo Anne Koons Joey and Jon John Timm Jon Bower Josh Pollock Joyce Peoples Jeremy Smiedendorf Julia Matson Justin Pisani Kaile Sniderman Kail Sniderman Karen Gates Kathy Malone Katie Holt Katie Mccoy Kieron Hales Kyle Love Kristin Beckett Liz Andrews Laura Baker Laura Fulton Laura Wiykovics Lauren Grant Lydia Brown Lesli Daniel Lisa Roberts Lisa Schultz

Leah Trulik Mandie Carr Marcy Harris Mark Hippley Mark Lasker Maya Berkowitz Meredith Nicholson Merritt Fooy Ming Nguyen Mitch Vandermolen Mo Frechette MIke Sarowski Nichole Farrell Patrick Lagory Pattie Shaffer Peter Duckett Randolph Fitzpatrick Rh Managers Ricky Mccoy Rico Womble Rob Brooks Aaron Gannon Russell Grenham Samantha Cowger Sam Maynard Sarah Mccoy Sean Hartwig Service Center Staff Shannon Morrin Sue Hofmann Sallie Love Spike Oliver Stefan Von Werder Steve Caird Susan Carrington Tara Stow Todd Christopher Teri Laeder Kaile Sniderman Terry Wilkerson Tiffany Bond Tim MiIler Timo Anderson Todd Christopher Tracie Wolfe Victoria and Etha Wendy Buchel Zach Armstrong Zcc Baristas